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July 10 2018 my 2 year old sears kenmore elite grab-n-go $@2000, stopped cooling. July 16 tech came out “ emergency” repair , ordered parts. July 26 Karen from sears cancelled my 27th “ emergency” service repair stating failure of UPS to deliver all needed parts....
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1.1
I didn't like
  • Given go around
  • Availability of service
  • Given run around
#1323558
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In a nut shell . Two Saturdays I invested of my time and many phone calls to the service number.The first Saturday was a no show and a phone call at 5:30 to reschedule. Not on the phone that I requested to be contacted with.My appointment was 1-5.I got the second...
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1.6
I liked
  • Technician
I didn't like
  • Service provied
  • Service scheluling
#1298016
Reply to reviews
I called for a dishwasher repair. It took two weeks and, when they finally came out, the cost to fix (a 6 year old Kenmore) was going to be over $500. At that point, made sense to consider buying a new one but, as can be expected the repair man put me on the phone with...
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Anonymous
Anonymous

The technician gets nothing for double billing, although this may have been a mistake on this part.

Anonymous
Anonymous

Hear is a local phone number for you.Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services.I would also contact your local news media and the bbb.Ro...

2.0
I didn't like
  • Being double billed for the service call and then blown off
#1153399
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I purchased both a lawn tractor and a lawn mower last April. Both are /were under warranty. The lawn mower already quit working and Sears did not honor the warranty, even though they assembled it. The tractor now has also stopped working. It was scheduled for...
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Anonymous
ServiceMan

Ask for the District Service Manager Chris Land. He should be able to help resolve the repair schedule.

1.0
I didn't like
  • Customer escalation department
  • Time being taken advantage of
#915808
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I had a service tech come out to repair my dishwasher because it was not draining. The repairman struggle with removing my dishwasher and failed to put back together properly. He suggested new parts but realized the dishwasher was working. He earlier suggested I...
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3.0
I didn't like
  • Abominable customer service
#887265
Reply to reviews
Sears Home Services - SEARS/A&E REPAIR - BROKEN MANAGEMENT/CUSTOMER SERVICE
Wow, you certainly have given consumer education about the Sears / A&E repair business I only wish this was read before doing business with this company. The customer service experience which Jack Fryant received from Sears/A&E Repairs puts a new meaning to the word...
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1.0
Redington Beach, Florida
I didn't like
  • It was the worst
  • Customer service management
#779235
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