Product: Sears Home Services Air Conditioner Repair Clear all filters (0 of 14 reviews match)
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I had a problem with my air-conditioner not cooling my house the first technician who came out charged $100 and could not find anything wrong the second technician they sent out told me that the Electrical wire was frayed and shorted out my Unit. I asked why it was...
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1.0
Product
Sears Home Services Air Conditioner Repair
I didn't like
  • Did not cover repair services
#1307560
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Their technician diagnosed the problem as the fan motor within minutes. I called Sears Home Warranty back and placed a recall claim, telling them what the other company's guy said. Sadly, customer service was a nightmare. The phone kept disconnecting and all the...
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Sears Home Services Air Conditioner Repair
I didn't like
  • Entire experience was a disaster
#1306152
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Last year, I purchased an air conditioner from Sears. From the beginning, I had problems. The Sears installer was incompetent (to say the least). The newly purchased air conditioner quit working after two (2) days. I called the Sears Appliance Service Department and I...
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1.8
Product
Sears Home Services Air Conditioner Repair
I didn't like
  • Very poor service
#1260814
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I don't always write a review, occasionally I will if I'm really satisfied with the service I got.But this time it's the other way around, hopefully to warn other consumers. I have a very frustrating ongoing experience with Sears' services particularly with heating/AC...
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Sears Home Services Air Conditioner Repair
#1199414
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Sears Home Services - Heat repair

Paid $1000 for warranty but have to wait almost 2 weeks for service with temps in the 30’s
1.0
Details
Customer service
Warranty
Product
Sears Home Services Air Conditioner Repair
#1131888
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How many times do they have to come back for the same issue, before replacing the entire unit. No one in this heat should have to wait two weeks to have their central air conditioner fixed. And I still believe that the salesman that came to our home, didn't order a...
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Anonymous
Anonymous

Sears doesn’t even have real hvac techs. They are salesman that guess there way thru repairs. The media will have a field day with them also contact a lawyer and the bbb. Roch...

1.0
Product
Sears Home Services Air Conditioner Repair
I didn't like
  • Can not fix it so replace the darn thing now
#1106149
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I had an appointment to get my ac fixed between 7:00 am and 1:00 pm.The tech called me at 1:45 pm saying he was on the way. 2 hours latter I called dispatch and was told that the tech. went to another job and I am next. 2 more hours go by and dispatch says he is on the...
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1.0
Product
Sears Home Services Air Conditioner Repair
#1093733
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We had an independent technician do our annual check on the air conditioner last Friday. It was charged and freon (or whatever is used in its place) were taken care of. He checked the furnace and discovered there was a badly frayed belt that was not pushing the air...
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Anonymous
Anonymous

Sears service is a disaster anymore. Most of the techs left or were let go. They tell you they will put you on a emergency list but one does not exist. They are short handed b...

2.9
Product
Sears Home Services Air Conditioner Repair
I liked
  • Appliandce repairs
  • Sales people were nice
#1060412
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Technician was here yesterday, but could not fix our central AC, which is under their full protection plan.We explained we had to pick our G'kids up in the afternoon and tech said no problem, he had an 6AM to 12pm appointment open. Their web site is great and until...
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3.2
Product
Sears Home Services Air Conditioner Repair
I liked
  • Technician was friendly
I didn't like
  • Missed appointment time
#936481
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I have been trying to get my Central Air fixed since June and it is now mid August.The pipes keeps freezing even when set at a temperature of 76. The sub contractor has come out 3 times and have not been able to fix the problem so under the warranty at this point they...
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Clinton, Massachusetts
Product
Sears Home Services Air Conditioner Repair
#901475
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