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2.9
Details
Sears Home Services - Do not recommend!!
Sears Home Services - Do not recommend!!
Sears Home Services - Do not recommend!!
Sears Home Services - Do not recommend!!
Sears Home Services - Do not recommend!!
Sears Home Services - Do not recommend!!
Sears Home Services - Do not recommend!!
Sears Home Services - Do not recommend!!
Sears Home Services - Do not recommend!!
I would not recommend sears. I was very hopeful when I used them for kitchen remodel, and their sales people were so pleasant and eager to please...but their installers dont really care about doing a good job, and they left so many flaws it just didnt have the...
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Review
#1554066 Review #1554066 is a subjective opinion of poster.
1.0
Details
Sears Home Services - Screwed over by Sears
Sears Home Services - Screwed over by Sears
Sears Home Services - Screwed over by Sears
Sears Home Services - Screwed over by Sears
Sears Home Services - Screwed over by Sears
Sears Home Services - Screwed over by Sears
Sears Home Services - Screwed over by Sears

Update by user Oct 15

The new replacement installation was supposed to be completed on the 10th of October however the electrician did not show up so the HVAC installers said there was no point to stay late working on it when they would have to return the next day any way when the...

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Review
#1654546 Review #1654546 is a subjective opinion of poster.
Pros
  • There are no pros at all associated with this company
Cons
  • Everything about sears home services is a con avoid at all cost
1.0
Details
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Never use sears for any remodel/Home Improvement. We had the laminated kitchen remodel done for close to 12,000.00. The lifetime warranty is for materials only not the labor to fix. Within a year the glue had failed and now they want 100 just to assess what will take...
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2 comments
Anonymous
#1629109

At some point, "outdated" becomes "retro" and then "classic" and then returns all over again as "new".

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Review
#1207972 Review #1207972 is a subjective opinion of poster.
Service
Sears Home Services Kitchen Remodeling
Cons
  • Kitchen remodel
  • Warranty
  • Price
Reason of review
Warranty issue
Loss
$12000
Preferred solution
Let the company propose a solution
Tags
  • Home Improvement Contractors
  • Kitchen Remodeling
  • Home Improvememt
  • Remodel
  • Kitchen Laminate
1.1
Details
Sears Home Services - What Sears did to me!
Sears Home Services - What Sears did to me!
Sears Home Services - What Sears did to me!
Subject: Contract number 10647439700 Sears Home Services installed a Heat Pump at my home on 5/20/2015. After the installation I have had numerous issues with the unit. After three service calls, a Sears technician came to my home and installed an additional electrical...
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Review
#1652686 Review #1652686 is a subjective opinion of poster.
Service
Sears Home Services Hvac System Repair
Pros
  • There are no pros with their customer service
Cons
  • Just about everything you can think of just terrible
Reason of review
Damaged or defective
Loss
$8600
Preferred solution
Let the company propose a solution

Sears Home Services in Clarkson, New York - Scheduling a service appointment for my refrig.

Sears Home Services - Scheduling a service appointment for my refrig.
Sears Home Services - Scheduling a service appointment for my refrig.
Sears Home Services - Scheduling a service appointment for my refrig.
I have been attempting to schedule service for my Kenmore Elite for o er a month. When I nitially called I was told my frig. had no warranty. After sone conversation I was offered and purchsed a warranty. I scheduled an appointment but the service person never called and said I wasnt home ...I was. Efforts to reschedule was met by difficult phone prompts and long waits...until today. I spoke with scheduling and I was scheduled for Sat. 11/16th between1pm-5pm. I gave him my email and verbally verified the appt date....After more than an hour this AM and a 3week away appt I received 3 emails with 3 DIFFERENT appt. I Is there anyone and any way I can get an eariler appt. and a confirmed appt. time.
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Review
#1685786 Review #1685786 is a subjective opinion of poster.
Pros
  • Service person was okay
Cons
  • Scheduling
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Taking Off Work For Nothing
1.0
Details
Sears Home Services - Bathroom Remodel/Leaking Toilet for Weeks
Sears Home Services - Bathroom Remodel/Leaking Toilet for Weeks

Update by user Aug 01

UPDATE - The contractor showed up late on the final chance I gave them to fix the toilet. I left home after waiting 15 minutes and a manager, Gabriel, told me the contractor was at the "job site and how do you want us to proceed"? I stated that he was half an hour late...

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Review
#1572379 Review #1572379 is a subjective opinion of poster.
Service
Sears Home Services Bathroom Remodeling
Pros
  • Salesman admitting that he ordered incorrect countertop
  • Measuring guy and sales people
Cons
  • Rude contractor and managers
  • Being treated like an inconvenience
  • Not receiving an apology for being late
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Deliver product or service ordered
Tags
  • Sears Worst Customer Service
  • Lousy Installers
  • Still Not Fixed
  • Contract Not Honored
  • Ruining Our Floors
  • No Response From Project Manager
  • No Response From Contractor
  • Dont Value Veterans

Sears Home Services - Abusive

1.0
Details
Sears Home Services - Abusive
Sears Home Services - Abusive
My 89 year old Aunt and Uncle in the Dallas Fort Worth area are being taken advantage of by Sears window replacement team. Please provide me with a name, number, email address of a supervisor to assist me in this matter. There new replacement windows were mis-measured and poorly installed, leaving large gaps of daylight, damage to window frames etc. current sales manager is insisting they sign off on job completion and then he says he will initiate a service contract to replace the BRAND NEW WINDOWS..... he refuses to put this request in writing. And No Dallas Cowboy tickets are not interesting incentives to sign off on job completion!
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Review
#1639822 Review #1639822 is a subjective opinion of poster.
Service
Sears Home Services Window Replacement
Cons
  • To many to mention in this small space
Reason of review
Damaged or defective
Loss
$13000
Preferred solution
Deliver product or service ordered
Tags
  • Window Replacement
Sears Home Services - Liars
Sears Home Services - Liars
Sears Home Services - Liars
Sears Home Services - Liars
Sears Home Services - Liars
Here’s a warrantee indicating to me over the phone that there is no contract and I can cancel anytime also she indicated the first month is only covered for $500 worth of coverage after that is 10,000 they lied about this tune they will n {{Redacted}} they come more...
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1 comment
Anonymous
#1587949

Good luck they will be gone by the end of the year. Frank Rochester NY

Review
#1388822 Review #1388822 is a subjective opinion of poster.
Product
Sears Home Services Warranty
Reason of review
Not as described/ advertised

Sears Home Services in Kansas City, Missouri - Horrible office organization

1.0
Details
Sears Home Services - Horrible office organization
Sears Home Services - Horrible office organization
Sears Home Services - Horrible office organization
They can not even keep my file straight. I have one issue. They have called in 7 different issues and keep sending someone else out to look at it under a different issue. Just one issue, my tank less quit working in January and I have no hot water.. I've had people make up lies about what Tech have said when they left our home, I have turned and called the tech who said that was crazy, and put something different in writing for me. and call sears from my home to get this taken care of.
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Review
#1502027 Review #1502027 is a subjective opinion of poster.
Product
Sears Home Services Warranty
Pros
  • Run around after run around
Cons
  • That sears is not servicing their own warranty
  • Denied warranty service
  • Feeling ripped off

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

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Sears Home Services in Jackson, Tennessee - Warranty of vinyl siding

Sears Home Services - Warranty of vinyl siding
Sears Home Services - Warranty of vinyl siding
I had Sears vinyl siding installed on my house too over 19 years ago. I was told it had lifetime warranty too, But about 15 years in we notice fading so I pulled out my paper work and found out it was a "Limited Lifetime Warranty" and after 5 years if it fades it's not covered because the warrant for fading is only covered up to 5years only. So.. hard lesson learned, listen to what the salesman says and have him to show you in print!! Don't just take their word!! So I am looking to have my house painted with Rhino Shield, I hope in the near future. (note my vinyl siding also has a crack on it too)
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Review
#1607656 Review #1607656 is a subjective opinion of poster.
Product
Sears Home Services Warranty
Reason of review
Not as described/ advertised