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We purchased the $69 Sears Home warranty and then about 35 days later had our drain pipe plumbing stop-up. It says right in the warranty booklet that plumbing stop ups are covered. Sears wouldn't pay the claim because they said that it was a pre-existing condition...
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Anonymous
Anonymous

It is a big scam I having been warning consumers for almost a year about this. Call the news media and a lawyer sears service should be shut down. Rochester NY

1.1
I didn't like
  • Got ripped off
  • Customer service and didnt pay claim
#1092422
Reply to reviews
Sears appliance service contracts are absolutely worthless. Do not be fooled into buying one. We have a contract for our dishwasher, and have _never_ been able to get Sears to fix it. Our dishwasher has been broken for a month for a trivial problem (impeller broken)....
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Anonymous
Anonymous

Call and get a refund on your contract. They will never get it fixed, use the refund money to pay a reputable service company and run from sears forever. You will be happy you...

1.0
#1091433
Reply to reviews
The people at sears are terrible. I have tried to contact them so many times and they tell me the same thing over and over again. SORRY I am having the same problem every year with the fan and blower on this unit not working. It will work 10 to 12 months and than stop...
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1.0
I didn't like
  • Customer services
  • Stock answers
  • No one at all cares about customers
#1091032
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Sears Home Services Refrigerator Repair Review

Sears Home Services
#1032951
1.3
Details
Repairman did not show up. Sears did not try to reschedule until I personally contacted them. No customer appreciation for having to take a day off work or lose money. Appointment made one week out. Sears confirmed appointment day prior. Sears did not show up. Complete waste and refrigerator still is not working properly. Better to use companies you can count on.
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Sears Home Services Refrigerator Repair Review

Sears Home Services
#1027809
I will not EVER purchase any appliance again. I have had them out 4 times and now have another one scheduled to fix my refrigerator which is still under warranty. The service people are from A &E and they useless. They are not technicians they are parts replacers. I am done with Sears and am going to turn this over to tv media. Some more bad publicity for SEARS.
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Sears Home Services Washing Machine Repair Review

Sears Home Services
#1025045
1.0
Details
This company is one of the worst companies to buy appliances. Two years ago I bought a front load washer and a protection agreement on the washer and now that my washer doesn't work they send a third-party to fix my washer and I cannot get them in the same page to come and fix the washer and I'm stuck for more than a month with the broken washer
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Short Review on March 22, 2017

Sears Home Services
#1024194
5.0
Details
I had a washer and dryer delivered and installed. I paid extra to have the old one taken off. The delivery guys name was Justin and he was extremely handsome.
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Appointment for maintenance on refrigerator was for Friday, 8/18/17 from Noon-5pm. Got a call a little after 5pm from a service person who asked if the appointment was for yearly maintenance and was there anything wrong with it. I said no, except that a bulb was out....
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1.0
#1091024
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This is a copy of my letter to Sears: I purchased my Samsung refrigerator from Sears and had no complaints until almost 3 years later it died. I called Sears to see what warranty I had from them and they told me that I only had a 1 year warranty. The lady that I spoke...
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Anonymous
Anonymous

I have been warning about the scam for months. Call the bbb and the news media. Rochester NY

1.5
#1090361
Reply to reviews
SEARS Home Repair Service TERRIBLE customer service! Truly awful. When did Sears become unreliable, untrustworthy, liars???? I will never support this franchise again. I called to schedule a service repair for our gas cooktop because the knob to back burner wasn't...
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Anonymous
Anonymous

They have been unreliable and crooks for years. They are broke their goal is to take as much money as they can from loyal customers before they go bankrupt. Rochester NY

1.0
I didn't like
  • Deceptive pricing poor customer service
#1089463
Reply to reviews
i buy a sears home warranty sears home warranty is a scam when things break the technican cant fixed they tell u they going to call sears to give u a new one after the technican take ur money when u call sears they said the tech said it maintenance problems its not...
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Anonymous
Anonymous

It is a scam contact the bbb and the news media. Rochester NY

#1088248
Reply to reviews
I bought sears home warranty 08/03/2017 call in a repair on my stove top/ dishwasher. they told me they had no service techs available and no one in my area. I told them to cancel my contract and refund my money. The told me to find repair techs on my own and then call...
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Anonymous
anonfurmom

I'd also file a complaint with Better Business Bureau. It's at least something.

Anonymous
Anonymous

Call bbb and the news media. Rochester NY

1.0
#1088140
Reply to reviews
AND NOW 4th set appt - August 11th (this past Friday) again they cancelled the appt for my lawn mower to b fixed - this is the fourth time - going on 2 months of trying to get this lawn mower fixed They r not doing what they r supposed to do via the contract of me...
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1.0
#1087005
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I have a Whirlpool French Door Refrigerator and have a contract with Sears for maintenance. I started calling in May due to an ice maker issue. We have had a issue with the ice maker every years since we bought it. We scheduled an appointment and it took over 3 weeks,...
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Anonymous
Anonymous

Call bbb and the news media. Sears service should be closed. They are taking money and can't follow thru with the repairs in a timely manner. You can also get a refund on your...

1.0
I didn't like
  • Absolute worst and most upsetting experience
#1086419
Reply to reviews