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Please do not ever use Sears Home Services. We have a rental property and thought this warranty would be useful for home repairs and they have been a nightmare. The first hint was that it took forever to receive our contract. So now the nightmare begins - our...
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#1329797
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4 parts were ordered for my refrigerator on 7/5/18, 3 of them came in a week later but the 4th part still hasn't came in 5 weeks later and nobody can even tell me when the part will be shipped or whether they can even get the part. When I complained last week to 4...
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Anonymous
Leonard Self

Called Sears home warranty again today at Pissed Consumers request. After being transferred, going through several recordings and placed on hold I was told that the matter was...

1.5
I didn't like
  • No one able to help
#1324453
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PAID SERVICE MAN JULY20 TO COME OUT WAS TOLD I WOULD BE CONTACTED BY SEARS HOME SERVICE PLAN WAITING NO CALLS IMPOSSIBLE TO TRACK DOWN ANYONE IN THE US CALLS REROUTED OUT OF COUNTRY AUG 6 ON HOLD AGAIN WITH A FOREIGN PERSON NOT HAVING ANY INFORMATION ON MY REQUEST FOR...
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Anonymous
Sany

I just read this as I was on hold. I could have written it. The EXACT same thing is happening to me!

1.0
I didn't like
  • Sears solution dept is overseas unable to resolve problems
  • Sears home service
  • Feeling ripped off
#1322505
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I have a Kenmore Elite Refrigerator, it's 3 years and 10 months old. It stopped working. I called Sears Home Service for the repair. After three weeks, the repairs were made. 3 and half weeks later the frig stopped working again. The first repair gave me a 90 day...
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#1320971
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I had a total home warranty for over two years. Never once did they fix anything. The first two or three times I called for service, I waited days for someone to show up. I was told they did not have a tech to send out! Well, you can't go without water or heat/air for...
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#1331931
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after being charged an $82 fee for "free delivery", the refrigerator which came a week after purchase was the right model but had doors on backward and the optional icemaker I did not want. delivery team said they weren't authorized to take it back & had to leave it....
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Tawas City, Michigan
#1319260
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I have had my Kenmore Elite refrigerator for almost 6 years. I have had it repaired 5 times already. On June 18 it quit coolin. Sears came out on June 22nd. I paid for the repair almost 600 another know defect that only had a 5 year warranty on that know defect. I...
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2.3
#1302540
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First service tech told me he fid not need to look at my riding mower to know what was wrong and then told me I was responsible for the repair. I demanded a tech come out to look snd his evaluation was quite different. Tecj ordered parts but I vould never get a list of...
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2.2
#1325152
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Where to begin? The first issue was with our refrigerator. We placed a claim, and Sears was on it quickly. The technician was great and fixed the problem. Two months later, same problem. Technician came out, fixed it again, and charged another $100 deductible. Another...
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I didn't like
  • Entire experience was a disaster
#1306152
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I bought a brand-new refrigerator that lasted six months at almost $3000. After a month it stopped working. After being without a refrigerator for over a month because they could not locate parts for it, it was replaced. After 2 years and 1 day exactlly the new 1...
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Anonymous
Anonymous

QUOTE : "extream (sic. extreme) action. Huh ? Rambo ? Arnold ? I'll be back ? What ? You're just making terrorist threats without backing up or explaining your plan. Hope the ...

1.0
#1331960
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