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TOM THE TECHNICIAN (NICE MAN) CAME AFTER TWO AND ONE HALF WEEKS OF WAITING FOR SERVICE ON OUR KENMORE DISHWASHER. WE HAD BEEN TOLD THAT IT WOULD BE $99.00 FOR THE VISIT.

HE LOCATED THE PROBLEM WITHIN 30 MINS. AS A LINE HAD BEEN CHEWED BY RATS. IN ORDER TO FIX IT ANOTHER $500 WOULD BE ANTICIPATED FOR PARTS AND LABOR. A NEW MACHINE WOULD COST LESS THAN THE OVER $700 WE WOULD BE CHarged...and of course we didn't get a fixed amt for repair.

We paid not $99.00 but $209. and anticipate that we are due a return of the difference.

In attempting to resolve this issue I was put in touch with customer support who said they couldn't handle it as the invoice was not yet submitted. Okay.

Reason of review: Pricing issue.

Monetary Loss: $209.

Preferred solution: Full refund.

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Anonymous
#1411035

Hear is a local phone number for you.Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services.I would also contact your local news media and the bbb.Rochester, NY

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