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On June 18th I had an appointment to have my fridge repaired. I was called at 12:05 noon and told that the Person that was assigned to the job did not have the tools to do the repairs. I took that as an insult. How can a multi million dollar company not have tools for...
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I didn't like
  • Organization
  • Customer service was horrendous
  • If i could give zero stars i would never again
#1283992
We'd like to get in on a lawsuit. We have a washer for over 2 years since day one we have been calling Sears to look at the washer as no water fills the tub. The last repairman stated that all we are supposed to get is 3 in of water. We purchase this machine 4 a large...
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#1283635
Sears service plans are a scam. Sears never correctly fixes problems. They just send refurbished parts that don't work. They do this until the service contract expires to cheat customers. Sears is a scam. I have had 3 ice makers break in the last year and Sears still...
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1.0
I didn't like
  • Being scammed
  • Bad product
  • Long waits for service
#1283615
I bought a Kenmore Elite grab-and-go refrigerator in October of 2015 the beginning of June of 2018 it stopped working luckily I paid for a master protection plan or so I thought.... after reluctantly waiting 70 hours I finally restocked my fridge after the repair was...
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Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

#1283169
Suppose to get annual servicing of central air systems. The schedulers are now only offering an 8 - 5 window and will not even let the technician who has been coming for the annual service for 4 years even know about the appointment. Unheard of to make someone wait...
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#1282679
Sears Home Services - What a joke
Sears Home Services - What a joke
Sears Home Services - What a joke
Our refrigerator has a master agreement protection plan. It has now been broken for 7 weeks and sears has been here four times ordering parts. Friday was their latest visit. They placed all three parts that I had waited for for 21 days in the machine. It still never...
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#1281887
After initial recieving replacements compressor, both of them were the wrong part, because of failure to correct the proper part. On june 12 repairman said that it was the incorrect part and that it would take additional 10 days for the part. After expressing my...
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#1281508
I have having a huge ongoing problem with Sears Home Services and their warranty coverage. About 4 years ago my husband and I purchased a Kenmore Dishwasher from Sears at the Rivertown Mall location. Not even a full year in after our purchase the motor and control...
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#1279799
I have had problems right from the start with the samsung refrigerator-the same issues water build up food rotting- each time parts connected with the issue were replaced this may I had the repair service at my house four times its not fixed but according to sears I...
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#1279167
Had sears warranty and they came in before the end of renewal for refrid and ac that stopped working... they completed refrid job after renewal date but said I was denied repair for ac job because I did not renew... I called them many times being on hold for hrs And...
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1.1
#1279156