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Please continue to post your complaints online. I am currently working to start a class action suit against sears on your behalf. I am a ex service tech that has spoken with a lawyer Interested in pursuing this. There have been many complaints about the home warranty...
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Anonymous
Ted

I am interested in joining this class action suit . Sears is a Scham and I will never purchase from them again . 3-1/2 weeks and counting 3 service calls and a messed up sched...

Anonymous
Nancy661

How do I join?

1.0
#1002852
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I thought a long time before making this post. It’s not that I was hesitant to share our experience with Sears Home Services, it was honestly that I genuinely hate to see the state that Sears has devolved into. Several years ago, we purchased a Samsung front-load...
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Anonymous
Dogooder

OMG! So sorry for you. Take it to Small Claims Court! Well documented. Don’t let them off the hook. So sad Sears hasn’t run this service correctly.

EvanescentDuck
EvanescentDuck

Just for FUN. After I posted the entire, long, Sears debacle to their FB page, they sent me a PM and wanted to discuss it in a PM to get this issue resolved. Below is the full...

1.3
#1294174
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Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Never use sears for any remodel/Home Improvement. We had the laminated kitchen remodel done for close to 12,000.00. The lifetime warranty is for materials only not the labor to fix. Within a year the glue had failed and now they want 100 just to assess what will take...
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Anonymous
Jim

Take some Woodworkers glue, brush it on the back of your loose laminate and take some good quality tape and secure the laminate to the cabinet, make sure the laminate is press...

1.0
I didn't like
  • Kitchen remodel
  • Price
  • Warranty
#1207972
Reply to reviews
Sears Home Services - Cabinet Refacing
Sears Home Services - Cabinet Refacing
Sears Home Services - Cabinet Refacing
Sears Home Services - Cabinet Refacing
1.Keith M. emailed me July 24th stating he had "... instructed Ron S. to go over something he hoped I would like"... in lieu of cancelling the project after I felt uneasy in how process was being handled from the beginning: •I again attempted to cancel the contract...
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1.7
#1257255
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Not a warranty issue a repair dealing with Sears customer service. Your first directed to some bot telephone directory which is really difficult to use and most of the costumer service is a foreign call center which is terrible. Your not allowed to talk to your local...
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1.6
I didn't like
  • Terrible customer service
  • Terrible costumer service
#1319446
Reply to reviews
I purchased a mattress and boxspring on May 17th, 2018 from Sears online in the amount of $754.99. I used the Why Not Lease It financing to help pay for the majority of that. I paid $147.72 as a down payment to the Why Not Lease It company using my own personal credit...
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#1325405
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Sears Home Services - What a joke
Sears Home Services - What a joke
Sears Home Services - What a joke
Our refrigerator has a master agreement protection plan. It has now been broken for 7 weeks and sears has been here four times ordering parts. Friday was their latest visit. They placed all three parts that I had waited for for 21 days in the machine. It still never...
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#1281887
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Sears Home Services - No concept of customer service
The only customer service concept their agents have learned is to listen, and then apologize for the inconveniences. I'm not prejudice in any way, however, due to the foreign accents I consistently encounter when calling their home service warranty division, I do not...
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1.3
I didn't like
  • Inflexibility of customer service and their supervisor
#1278392
Reply to reviews
Our Kenmore refrigerator/freezer went on the blitz. Already had home warranty service with AHS but always struggling with them over past 10 years when air cond, washer, disposal, went out. So thought because Sears was a reputable company in the past and prefer a...
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Anonymous
Anonymous

Contact your local news media and the bbb on thins scam. Frank, Rochester NY

1.0
I didn't like
  • Everything and
  • No concern for the customer
  • Couldnt understand customer service reps when called
#1317492
Reply to reviews

Contact Sears Home Services

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
More
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
I purchased a Kenmore Elite French door refrigerator 3 years ago. It stopped working Thanksgiving 2017. 10 plus weeks and six service calls later it still doesn’t work. Our corporate liaison, Sarah (only called me after a BBB complaint) now says Sears has spent a lot...
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Anonymous
Anonymous

Contact your local news media to do a story it will get you fast results. Rochester NY

1.6
I didn't like
  • Can not fix it so replace the darn thing now
#1182036
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