Sears Home Services
Reviews and Complaints
Appliance was not fixed and Sears did not give me the full amount of the initial charge back
- There are no pros with their customer service
Preferred solution: Full refund
User's recommendation: Don’t ever use sears repair service.
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Verified Reviewer | Texarkana, TexasWhirlpool electric cooktop
Tyler with Sears home service for the Texarkana TX area looked at my cook top which was cracked. He took a picture called his boss and then came to tell me it was not covered by my home warranty because it was cosmetic.
I refuse to sign that job was complete because I disagreed with what he said. I had read on page six of my home warranty booklet, which said it was not covered due to it being "misused to abused," and I said I had never misused my cook top and was simply cooking when it cracked. The booklet also stated that you should read the booklet to see if it was covered or not before making an appointment and paying a hundred dollar deductible. I paid the deductible, and it should be refunded due to work not being done.
I would like to talk to a real human instead of talking to a machine. This is a very unhappy customer wanting to talk to human and get a refund or new cooktop!
User's recommendation: be careful you could be next
Wrong part sent for my air filter Cover
Preferred solution: The correct air filter cover for my refrigerator
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonAppt Cancels & No Shows. No way to contact. All numbers = phone tree.
1. Highly unreliable.
Schedules appts 3-4 weeks apart, sends multiple confirms, then CANCELS LATE THE DAY BEFORE (twice) or DOESN'T SHOW, after confirming and without notice (once). This has gone on for 4 months. Washer still not working.
2. All phone numbers, local, website, google, etc.
all lead to the same automated phone tree with limited options and no way to ever speak with a person. Even under FAQ's on their website "Who do I call if appt is missed" has another number which is DEAD.
3. Once your number is in their system for an appt - regardless of number you call you will only option to cancel or reschedule your appt - even if they cancelled or didn't show. If you opt to reschedule, they schedule another 30 days out or say they can't reschedule at all.
Today, after multiple confirms by SHS, they did not show at all, and gave no notice. There website still shows my appt is today (it's 6:35 pm beyond the 8-5 window). No one to call.
Totally unacceptable. Will be reporting to BBB
- Do not show for appts
- Impossible to contact
Preferred solution: I would like them to schedule an appointment asap, and show up on said date, and repair my washer. Complete the repair they promised.
User's recommendation: Do not schedule an appt with these people, find another repair service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Aquia, VirginiaComplaint
This is the second time I has had an issues with sears warranty. I didnt get to speak to a person to let the know what was going on with my appliance.
My refrigerator went out sears schedule an appointment four days later all my food spoiled. It seems like they dont care if the food spoils. I could not get anyone to come out to fix the issues had to wait four days each time. They give you a window time from 8am to 5 pm.
Plus I had to pay a deductible of 100 dollars.
I could have called a repairman and got it fixed the next day. This is very wrong of you need a repair you dont get the chance to speak to a person so they really dont know what is going on with the appliance.
Preferred solution: My food back and the appliance fix
User's recommendation: Get a repair company that will come out the next day
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Verified ReviewerReturn and item
Preferred solution: Full refund
User's recommendation: Don't purchase from Sears.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCentral air
- Lack service
Preferred solution: Full refund
User's recommendation: Do not purchase from Sears/Transform
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Verified Reviewer | Stockton, CaliforniaImpossible to reach a human to talk to
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Verified Reviewer | Bronx, New YorkNot able to contact anyone and my refrigerator is still not working and I brought a warranty
User's recommendation: Don’t use this service
Tech never show up
Appointment was canceled. Another service company was called.
- Suck
Preferred solution: Apology
User's recommendation: Don’t bother!
Resolved: Rude and incompetent technician.
Company fixed the issue and I have been provided with apology. They replaced the part removed by the incompetent technician.
It required three attempts for the service. Also had a technician from a different office come and do the work.
My refrigerator
User's recommendation: Anyone but Sears.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to fix my refrigerator in over a month.
- Be ready to be let down
Preferred solution: Full refund
User's recommendation: Give your business to some other warranty company.
I never had my service person show up today
Terrible Service
Scheduled an appointment to repair dryer and got a confirmation that they were on their way - appointment was arbitrarily cancelled. Tried to use phone number on website and entered into phone *** Could not get to an agent and kept on getting into a loop.
Found another phone number on the web (not on the website) Have spent 2 hours arguing about this. Despite being asked multiple times to stop trying to sell me additional services -she kept on reading the script.
I am furious at this type of customer service. Sears is already out of business and it is clear that whoever is managing their customer service has not idea what customers need.
- It is where i bought my dryer
- Terrible customer service arbitrary cancelling of appointment
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use Sears Home Service
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