They sent a Technician who misdiagnosed the issue. I respectfully asked Sears to send the same or another technician because the issue had not been. Since it was the same day of the initial service I was well with the 90 day service warranty. After numerous promises...Read more
I initially set up an appointment with Sears Home Services through their recommended website. I was pleased to see a convenient date/time for the repair and booked it. Everything seemed fine until I got an email saying the appointment would be 2 weeks later than...Read more
Had them scheduled to come replace an obviously broken stove heating element (visibly cracked). Gave them model serial and make. They said they would come with the part and replace it in a week. Guy showed up, said we needed a new heating element and charged us $94 and...Read more
Called and called for repair ,never came and when they did they charged more than they should just to loo evaluate to problem, they never came back with the part , fraud. After calling the company they refuse to stop charging my credit card , calling american express ,...Read more
I didn't like
- Worst possible service
- Customer service - no ability to talk to anyone with authority
- Service for repair-
GE microwave / Oven combination can't fix and making me JUMP threw HOOPS - You all made me wait 3 months Treated me like yesterday’s garbage-- You all think that the way to treat someone- YOU all dropped the ball and your make me pay forcing me to pay 500 dollars for...Read more
We bought the recliner from Sears. Sept 2016, nearly 700, 681.00 The first chair was delivered, beige, rather than dark brown, which we picked out. In Dec. 2016 the arms began to pull apart at the seams. Finally the repair person came in March to fix and replace both...Read more
- Run around after run around
- Still no repair
I didn't like
- Promised and repair person here
- Then no appointment for the repair
I was told I was told to would get a new washer and stove! It was supposed to be ordered and never was; so called back and it was supposed be ordered again and I was told they wanted to offer a credit for the washer. I’m still waiting on a supervisor to call it’s been...Read more
Sears Home Services - Unbelievable
How can a 10.00 part and 20 minutes of labor cost $400.00?
Sears Home Services - Freezer repair
How can a 10.00 part and 20 minutes of labor cost 400.00?
Set up a repair request on my kennmore elite Friday that sealed system went out. They sent someone out to fix but they made a service ticket for someone else unit so would not fix it. Service tech talked to support about this issue while at my house. I called Sears and...Read more
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