Product: Sears Home Services Air Conditioner Installation Clear all filters (7 of 7 reviews match)
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I had a new Carrier a/c and heater put in several years ago. First winter, the heater did not work and had to be repaired. A few months ago I had new Duct work put in which was the first time I was in my attic and noticed all the lines to the a/c unit were the original...
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Review
#1248672 Review #1248672 is a subjective opinion of poster.
Service
Sears Home Services Air Conditioner Installation
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Sears Home Services in Wayland, Massachusetts - Bought hvac from sears

1.0
Details
They lie, they lie, they lie... Don`t fall on their super smart salespeople. I read the reviews and almost not buying it than salesperson got me. They installed it wrong, and it took me and almost one year to fix it, still they did not, and i bought 5 year warranty. So ***, go buy from small companies, mostly local ones, at least they have decency to come and check. Do not ever buy anything from sears!!! and what abour their managers!!, salesman gave me 7 different name 7 number including his own, guess what? none of them answers, if they do, they always oh will call you back and never does. i have been dealing with them since october 2015
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Review
#884744 Review #884744 is a subjective opinion of poster.
Service
Sears Home Services Air Conditioner Installation
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund
Tags
  • Sears HVAC
  • Sears Heating and Cooling
  • Terrible product
  • No Answer On Phone
  • No Answer On Mail
  • Waste Of Time
  • Kenmore Hvac

Sears Home Services in Waco, Texas - Cracks in celling around the vents

1.8
Details
I have called Sears so many times about this issue, and all I have gotten is the run-around. My ceiling is going to fall down on me in my bedroom! And you don't think I am not stressed? This job was only done three months ago. I know there was going to be some problems when the workers wouldn't leave my house until after 10:30 at night after asking them to leave and come back the next day. I live alone and I didn't like the idea of having men in my house that late, but they wouldn't leave, because they were trying to finish the job. I called A.J. (972-202-8400) the next day and complained. I couldn't tell you how many times I have been told that someone was going to take care of the problem. I need Sears to have one of their   person to inspect the problem. How hard is it to do the right thing? My account # is 1418719. The total cost of this project was $13391.03. and I was measured for new windows to be done too? You got me having seconds thoughts. Please take care of this problem. Thank you.
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Review
#877048 Review #877048 is a subjective opinion of poster.
Service
Sears Home Services Air Conditioner Installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Lousy Installers

Sears Home Services - STAY AWAY

1.0
Details
Stay away from these clowns if you value your money and property. I live in East central Indiana and wanted a new HVAC system installed thought the company would be from Indianapolis, but no the "project coordinator" and that term is used very loosely is an asshol* from Louisville, KY and the *** that they have do installs in my area is from over 2 hours away in Columbus, IN (Affordable Air, stay away from this ***). Find an Amish crew and have them do any repairs you need, they might even be able to fix mistakes made by the low quality installers that Sears let's ruin their name.
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Review
#785133 Review #785133 is a subjective opinion of poster.
Service
Sears Home Services Air Conditioner Installation
Reason of review
Poor customer service

Sears Home Services in Friendswood, Texas - Sears A/C and Heating Unit Installation

1.7
Details
I spent $8000 on having Sears install a new central air and hearing unit for the upstairs of my house. Have had problems since the start with two rooms either being way too hot (in summer) and way too cold (in winter). Core of the problem with Sears is that the local sales guy is unrelated to the service people who are available on a 800 number scattered around the country, and the support contractors, and local staff. In the past 18 months, I have continued to struggle with Sears to get help starting first with the sales guy. He quickly gave me the 800 number of service. They tried to get the original installer in my area, Smart Mechanical AC and Heating, who was contracted to Sears to come back to my house. They never responded to me or to Sears. Several months pass and lots more phone calls to centralized numbers....each time seeming to start all over. Very odd that it's pot luck who you get on the phone. I've spoken to people in several different states trying to get help. Some seem to have access to a data base that can pull up your record. Most act like it's the first time you've called. I've probably spoken to 25 or 30 different customer service people, schedulers, solutions folks. Most of the time I'm supposed to get a call back...I did not. I would have to start the process over. After the original installer refused to respond, they sent out another independent contractor, Red Star, who said there were lots of problems with the original install. The tech said he'd write a report to Sears describing some of the issues like the ducting was mounted too close to where the conditioned air enters the plenum so it wasn't getting good flow. Said he would send report to Sears and would get approval to correct errors. Never heard back from Sears for a couple months. Finally got a hold of someone who said that what got entered into the Sears system was that Red Star "adjusted air flow". Sears considered the work complete...which is why I didn't hear back. Started all over...again. After several days of promises to return phone calls and getting moved from department to department, each time having to describe the situation from scratch, finally got Sears to send out their own tech. He just left and said everything was fine. Hmmmm. Happened to be a 70 degree day so harder to see the problems I guess. In total disagreement with the previous tech from Red Star. I wasn't impressed with this tech's knowledge as he said a number of things that were pretty suspect. When we talked about the ducting not being attached well to the plenum and a several inch section of metal not being protected by insulation, he commented that it wasn't a problem since the purpose of the insulation was to get the moisture inside. I was a bit stunned, I'm a mechanical engineer, and said I think a primary purpose of the insulation in the ducting is to maintain the temperature of the airflow inside the ducting reducing the effect of the temperature differential to the attic air. He said that no that wasn't the case. Hmmmm. I eventually got him to at least say that, "well, if you want to get technical, it does help with the air temperature." I asked if they could balance the airflow better and perhaps reduce the air flow to one or two of the rooms that were getting more than enough conditioned air. He said that would cause a problem in that it would increase the amount of electricity used by that room and wouldn't help the rooms that weren't getting enough conditioned air. You're kidding right. There were a couple other comments about wall insulation that didn't make sense that I just let go. Bottom line is I've spent $8000 at Sears for a high end unit and extended service, 2 of the 7 upstairs rooms are extremely uncomfortable unless it's mild outside, and Sears says everything is great. (Absolutely true for them as they have my $ and don't have to do anything else to fix my problem.) I won't be buying ANYTHING from Sears again. Anything. Next time I'll buy an AC unit from a locally owned company who might be more motivated to finish the job and have a connection with the customer. Really frustrating.
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Review
#750071 Review #750071 is a subjective opinion of poster.
Service
Sears Home Services Air Conditioner Installation
Cons
  • Disconnect between sales and service
  • Lack of tech knowledge
  • Poor follow up
Reason of review
poor install
Loss
$8000
Preferred solution
Fix installation problems so two rooms aren't unbearably uncomfortable

Sears Home Services - Sears AC rip off

3.4
Details
Their bid came in $1700 over the other three bids we got for our A/C unit. We told her no thanks. She said there were $1500 in rebates but we needed to wait until after installation to file the paperwork because we needed the serial number of the unit. We went with them because the warranty was better than the others and the final cost would only be $200 more with the promised rebates. When we contacted her later she said she no longer works for Sears. It took a lot of phone calls to find anyone that could help me. I finally found the email address of the regional manager. He has said that the legal department has said they will not help us because it wasn't in writing. Very nice SCAM!!
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Review
#742841 Review #742841 is a subjective opinion of poster.
Service
Sears Home Services Air Conditioner Installation
Cons
  • Sales person lied
Reason of review
Pricing issue
Loss
$1500
Preferred solution
Price reduction
Tags
  • Sears HVAC
  • Salem Portland Oregon

Sears Home Services in Los Angeles, California - Bait and Switch

i should have read the reviews before I called Sears to get a quote for air conditioners. No wonder they are so bad. The Sears website clearly advertises. "Prices for Sears heating and cooling Systems range from $2,257 to $5,995." Includes installation. I even confirmed this with the person who set the appointment. Beware. The Sears web page is a complete bait and switch. The guy came out, wasted 21/2 hours of my time, and gave me a quote for nearly $11,000. When I questioned it and showed him the website, all he could say was that he didn't know about the prices. I got the manager on the phone and he told me I was reading the site wrong. Here's the web address. Read for yourself. http://www.searshomeservices.com/hi/heating-cooling-estimates.html?lst=5015&SID=SHPx20150224xRAQMSNHVEST&utm_source=adcenter&utm_medium=cpc&utm_campaign=bingyahoo I would NEVER do business with a company that uses bait and switch tactics. Shame on Sears.
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Review
#701021 Review #701021 is a subjective opinion of poster.
Service
Sears Home Services Air Conditioner Installation
Cons
  • Bait and switch
Reason of review
Bait and Switch - total scam
Preferred solution
Let the company propose a solution
Tags
  • Sears Heating and Cooling
  • Sears air conditioner review

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

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