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I have a master protection agreement. My refrigerator broke.

A repairman came out (after waiting for 3 weeks). He said it was fixed. It wasn't. I made another appointment.

Another 3 week wait. Another repairman came out. We were told parts needed to be ordered. The repairman ordered them and made an appointment for us for 2 weeks out.

Today I got an email saying our appointment was rescheduled for over a month away and that the appointment the repairman made is not available. I am totally fed up. Sears sells a service agreement that is basically useless. Who can go without a working refrigerator for over a month?

I would be happy to participate in a class action lawsuit against Sears. They have breached their contract with us.

If Sears chooses to, or is unable to hire enough repairmen then there's a simple solution. Allow us to hire an outside repairman and reimburse us for the cost.

Review about: Sears Home Services Refrigerator Repair.

Reason of review: Poor customer service.

Preferred solution: Sears should reimburse us for outside repairmen if they cannot provide a service appointment within a week..

I liked: Repairman was competent and professional.

I didn't like: Absurd amount of time required to wait for an appointment.

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Anonymous
#1500977

My AC broke two weeks ago today I call Sears every day for an appointment and every day they tell me they will call back. The problem is they sold me a warranty but they do not provide service in my area.

I did not know that until my central AC broke. It's been 96 degrees in my house for two weeks.

Anonymous
#1416938

Contact your local news media to get results. It has been working for many customers google is full of stories. Rochester ny

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