SCAMMED BY Sears Home Services. More than one rat it appears.LEFT WANTING AND CONSIDER LEGAL ACTION AND DISCLOSURE IN OUR LOCAL NEWSPAPER
TOM THE TECHNICIAN (NICE MAN) CAME AFTER TWO AND ONE HALF WEEKS OF WAITING FOR SERVICE ON OUR KENMORE DISHWASHER. WE HAD BEEN TOLD THAT IT WOULD BE $99.00 FOR THE VISIT.
HE LOCATED THE PROBLEM WITHIN 30 MINS. AS A LINE HAD BEEN CHEWED BY RATS. IN ORDER TO FIX IT ANOTHER $500 WOULD BE ANTICIPATED FOR PARTS AND LABOR. A NEW MACHINE WOULD COST LESS THAN THE OVER $700 WE WOULD BE CHarged...and of course we didn't get a fixed amt for repair.
We paid not $99.00 but $209. and anticipate that we are due a return of the difference.
In attempting to resolve this issue I was put in touch with customer support who said they couldn't handle it as the invoice was not yet submitted. Okay.
Reason of review: Pricing issue.
Monetary Loss: $209.
Preferred solution: Full refund.