Product: Sears Home Services Air Conditioner Repair Clear all filters (0 of 11 reviews match)
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I don't always write a review, occasionally I will if I'm really satisfied with the service I got.But this time it's the other way around, hopefully to warn other consumers. I have a very frustrating ongoing experience with Sears' services particularly with heating/AC...
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Sears Home Services Air Conditioner Repair
#1199414
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Sears Home Services - Heat repair

Paid $1000 for warranty but have to wait almost 2 weeks for service with temps in the 30’s
1.0
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Customer service
Warranty
Product
Sears Home Services Air Conditioner Repair
#1131888
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How many times do they have to come back for the same issue, before replacing the entire unit. No one in this heat should have to wait two weeks to have their central air conditioner fixed. And I still believe that the salesman that came to our home, didn't order a...
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Anonymous
Anonymous

Sears doesn’t even have real hvac techs. They are salesman that guess there way thru repairs. The media will have a field day with them also contact a lawyer and the bbb. Roch...

1.0
Product
Sears Home Services Air Conditioner Repair
I didn't like
  • Can not fix it so replace the darn thing now
#1106149
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I had an appointment to get my ac fixed between 7:00 am and 1:00 pm.The tech called me at 1:45 pm saying he was on the way. 2 hours latter I called dispatch and was told that the tech. went to another job and I am next. 2 more hours go by and dispatch says he is on the...
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1.0
Product
Sears Home Services Air Conditioner Repair
#1093733
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We had an independent technician do our annual check on the air conditioner last Friday. It was charged and freon (or whatever is used in its place) were taken care of. He checked the furnace and discovered there was a badly frayed belt that was not pushing the air...
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Anonymous
Anonymous

Sears service is a disaster anymore. Most of the techs left or were let go. They tell you they will put you on a emergency list but one does not exist. They are short handed b...

2.9
Product
Sears Home Services Air Conditioner Repair
I liked
  • Appliandce repairs
  • Sales people were nice
#1060412
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Technician was here yesterday, but could not fix our central AC, which is under their full protection plan.We explained we had to pick our G'kids up in the afternoon and tech said no problem, he had an 6AM to 12pm appointment open. Their web site is great and until...
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3.2
Product
Sears Home Services Air Conditioner Repair
I liked
  • Technician was friendly
I didn't like
  • Missed appointment time
#936481
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I have been trying to get my Central Air fixed since June and it is now mid August.The pipes keeps freezing even when set at a temperature of 76. The sub contractor has come out 3 times and have not been able to fix the problem so under the warranty at this point they...
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Clinton, Massachusetts
Product
Sears Home Services Air Conditioner Repair
#901475
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On several occasion I have called the Sears Home Services and made appointment to get them replaced which is under warranty. Each time they have neither call back on the scheduled day nor showed up. That's the kind of commitment Sears provides. I recommend stay away...
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1.0
Product
Sears Home Services Air Conditioner Repair
I didn't like
  • It was the worst
  • Given go around
#893757
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I asked Sears Home Services to come and check out my AC unit. Technician came, and gave me an estimate of $2100 for compressor replacement. However, when called to get the repair done, the next guy comes, and Sears can't replace just the compressor and would charge...
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1.0
Product
Sears Home Services Air Conditioner Repair
#890250
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This was my email to Sears Home services; Just canceled my home warranty with you. I will never do business with Sears in any kind of way again. I have thousands of dollars worth of tools from you in my garage I've purchased over the last ten years. I will never buy...
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1.1
Product
Sears Home Services Air Conditioner Repair
I didn't like
  • Customer service management
  • Lack of tech knowledge
  • Poor service
#846795
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