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At the end of the past year I contracted with Sears Home Improvement to get a kitchen remodel.They were late to start and even later to finish.

On the last day, the contractors who were supposed to arrive at "around nine" did show up until noon. "Overslept" was the reason. So basically not a good experience with them. It was to get worse.

I recently tried to change the filters on my water filtration system but could not. When they installed the sink, the filters handing in the cabinet were in the way. Rather than moving time, they simply forced the sink down over them. Now I'm unable to move or change the filters.

See photo attached.

Sears scheduled a person to come today. They called and said he had an accident I should call them to reschedule - lets forget me lost day from work. When I called, the next available person was ten days out.

Ouch.Clearly for me, I would never recommend the work of Sears based on my experience with them.

Review #875272 is a subjective opinion of a user.

1.8
Customer service
Advertised vs Delivered
Website
Price Affordability
Value for money
Turnaround Time
Reliability
Diversity of Products or Services
Staff
Product or Service Quality
Warranty
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor quality, poor service, defective installation, etc. / Not specified
Preferred solution Let the company propose a solution

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