1K views 2 comments
Featured Not resolved

I hired Sears to clean my carpet, they told me that they would only move my couches,which was fine with me, a young tech came by himself, I told him that we would help him move the couches, I asked him if i needed to pre-spot and he told me no.The tech ran to get through my little place as fast as he could.

I looked over the job and asked him why he didn't get a couple of litte spots out, he told me that my carpet was to old,even though I took them out in front of him and did myself and he told me that they didn't have the tools and that my place had 13 yrs of cat *** in it and was old. I told him that I haven't had animals that long. He refused to move my couches and was very rude. Well you know that you can't really see what kind of a job they did until the carpets dryed, well I called Sears back because they have a 30 day guarentee because I was goiing around getting up spots that Sears special solution should of gotten and my couches were not moved.

Sears refused to honor their guarentee, believed the tech and his notes about my carpet being really old and unworkable, Sears did not want to take responsibilty for bad work and believed the techs notes, I asked them to come over to look at my carpet and they would know that he was lying and they refused!! Just stay away from Sears! Lies Cheats!

If they wanted the truth they would of came and looked at it!Is this the way to do business!

Monetary Loss: $150.

Had an Experience with Sears Home Services?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Ryde, New South Wales, Australia #1190383

WOW how rude can a company be!

Id take it further especially if they have a 30 day guarantee!

From the sound of it they can't even honor a guarantee of doing a good job, glad we don't have them here.

jarrid
Hopewell Junction, New York, United States #958929

I had the same issues.The carpet cleaning was so poor that I refused to pay though.

I rented a cleaner from Wamart and did half of one room myself, the difference was remarkable! I emailed a pic to sears.

It was laughable.Night and day.

You May Also Like

Sears Home Services - Customer Service? Service Contracts Honored? NO! Sears Home Services "We purchased a washer/dryer combo from Sears in August. We started noticing clothes were not clean, residue from pods left on them and the dryer was shutting off before clothes..." Read more Sears Home Services - Review about Carpet Cleaning from Albany, New York Sears Home Services "I'm in Albany NY. 1$t my quote did not include the $20 travel charge. They used a machine similiar to a rental, refilling it repeatedly from my sink. The worst carpet cleaning service..." Read more Sears Home Services - Sears Air Conditioner Facility Review Sears Home Services "Ordered new heating and cooling unit, new windows and door. Sears did not contact inspector when installing hvac system on 12/28/2016. Windows and doors were measured by sales men. Then..." Read more Beware of Sears Home Services Sears Home Services "I had called for service on a laundry washer. The first repairman came out to do a diagnostic test and determined that it needed a new pump. He ordered the..." Read more DOES BANK OF AMERICA RECEIVE $$ REFERRALS FROM BOOSTABILITY Bank Of America "VERY FEW BUSINESS CEO COULD COME WITH ONE SINGLE REASON WHY BANK OF AMERICA WOULD ALLOW BOOSTABILITY A COMPANY FRANKLY LESS THAN ONE PERCENT OF FLORIDA BAR ASSOCIATION MEMBERS EVER..." Read more Michael Kors - Stand by your product on defective hardware!!!! Michael Kors "I got the money as a gift to buy my 1st MK and sadly I was right, they are NOT worth the $$. My purse is 13 months and 2..." Read more Lkq Corporation - Horrible Lkq Corporation "Everytime me and my husband go to the LKQ in Tampa the new short mexican guy is rude and really needs to learn management skills he has none. The other..." Read more Crystal Springs Water - STAY AWAY FROM DS SERVICES of AMERICA WATER COMPANY Crystal Springs Water "DS Services of America, or in this case Crystal Springs Water is the worst company on the planet. They have the worst company rating in the nation. Go check the..." Read more