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Please continue to post your complaints online. I am currently working to start a class action suit against sears on your behalf. I am a ex service tech that has spoken with a lawyer Interested in pursuing this. There have been many complaints about the home warranty...
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Anonymous
Penny Zupp

I want to be part of the class action as well. I don't know who owns and controls Sears now, but they are clearly more interested in selling than making sure what they sell ...

Anonymous
macaxeman

I'm in. I've been waiting for THREE MONTHS for a refrigerator repair, and have started calling every day but to no avail.

1.0
#1002852
Reply to reviews
On June 26, our washer suddenly refused to work. LG directed me to two companies in the area that were authorized repair reps. Both were busy and didn’t get back to me, so 48 hours later, I was casting about for a repair solution and came across Sears. Sears arrived on...
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2.0
I liked
  • Technicians had good attitudes
I didn't like
  • Scheduling
  • Incorrect parts
  • Poor customer service
#1131907
Reply to reviews
I have purchased my oven from sears on November 2017, I have been going back and forty with sears protection department. They haven’t been to replace my new oven. Due to flames inside while I was cooking “ please se me the video attached “ it winter break my kids are...
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Anonymous
Chris

I don't think anyone reading this will understand your problem. I would suggest using correct grammar and full sentences next time. So there was a fire in your oven and now al...

1.0
#1157156
Reply to reviews

Sears Home Services - Dog ***

Sears Home Services
#1160867
1.0
Details
3months without a working frig finally replaced after multiple service calls new refrigerator is broken
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Exchange, Refund and Cancellation Policy

Sears Home Services - Bad bad service

Sears Home Services
#1174322
Decided to purchase the home warranty and for the oast 4 Weeks they keep rescheduling me and the same day they suppose to come they cancel I tried to call them several times really bad customer service and not able to refund what I paid
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Sears Home Services - Horrible scheduling
1/1

Sears Home Services - Horrible scheduling

Sears Home Services
#1144882
I scheduled a date and time. Sears called to cancel. I went online and my day and time was still available. The person said I had to wait even though there was availability online for three days before the soonest they said they could be there.
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Sears Home Services - Terrible service

Sears Home Services
#1136825
Scheduked an appointment fir preventative yearly service. Per phone call sith rep and emails, ckst was $69. An hour into the appointment windiw, they call saying: did they tell you the cost fir the servjce is $129?. ...it seems like thjs us a standard game they play. Very dishonest and slimy.
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Sears Home Services - Never finished job don’t hire sears
Sears Home Services - Never finished job don’t hire sears
Sears is just terrible now and I wish the old sears was back because sears used to be highly reputable but now I’m giving them a complete failure! I’m in the process of suing the home improvements section. Story just too long to show the awful job and customer service...
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Anonymous
Viciferg1

We had to run through many phone calls to get to the managers manger. Who was not helpful but got the managers in gear to give us the breakdown of the 40k we spent. Now to f...

1.5
I liked
  • How sear was 10 yrs ago
I didn't like
  • Blatant disregard of customers time long delay in service
#1162081
Reply to reviews
Sears Home Services - Fire hazard kenmore dryer 700 series burning close
Complaint Submitted Your complaint has been submitted and assigned the ID 12531496. For your reference, a copy of your complaint appears below. You will also receive an email with a link that you may use to view this complaint. The complaint is being handled by the...
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Anonymous
Anonymous

Hear is a local phone number for you.Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services.I would also contact your local news media and the bbb.Ro...

1.0
#1151949
Reply to reviews
Today is 10/12/2017. I had to reschedule my appointment for today for time slot of 1-5 PM, because the technician did not show up today again for the third time. I was told that he felt that coming to my house at 5 PM (which made me his last appt he felt was too late...
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1.0
#1114260
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My ice make in my refrigerator stopped working in June. A Sears repair man came to my house in July to make the repairs, it worked for a day, then no ice and then I was told I had to wait 3wks for another appointment. Since that, they have come to my home SIX times for...
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Anonymous
Eva mcphetridge 14

I have purchased this home warranty thru Sears and I have been giving the worst service jin #430868,Richard #85118 chester#74724 And Nora 300192this is the amount of people I ...

Anonymous
Anonymous

Call your local news media and the bbb. If you have a extended warranty it should fall under the lemon guarantee and be eligible for a replacement. Sears service is terrible g...

#1136451
Reply to reviews
I called for a dishwasher repair. It took two weeks and, when they finally came out, the cost to fix (a 6 year old Kenmore) was going to be over $500. At that point, made sense to consider buying a new one but, as can be expected the repair man put me on the phone with...
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Anonymous
Anonymous

Hear is a local phone number for you.Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services.I would also contact your local news media and the bbb.Ro...

2.0
I didn't like
  • Being double billed for the service call and then blown off
#1153399
Reply to reviews
I have a few issues with sears home repair. The first issue was with my wash machine. I have a whirlpool duet steam washing machine that stopped working. I called sears home repair they send a technician out to diagnose the problem. The problem was misdiagnosed and a...
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Anonymous
Lynette savage

I bought a Kenmore Refrigerator from Sears 2 years ago and it has needed repair 4 times. I have purchased an extended warranty for several of my appliances for $1400. I have...

Anonymous
Anonymous

Hear is a local phone number for you. Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services. I would also ask him about the class action lawsuit. Ro...

1.0
I didn't like
  • Disregard of customer
  • Incorrect parts
  • Lack of repair knowledge
#1141903
Reply to reviews

Contact Sears Home Services

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
Phone:
(800) 424-2047
More
Sears used to stand behind their appliances and behind their Protection Agreements that are supposed to cover repairs after the initial warranty period. I have several Sears appliances -- some fairly new, some rather old -- all have been under protection agreements...
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Anonymous
Anonymous

Hear is a local phone number for you.Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services.I would also contact your local news media and the bbb.Ro...

1.5
I didn't like
  • Cannot call to schedule repairs when the appliance breaks down
  • Each appointment takes at least a full week
  • First appointment almost never fixes the problem
#1153616
Reply to reviews