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Tech came out for refrigerator service call with an $89 diagnostic fee. His diagnosis was that the refrigerator needed a new compressor which would cost $720 but the frig costs $899 new so this didn't make sense. We declined the repair at which point he said that we...
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#1195688
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Dishwasher failed in September 2017. Sears/contractor has been to house 5 times 7 different repair people. Ordered parts each time. Had to wait weeks for each repairman to come out. Now they say dishwasher needs replaced. The replacement is in review. Also destroyed...
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1.0
#1195615
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my sears lg frig i bought from sears just over a year ago has always given me a problem from ice maker not working y to my last call of freezer not working and all my food ruined. approx $300 worth of money out of my pocket. It took for ever to get the repaimen...
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1.0
#1195421
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Charged a bunch to not fix the problem. Technician rude and actually hung up on me. Technician lied that I cancelled follow-up appointment when in fact he didn't show up and called me after the time window. Technician said he could not fix the problem. Support staff...
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Anonymous
Anonymous

That’s how they run it contact the bbb and local news media. Rochester NY

1.2
I didn't like
  • Lack of customer service
  • Feeling ripped off
  • Poor customer service
#1194694
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I have had the sears warranty for 6 months and had to use them for a hot water heater I called a day ago , and they said some one would be here I took off work and no one came. I have more damage to my home by waiting on sears to get someone out to my home. It took 4...
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1.1
#1194601
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If you have Sears repair your appliance, chances are that the technician will push you to buy a 'Sears Home Warranty' to cover your appliances and provide you peace of mind. In fact, he'll even discount his service by 50% that very day if you buy one. And who doesn't...
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Anonymous
Anonymous

Hear is a list of local management of Sears home service phone numbers. Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 7...

Anonymous
Anonymous

Well said they are sending out dish network to service appliances. The service is pathetic get your money back for your warranties before they are bankrupt. Rochester NY

#1191479
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I am so dissatisfied with the horrible job they did. I could of done better doing it myself. I can't use one drawer of my vanity because they had to staple gun only the droor front to the cabinet because my plumbing and drain was in the way .....so drawer would not...
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1.0
#1190986
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Please contact your local news media about sears. Calling there customer service and waiting will get you nowhere. Most local news stations have a segment on consumer fraud. It has been getting many sears customers fast results and will hopefully warn consumers about...
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#1190056
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Sears Home Services is the WORST ever home repair service. We were sucked into their service when we bought a Kenmore refrigerator. For $49.-/month, they will send out a repair person if there’s a problem. Then there is a $75.- service fee for each visit, unless the...
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Anonymous
Anonymous

Contact your local news media and the bbb. I just read a article that Sears is looking to unleash the hidden value in home services. I can’t wait to see what that is, god help...

1.3
I didn't like
  • Unhelpful
  • Frustrating
  • Scam
#1189059
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Contact Sears Home Services

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
Phone:
(800) 424-2047
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Sears Home Services - Warranty protection sucks outsourced to phillipeanes spoke

Had repair come out in November to fix broken microwave oven door. Warranty protection said it was back ordered had number to the phillipeanes where customer support spoke broken english. They waited me out and now says sol. Said would see about replacing oven also sol
#1188895
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