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Sears claims when they go bankrupt your warranty will still be good. I would highly recommend calling and getting a refund while you can. Sears Canada just filed bankruptcy and everybody who has a warranty is out the money. Here is a post from the article.TORONTO —...
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#1117022
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I had a 20% coupon good for another 2 months. The tech had it sitting right next to his computer, didn't apply it, when he told me the amount I asked, he said it was too late. Called the service number and they said the tech had to apply it while he was still there....
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1.0
I didn't like
  • Being scammed
#1116953
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Purchased 2 Appliances Sept 2016 and of course bought extended 5 yr warranties. Not to mention, they called me in August of this year, 2017 saying that I didn't purchase an extended warranty for my fridge. (The fridge order was cancelled) I have already had to call...
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1.0
#1116727
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Sears Home Services - Ordered garage door

Sears Home Services
#1099149
It's been 6 days and no garage door i was promised within 3 days .. plus it's paid in full so i want my deliverd or cancel the order
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Sears Home Services - Bad customer service

Sears Home Services
#1094135
1.5
Details
Purchased a Kenmore washing machine june 23 2017 used for 2 weeks and it broke the service company has been out 3 times now and cancelled 2 other times still not fixed it is now august 29 2017 Damion 260-804-3333
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Staff
Turnaround Time
Value for money
Warranty
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Sears Home Services - Terrible home service

Sears Home Services
#1091366
1.0
Details
I had an appointment for maintenance with my washer on Wednesday 8/23/17 from 8am-12pm. Waited for technician until 4pm still didn't show up. I had to call the service 18004MYHOME and cancel my appointment. NEVER do any business with Sears ever again...so disappointed.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
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Sears Home Services - Schedule appt waited all day - repairman cancelled

Sears Home Services
#1076630
1.1
Details
Scheduled appt 1 1/2 week before Gave time 8am - 5 pm Waited all *** day Repair man cancelled 30 min before 5 pm Ref family emergency Okay Last year I waited 2 Months after 2 cancelled Apt Omg They suck I got This warranty Becuz My husband is a Merchant Marine and deployed 8 or 9 Months out of the year They have a screwed me three 3 times They suck I am Not Paying a *** thing for the repair
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
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Turnaround Time
Value for money
Warranty
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Today is 10/12/2017. I had to reschedule my appointment for today for time slot of 1-5 PM, because the technician did not show up today again for the third time. I was told that he felt that coming to my house at 5 PM (which made me his last appt he felt was too late...
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1.0
#1114260
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In June 2017, my husband reported a problem with his Craftman lawn mower. A Technician came out, discovered the problem and ordered the parts. Its is now October 10th and still the parts are sitting outdoors and our tractor still has not been repaired. Sears has lied...
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1.6
I didn't like
  • Scheduled one appointment and then they canceled
  • Poor service
  • Constant cancellation by technicians
#1113296
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Purchased your product 02/24/2017, It Quit working 10/01/2017, I contacted sears repair, they made me wait until 10/09/2017 for repair appointment, then called to say they could not be out here and needed to reschedule, but could not give me another scheduled date and...
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1.3
I didn't like
  • Would not give me any date or time when they could repair
  • Scheduled one appointment and then they canceled
  • Told me they didnt have any dates available to schedule
#1113082
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they are great!!!!!!! very fast, neat and did a great job replacing a small part on my washer. Sears has been awesome for me. i will always buy only from Sears. would you buy a washer and dryer from a lumber yard and home improvement store ? not me !!!! i think there...
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Anonymous
Anonymous

Your one of the few lucky ones. I would start looking elsewhere though I don’t think they will be around much longer. Rochester NY

Anonymous
BK from Belmont

I'm glad you are happy. I'm most certainly not. I have had nothing but headaches from the services provided by Sears. I will never again purchase any products from Sears. ...

5.0
#1111390
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Are we in the Dark Ages? Reported Kenmore Elite refrigerator not working on 9/21 took two weeks to send a service person on Oct 5. Can't determine if it a circuit board or compressor. Ordered a new board at $600. will need to wait two more weeks for next service call...
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2.2
#1111281
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SEARS Home Warranty Program it’s a BIG RIPOFF! & It's Horrible... I bought the best SEARS Home Warranty Program they had to offer. After 8 months my washer stopped working. I called the 800 number they scheduled the technician following week, it was to my surprise some...
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1.0
I didn't like
  • Sears home warranty program
#1110922
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Sears came to my home to repair my refrigerator. The tech told us we needed a new compressor and it would cost $800. We declined since you can purchase a new one for $1000. The very same diagnosis was given to my son who has the same model. He also refused and fixed it...
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Anonymous
Anonymous

They always jack up the estimate then offer you 50% off the repair if you purchase a home warranty. Its one of there sales practices stay clear of them. Rochester NY

#1110275
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