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Please continue to post your complaints online. I am currently working to start a class action suit against sears on your behalf. I am a ex service tech that has spoken with a lawyer Interested in pursuing this. There have been many complaints about the home warranty...
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Anonymous
Latonya Jackson

I want in on the lawsuit please

Anonymous
Anonymous

I am interested in joining the suit. stazzz@yahoo.com. Kenmore Elite fridge. 1.5 years here to. Parts are here but tech cancelled for second time. After reading other complain...

1.0
#1002852
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Sears Home Services - Horrible Kitchen Remodel
Never use sears for any remodel/Home Improvement. We had the laminated kitchen remodel done for close to 12,000.00. The lifetime warranty is for materials only not the labor to fix. Within a year the glue had failed and now they want 100 just to assess what will take...
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1.0
I didn't like
  • Warranty
  • Kitchen remodel
  • Price
#1207972
Sears Home Services - Cabinet Refacing
Sears Home Services - Cabinet Refacing
Sears Home Services - Cabinet Refacing
Sears Home Services - Cabinet Refacing
1.Keith M. emailed me July 24th stating he had "... instructed Ron S. to go over something he hoped I would like"... in lieu of cancelling the project after I felt uneasy in how process was being handled from the beginning: •I again attempted to cancel the contract...
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1.7
#1257255
Sears Home Services - No concept of customer service
The only customer service concept their agents have learned is to listen, and then apologize for the inconveniences. I'm not prejudice in any way, however, due to the foreign accents I consistently encounter when calling their home service warranty division, I do not...
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1.3
I didn't like
  • Inflexibility of customer service and their supervisor
#1278392
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
I purchased a Kenmore Elite French door refrigerator 3 years ago. It stopped working Thanksgiving 2017. 10 plus weeks and six service calls later it still doesn’t work. Our corporate liaison, Sarah (only called me after a BBB complaint) now says Sears has spent a lot...
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Anonymous
Anonymous

Contact your local news media to do a story it will get you fast results. Rochester NY

1.6
I didn't like
  • Can not fix it so replace the darn thing now
#1182036
I have having a huge ongoing problem with Sears Home Services and their warranty coverage. About 4 years ago my husband and I purchased a Kenmore Dishwasher from Sears at the Rivertown Mall location. Not even a full year in after our purchase the motor and control...
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#1279799
We were so excited to have our home updated with vinyl siding. However, what we were told would be a 3 week job, became an over 5 month job and still going. Issues: - 1 worker for a 3 story house. - Worker came to our home maybe 4 days a week if we were lucky. - Normal...
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Anonymous
Dan

All this, and all you have done is "talk" to a representative ? That's a waste of air. This incident is far to complicated for a simple resolution. Since I can't read the cont...

#1275139
I have had the Sears Home Warranty services for 2 and half years. I called to use the service because my fridge stopped working. I called on a Monday and they assigned Sears Home Services to come to fix the fridge. Sears Home Services was magically available the next...
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1.0
#1278630
We purchased a sears home warranty in May 2017. In August 2017, we noticed that the dishes were not cleaned properly. We called the Sears Home Warranty and they gave us their service provider number of Best Appliances. A repairman came out and deemed that the...
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h.kitchener
h.kitchener

Here's a good tip: whenever going on vacation for more than a couple of days always turn off your water supply at the main and also your water heater---gas or electric. When y...

#1278411
My 3 year old Kenmore Refrigerator was falling apart Cracked shelves, broken bins, faulty ice dispenser.... When the ice maker started sending out shards of plastic I finally called to get everything repaired. They baited me into buying a home warranty. I told them we...
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h.kitchener
h.kitchener

Read the warranty contract that was furnished to you and see what it says regarding tranfers to a new location. That should have been the first thing you looked at when you go...

Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

1.1
I didn't like
  • Customer service
  • Run a round i was given
  • Poor communication
#1276061