Wow, you certainly have given consumer education about the Sears / A&E repair business I only wish this was read before doing business with this company.The customer service experience which Jack Fryant received from Sears/A&E Repairs puts a new meaning to the word service, nor do they realize the importance of having customers.

Unbelievable! We are now moving towards a 3 week wait for repair, with several missed appoints and YES with no phone calls for cancellations or reschedules. Sears/A&E Repair should understand their quality of service is due to their unsuccessful management skills rather than the Techs for not doing their job. If Management gets in the real world they would begin to understand just why their company is in trouble.

My personal advice to other regarding Sears/A&E Repairs is to RUN...RUN as fast as you can to another company for your repairs.

As all Sears/A&E Repairs can do quickly is cash your check.Cece Shatz, CEO My Friends Connect, Inc & WGSN-DB Going Solo Network - Internet Singles' Talk Radio.

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Customer service

  • What I liked
      No items
  • What I disliked
    • It was the worst
    • Customer service management

Reason of review:
Poor Customer Service/Management
Product or service
Sears Home Services Appliances Repair
Review category
Supermarkets and Malls
review #779235 by

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