Product: Sears Home Services Air Conditioner Repair Clear all filters (0 of 21 reviews match)
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I have taken 2 days off of work this week to try to get our air conditioner fixed. The first guy said he fixed it, but NO. Then I was on the phone for over an hour trying to get someone else to come out. That was scheduled for today... come to find out NO ONE IS...
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1.0
Product
Sears Home Services Air Conditioner Repair
I didn't like
  • Appointment not kept
  • No repair done for two weeks
  • Repair not done
#1367402
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Air conditioner quit cooling and I called for warranty repair. I described the symptoms and exactly what was wrong with it. They scheduled the repair for 3 weeks away. When the repairman showed up he had no idea what was wrong ahead of time and didn’t have the parts....
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1.2
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Sears Home Services Air Conditioner Repair
#1340346
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I had a total home warranty for over two years. Never once did they fix anything. The first two or three times I called for service, I waited days for someone to show up. I was told they did not have a tech to send out! Well, you can't go without water or heat/air for...
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Sears Home Services Air Conditioner Repair
#1331931
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I had a problem with my air-conditioner not cooling my house the first technician who came out charged $100 and could not find anything wrong the second technician they sent out told me that the Electrical wire was frayed and shorted out my Unit. I asked why it was...
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1.0
Product
Sears Home Services Air Conditioner Repair
I didn't like
  • Did not cover repair services
#1307560
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Their technician diagnosed the problem as the fan motor within minutes. I called Sears Home Warranty back and placed a recall claim, telling them what the other company's guy said. Sadly, customer service was a nightmare. The phone kept disconnecting and all the...
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Sears Home Services Air Conditioner Repair
I didn't like
  • Entire experience was a disaster
#1306152
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This is NOT the first time that Sears Home Services has ignored a scheduled appointment. Since I already own and paid for their protection policy, it is my belief that Sears will prioritize new paying customers in front of their existing paid customers as this is more...
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1.0
Product
Sears Home Services Air Conditioner Repair
I didn't like
  • It was the worst experience ever
#1298242
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Had sears warranty and they came in before the end of renewal for refrid and ac that stopped working... they completed refrid job after renewal date but said I was denied repair for ac job because I did not renew... I called them many times being on hold for hrs And...
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Anonymous
Lin

I’m still dealing with sears on repairs since May 2018 and it’s now September with a fridge that is more down then working..they did replace compressor only for that to go dow...

1.1
Product
Sears Home Services Air Conditioner Repair
#1279156
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My AC unit went down. I spent many hours on the phone with Sears trying to get a repairman to come out. They did not send someone for two weeks even though it was June and extremely hot, in the 100s. The repairman Sears sent charged me $100 co-pay, did nothing, and...
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Sears Home Services Air Conditioner Repair
#1275217
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A month ago I had my AC unit serviced, the repair keeps showing “pending”, when I call, I’m constantly hung up on. This is THE WORST home warranty experience I’ve ever had. I’m so frustrated. BullshitBullshitBullshitBullshit
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1.2
Product
Sears Home Services Air Conditioner Repair
#1268190
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Last year, I purchased an air conditioner from Sears. From the beginning, I had problems. The Sears installer was incompetent (to say the least). The newly purchased air conditioner quit working after two (2) days. I called the Sears Appliance Service Department and I...
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1.8
Product
Sears Home Services Air Conditioner Repair
I didn't like
  • Very poor service
#1260814
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