Manufacturer: Sears Home Services Category: Repair Clear all filters (8 of 8 reviews match)
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I had an appointment to get my ac fixed between 7:00 am and 1:00 pm.The tech called me at 1:45 pm saying he was on the way. 2 hours latter I called dispatch and was told that the tech. went to another job and I am next. 2 more hours go by and dispatch says he is on the...
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1.0
Product
Sears Home Services Air Conditioner Repair
#1093733
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We had an independent technician do our annual check on the air conditioner last Friday. It was charged and freon (or whatever is used in its place) were taken care of. He checked the furnace and discovered there was a badly frayed belt that was not pushing the air...
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Anonymous
Anonymous

Sears service is a disaster anymore. Most of the techs left or were let go. They tell you they will put you on a emergency list but one does not exist. They are short handed b...

2.9
Product
Sears Home Services Air Conditioner Repair
I liked
  • Sales people were nice
  • Appliandce repairs
#1060412
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Technician was here yesterday, but could not fix our central AC, which is under their full protection plan.We explained we had to pick our G'kids up in the afternoon and tech said no problem, he had an 6AM to 12pm appointment open. Their web site is great and until...
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3.2
Product
Sears Home Services Air Conditioner Repair
I liked
  • Technician was friendly
I didn't like
  • Missed appointment time
#936481
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I have been trying to get my Central Air fixed since June and it is now mid August.The pipes keeps freezing even when set at a temperature of 76. The sub contractor has come out 3 times and have not been able to fix the problem so under the warranty at this point they...
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Sears Home Services Clinton, Massachusetts
Product
Sears Home Services Air Conditioner Repair
#901475
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On several occasion I have called the Sears Home Services and made appointment to get them replaced which is under warranty. Each time they have neither call back on the scheduled day nor showed up. That's the kind of commitment Sears provides. I recommend stay away...
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1.0
Product
Sears Home Services Air Conditioner Repair
I didn't like
  • It was the worst
  • Given go around
#893757
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I asked Sears Home Services to come and check out my AC unit. Technician came, and gave me an estimate of $2100 for compressor replacement. However, when called to get the repair done, the next guy comes, and Sears can't replace just the compressor and would charge...
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1.0
Product
Sears Home Services Air Conditioner Repair
#890250
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This was my email to Sears Home services; Just canceled my home warranty with you. I will never do business with Sears in any kind of way again. I have thousands of dollars worth of tools from you in my garage I've purchased over the last ten years. I will never buy...
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1.1
Product
Sears Home Services Air Conditioner Repair
I didn't like
  • Customer service management
  • Lack of tech knowledge
  • Poor service
#846795
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We had central air conditioner installed a year ago.When water appeared below the condenser, two Sears technicians showed up, saying it was the installer's error. The condenser was gravity-fed, and tilted the wrong direction, spilling water on the floor. The tech said...
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2.0
Product
Sears Home Services Air Conditioner Repair
I didn't like
  • Denied warranty service
  • Property damage
#706323
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