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No response from Sears Home Service

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Update by user May 25, 2021

Sears actually cancelled the repair order and stated that they would not be responsible for any repair.The part actually became available after 3 months and I received two of them. It is now up to me to try to install the part and see if that actually was the problem....

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Featured
ID
#2517081 Review #2517081 is a subjective opinion of poster.
Loss
$1400
Preferred solution
Full refund
Most helpful review

Class action lawsuit sears service home warranty

Please continue to post your complaints online. I am currently working to start a class action suit against sears on your behalf. I am a ex service tech that has spoken with a lawyer Interested in pursuing this. There have been many complaints about the home warranty...
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428 comments
#2193784

Charged for building permits that were never obtained.

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ID
#1002852 Review #1002852 is a subjective opinion of poster.
Reason of review
Other issue

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Verified Reviewer
New Reviewer

106********

I gave technician a good check at time of service. July 19 2022. Where is my check? I keep receiving bills for repair.

User's recommendation: Warning. Don't use their service.

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ID
#4000001 Review #4000001 is a subjective opinion of poster.
Preferred solution
I would like to know what the tech did with my check.

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New Reviewer

Incorrect charge

Original review updated by user Sep 22, 2022
I am receiving a statement of $155.95 for diagnosis/repair of my Frigidaire range hood. The tech was not able to diagnose or order parts he was randomly trying to order since he was not able to figure out what was wrong with the range hood. I spoke with a rep Kay and...
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ID
#3995475 Review #3995475 is a subjective opinion of poster.
Loss
$156
Preferred solution
Full refund

Sent wrong part for my washer

Sears Home Services - Sent wrong part for my washer
The part was over $50.00 more than from a local vendor. The box did arrive in two days. The box gad the correct part number on it, the part in the box wasnt the right part. For the price Sears charges I expected to get what I ordered.

User's recommendation: Buy Local, save money and frustration.

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ID
#3985417 Review #3985417 is a subjective opinion of poster.
Location
Clarksville, Tennessee

Trying to get a hold of Sears repair

Trying to get a hold of Sears repair, When I finally got to a person she told me that they were having issue with their computers and they couldnt help me and to call back. I have a repair appointment which got canceled five times and now they are coming and I dont...
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ID
#3974156 Review #3974156 is a subjective opinion of poster.
Location
Brentwood, New York

Technician didn't show Appt time 8-13

Appointment is Friday 9/16 10-2 to service our craftsman riding mowerThe first repairman came to fix it ( the front wheels would not turn left or right. He said they sent wrong part and he ordered the new part

User's recommendation: Customer service is non existent!

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ID
#3959588 Review #3959588 is a subjective opinion of poster.
Location
Germantown, Tennessee

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New Reviewer

Horrible Service!!

My refrigerator is not working since July 12 due to the compressor be out which is under warranty. Sears could not come till Aug.23rd...When they got here no parts to fix it of course!! I had to pay them $473 before they would order the parts! This is for service call and labor..labor to install the compressor they just ordered but had not installed!! So they would come back Sept. 9th today to install the compressor. I got a call yesterday that no tech. is available .Rescheduled till Oct.4th. Three months to get this fixed!! Sears is the very worst company I have ever dealt with!!!

User's recommendation: Just stay away!!!

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ID
#3935362 Review #3935362 is a subjective opinion of poster.
Location
Cullman, Alabama

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New Reviewer

Rating 1 star since there is no ZERO STAR

Terrible and Horrible Service, never engage Sears Home Service.. You will be trapped. Sears Promised to service my refrigerator on August 12th, since I didn't receive any updates from sears, I called customer service and ensured the technician will come on August 12th....
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ID
#3901645 Review #3901645 is a subjective opinion of poster.
Location
Yorktown, Virginia
Pros
  • Its horroble
  • No pros
Cons
  • Cannot be trusted
  • Horrible customer service and supervisors
  • Worst service ever
Preferred solution
Deliver product or service ordered
New Reviewer

Where is my new freezer door replacement, the first one did not seal correctly

My new Kenmore freezer, garage ready, frost free, the door does not seal tightly and there is a Lotta frost inside my new freezer

User's recommendation: If you have a faulty product you should not have to wait a month or two to get the part replaced.

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ID
#3878775 Review #3878775 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Freezer door does not close tightly
Preferred solution
I ordered over $500 worth of Omaha steaks and they are starting to get freezer burn

Unhappy camper!

Unhappy camper! Received several emails and text saying that my appointment was confirmed for my AC repair. Stayed at the house for six hours waiting for a technician. Finally got through to service on phone and was told that the contractor had not been assigned to the repair yet! Easy to see why Sears went out of business in the first place! Ive used them before and its a 50-50 shot at the service youre going to get! But if you are patient, in the long run it is totally worth it! As long as you can handle being seared!

User's recommendation: The warranty is a very good value for the monthly fee, you get what you pay for! In the end, it is worth the hassle! As long as you’re not in a hurry!

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ID
#3855792 Review #3855792 is a subjective opinion of poster.
Location
Chesterton, Indiana

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New Reviewer

Dishwasher Repair

Sears Home Services - Dishwasher Repair
I had an appointment for dishwasher repair today. The tech came and charged me 129.00, did nothing but told me that the hose to the dishwasher was connected to the cold water and not the hot. Told me he could not fix it for me and I had to call a plumber. He told me I...
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ID
#3839578 Review #3839578 is a subjective opinion of poster.
Location
Readington, New Jersey
Cons
  • Everything having to do with this company
  • Tech not able to repair
Loss
$126
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

You'll never hear someone's voice

Original review updated by user Jul 29, 2022
Still waiting to get a brand-new refrigerator repaired because it did not work properly, and multiple appointments have been automatically rescheduled even after receiving a day of confirmation that someone was going to repair the product. The multiple rescheduled...
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ID
#3806740 Review #3806740 is a subjective opinion of poster.
Location
Ukiah, California
New Reviewer

Why cancel my warranty

I called for repair Was told I am canceled I am on auto-pay Thinking twice whether I should keep this. This is annoying

User's recommendation: Check your bank to see they are deducting for your warranty.

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ID
#3801210 Review #3801210 is a subjective opinion of poster.
Location
Orlando, Florida
Cons
  • Long delays for repair appointments and very slow shipping
Loss
$250
Preferred solution
My warranty reinstated
New Reviewer

Five year warranty on 8200 riding mower ... no service!!

Bought a Sears 8200 riding lawn mower w/additional $720 five year warranty locally. Was not informed that repair/service provider was "not local". Making and getting an appointment can take several months. Warranty expires soon and 'so sad can't make an appointment...
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ID
#3800469 Review #3800469 is a subjective opinion of poster.
Location
Poncha Springs, Colorado
Pros
  • Repairman was courteous
Cons
  • Full explanation of warranty accessibilty
  • S e r v i c e or lack thereof
  • Dont stand behind warranty
Loss
$720
Preferred solution
Deliver product or service ordered

Balance due for services

was charged once by them, are now trying to charge me again. still havent made repairs and technician wasnt very knowledge in his report.

User's recommendation: don’t use Sears services.

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ID
#3793696 Review #3793696 is a subjective opinion of poster.
Location
Elkview, West Virginia
New Reviewer

Resolved: Poor customer service

Update by user Jul 21, 2022

Unfinished repair and no refund on uninstall part..

Original review posted by user Jul 21, 2022
Poor feed back on products, appointments, services and repair. You get the run around while trying to get work done and now completed. Im not happy with the services right now. Nor have I experience such lack of care or help. I really hope things get better. The product and services used to be really good.

User's recommendation: Find another company.

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Resolved
ID
#3782065 Review #3782065 is a subjective opinion of poster.
Pros
  • Tecchnicians
Cons
  • Sears was awful and incompetent
Loss
$410
Preferred solution
Full refund

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