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Not a warranty issue a repair dealing with Sears customer service. Your first directed to some bot telephone directory which is really difficult to use and most of the costumer service is a foreign call center which is terrible. Your not allowed to talk to your local...
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1.6
I didn't like
  • Terrible costumer service
  • Terrible customer service
#1319446
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Sears Home Services - Horrible Rude Customer Service

The worst warranty company I have ever had. The service is poor, the customer service people are rude and condescending. They hang up on you and the managers are even worse. Please take some free advice and do not sign up. You will regret it. Also keep in mind they are probably going bankrupt, so you could lose the policy you paid for.
I didn't like
  • Customer service
#1440817
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Sears Home Services - They cancelled two days in a row

Paid for the warranty plan and washer is always breaking. I schedule an appointment and got a call they are cancelling appointment. They schedule me the next and sent a text cancelling again!!!!! Then they sent me another text rescheduling for another time without even knowing if I am available! No washer and poor unacceptable service!
#1440596
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My Kenmore clothes washer was leaking in April, 2018. I called Sears Home Services. They referred me to Sears Home Warranty and I was given an unbelievable sales pitch to buy the warranty insurance that has turned into a nightmare experience. On July 21, 2018, at 8:11...
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I liked
  • First appliance repair on april 5
I didn't like
  • Being lied to and appointments no show or cancelled
#1390206
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Sears Home Services in Conway, South Carolina - Worst service ever- don’t buy this warranty

Almost 3 months so far without refrigerator. Failed repair attempt and wrong parts on a $2800 refrigerator. Too bad from Sears warranty department. Read your contract. 3 service calls so far. A jury would find them guilty of gross negligence and incompetence.
1.3
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Staff
Turnaround Time
Value for money
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I didn't like
  • Company with no common sense
  • Inflexibility of customer service and their supervisor
  • Customer service was horrendous
#1440147
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Sears Home Services in Minneapolis, Minnesota - So mad right now!

We had sears home service out yesterday to fix our dryer, it worked just no heat. We had waited 10 days for them to come and had a ton of backed up laundry and guests staying with us. They said the thermostat was broken and replaced the 12.99 part. Our total bill was 250.00, guess what? It doesn't work today, no heat again and I called for a refund or someone to come out here. I have to wait another week and no refund. DO NOT USE THEM, they are terrible!
1.0
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Customer service
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I didn't like
  • That they did not fix my dryer and still charged me
#1436307
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*5 month old washer* Nov. 17 Washer broke, called Customer Service scheduled technician Nov. 20 Tech #1 came out and ordered part. Rescheduled for Dec. 1st Dec 1 Tech #2 came out scuffed wall paint and broke piece of washer off, then ordered new part because Tech #1...
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1.0
#1423144
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Sears Home Services has no accountability for issues. I called them to look at my Kitchen Aid refrigerator. The first technician charged me $89 for the visit and said I needed parts ordered (Freezer Evaporator and a filter dryer). Then it took 2 weeks for the parts to...
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1.0
I didn't like
  • Frustrating
  • Calling in to 800-659-7031
  • Time waiting for a part
#1434116
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Sears Home Services - My range is a lemon

Got a Kenmore Range in March 2018 and foolishly also got the warrenty. Oven does not work Drawer will not open when oven is hot Lids barely simmer # 3 service call back order on part since November 11th 2018
1.2
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
I didn't like
  • All bad
  • Lies
  • Delays
#1436957
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My fridge broke. My home warranty had sears come out to diagnosis it. The technician did just that, and “temporarily” fixed it so it would supposedly be extra cold until the piece came in. Supposedly it would be 15 days for the piece to arrive. I called in after 5 days...
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1.2
I didn't like
  • Calling in to 800-659-7031
  • No help
#1419651
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