Sears Home Services
Sears Home Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sears Home Services has a 1.3 star rating from 874 reviews; 6% would recommend and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Check recent Sears Home Services reviews before buying a protection plan or warranty.
- Expect scheduling delays and limited live support; plan alternatives for urgent repairs.
- Document orders and payments carefully to pursue refunds if needed.
Negative Feedback / Risk Areas
- Frequent no-shows and rescheduled appointments.
- Poor customer service and inability to reach a human; many Sears Home Services customer complaints mention automated agents.
- Billing disputes, delayed refunds, and high charges reported.
Positive Feedback
Technicians are sometimes described as knowledgeable, and some repairs have been completed successfully despite systemic issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sears Home Services has a 1.3 star rating from 874 reviews; 6% would recommend and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Check recent Sears Home Services reviews before buying a protection plan or warranty.
- Expect scheduling delays and limited live support; plan alternatives for urgent repairs.
- Document orders and payments carefully to pursue refunds if needed.
Negative Feedback / Risk Areas
- Frequent no-shows and rescheduled appointments.
- Poor customer service and inability to reach a human; many Sears Home Services customer complaints mention automated agents.
- Billing disputes, delayed refunds, and high charges reported.
Positive Feedback
Technicians are sometimes described as knowledgeable, and some repairs have been completed successfully despite systemic issues.
Media from reviews
Ashburn, Virginia
Complant
- - Repair was scheduled for Sunday but rescheduled today at 5:27 pm.
- - I am a Sears customer for 50 years with protection plan; order 000708****00428.
The repair was scheduled for Sunday; it was rescheduled for today at 5:27 PM. Today, the service was rescheduled for tomorrow at 3:55 PM.
I did not request the change. I wasted 2 days sitting around waiting on the service tech.
I have been a loyal Sears customer for 50 years, and I have all my appliances under a protection agreement.
Order number 000708****00428.
Preferred solution: Apology
User's recommendation: don't use sears home repair
Class action lawsuit sears service home warranty
- - Class action in progress in Rochester, NY.
- - Complaints include not covering items.
- - MPA is sold by Sears; the warranty is owned by Cross Country.
Please continue to post your complaints online. I am currently working to start a class action suit against sears on your behalf.
I am a ex service tech that has spoken with a lawyer Interested in pursuing this. There have been many complaints about the home warranty and master protection agreement. I have a list of complaints that include not covering items, bait and switch, long wait time, bad customer service, being overcharged, not covering replacements and other issues. The master protection agreement is sold by sears, the sears home warranty is owned by cross country.
I will be collecting as much information as possible and keep everybody informed. Rochester ny
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edgewood, Kentucky
No one shows for appointment San d AI agents can't help
- - Two fridge repairs were no-shows.
- - Live agent contacted 3 times; part replaced; door scratched; Samantha says scheduled, but texts say arrived.
2 Fridge repair appointment s were no shows. Talking with Ai did not solve problem.
"Samantha" says that appointment has been scheduled but no one shows. I have been able to speak to a live agent on 3 occasions but now that the 3 scheduled appointment has passed and the tech (who was great) did replace the part but scratched the door. I have talked to Samantha 3 times to get appointment scheduled for someone to come and look at it. She keeps telling me it is scheduled but the text I receive say that the tech has arrived when no one has shown up.
I want to speak to a live agent but Samantha keeps telling me that there are no live tents.
Poor business. I asked for a call back concerning these issues and we have sent emails to support @***.com but have not received anything in return.
User's recommendation: DO NOT USE SEARS HOME SERVICES!!!
Phoenix, Arizona
Unable to access a live person to get paperwork needed for insurance purposes.
- - Sears gave an estimate to repair a lightning-damaged refrigerator.
- - Insurance needs information that can't be obtained and a second estimate is planned.
I had a Sears home repair person come to my home to give me an estimate to repair my refrigerator that was damaged by a lightning strike on my property. I got the estimate and declined to get it fixed right away because I needed to submit the repair estimate to my insurance first.
My insurance is requesting more information in order to pay for the repair, and I'm unable to get it.
All the phone numbers lead to the same AI services, which are unable to provide me the information I need. I'll have to pay another company to come and give me another estimate and the information I need for my homeowners insurance.
- Bad customer service
Preferred solution: I need to speak to a live representative to get the information I need for my insurance to pay for the damage to my refrigerator.
User's recommendation: If you need to file a repair estimate to your homeowners insurance, don't use this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Upper Marlboro, Maryland
- - Fault 32-59 low pressure lockout occurred Aug 2025.
- - If coil is unavailable as of Jan 20, 2026, consider a new unit at reduced cost.
Heat pump serial no. 1621E16098
Product no. 25VNA424A0031050
Model no. 25VNA424A310
Purchased: June 16, 2021
To whom it may concern, that can help expedite our situation.
In August 2025, we received a system fault 32-59, low pressure lockout. We have a Sears Home Services contract (no. 132129**** 00080) to service our Carrier heat pump and air conditioning unit. The service technician did all his tests and confirmed the outside coil unit needed to be replaced. As of this date, January 20, 2026, we still have not received a replacement for our defective coil unit. The system fault was in the summer (2025); it is now the winter (2026). We have electric heat, which is adequate, but I'm hoping we can get our unit fixed before the heat of the summer arrives. If a replacement coil can't be obtained, would it be possible for us to get an entirely new unit, even if it is at a heavily reduced replacement cost.
Thank you.
Samuel Pughsley
10809 Kingsmere Court
Upper Marlboro, MD 20774
Cell: 301-318-****
- Simple things are fixed
- Texts and emails are good
- Customer service is horrible
- Are a nightmare
- No human contact usually artificial intelligence
Preferred solution: The defective unit replaced, or a new Heat Pump.
User's recommendation: Carrier may be a profitable company, but if you ever need replacement parts, replaced by Sears Home Services, beware.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Troy, New York
Will call the ATTY. General. They made 2 appointments and no show
Have missed 2 days of work now and have gotten nothing but a runaround from warranty, When I made the appointment for Friday the 6th they hadam to 5 pm . NO show NO call Then someone was \to be here no problem putting $ on me credit card .Made the appt.
for Monday and again no show . Called them today and can get no answers .
Do not want to give your company trouble or bad mouth it on the computer but want my drier fixed , Hae to go to a laundry mat to dry my clothes this am .. Would someone please call me at 518 522 ****
User's recommendation: Unless dryer fixed I will bad mouth Sears
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middletown, Maryland
Can't talk to a human customer service representative
- - Parts for washer repair arrived Feb 26, 2026.
- - Rescheduling before Mar 16 was blocked; only AI support available.
Scheduled 16 Mar 2026 washer repair - parts they ordered came to my home on 26 Feb 2026. I tried to reschedule my appointment (their site said appointments were available on 27 and 28 Feb) but their site would not let me reschedule before 16 March.
I tried to talk to a customer service representative (a human one) but could not talk to anyone other than an AI computer.
So I am frustrated given that appointments are available tomorrow but their system won't let me reschedule my 16 March appointment. Nonavailability of a human customer service representative is very poor customer service.
- Have provided good repair services
- Can not talk to a person if you want to change anything
- Own technicians complain they have the same problem
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use Sears Home Services if you want to talk to a human
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palm Desert, California
I used Sears to repair my oven. They charged $228.00 for a part they sent to me thru Amazon. The part on Amazon was less than $20. They also damaged my new hardwood floor in the process.
I can't reach any human to discuss this with. AI answers the phone and sends me to the website. There is nothing on their website that allows me to reach anyone who can remedy the matter.
- Fixed the oven
- Overcharged 200 for the part and they damaged floor
Preferred solution: Price reduction
User's recommendation: Don't use Sears Home Service.
They never show up during appointment time don't waste your time they don't even have a phone number to complain.
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Verified Reviewer |
Gulfport, Mississippi
OVER CHARGE
- - Ad showed $139 diagnostic; I paid $149 for 15 minutes and nothing fixed.
- - They didn't open the washer and quoted $855 for a $500 repair.
The ad says 139 for diagnostic and to troubleshoot the problem. Then they tacked on taxes, so I paid 149 dollars for a 15-minute visit where they do nothing but check what I already told them the issue was.
The ad states they waive the diagnostic if you get the repair done. They didn't even open the washer, then from doing nothing, they wanted 855 dollars to fix a 500 washer??? Highway robbery. So, I paid them almost 150 for absolutely nothing.
That is close to 600/hour. What a rip-off!!! Never use them unless you want to be ripped off. Oh, but they offered I go out and find the part and then they would give me back half of the diagnostic.
Should I install it myself and then still pay you??? I want my money back! I am a retired veteran and don't have money to throw away like this. I feel stolen from!!!
First customer 2.2.26 Biloxi.
NOW 2.5.26... Come to find out, since they did not do a thorough inspection of the washer, what they siad it was, is not what it is. I opened the back to find frayed unconnected wires.
So, they would have changed me 850 for NOT fixing my machine??? What a rip off.
- Came on time
- Price is unreasonable
Preferred solution: Full refund
User's recommendation: Do not use them- you will for sure over pay.
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Verified ReviewerRepairs just done did not fix problem
- - Months waiting and $1700 spent; repair didn't fix issue; can't reach anyone for a return visit; planning a credit-card dispute; next appt in 3 wks.
Months of waiting and 1,700 dollars later, and finally, a repair takes place, but we have the same issue. I tried to contact right away to get a tech to come back, but there was no person to reach or no one to discuss this with.
Other than AI, I am going to dispute this on my credit card; maybe that will get someone to talk to me. In the meantime, I had to schedule another appointment, but that's not for three weeks.
- You can talk to discuss any problems
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Verified Reviewer |
Morgan Hill, California
No show appointmemnt
ordered and paid $600 for parts - NO SHOW.
cannot reach a human at the company
keep punching buttons - only computer response
TERRIBLE SERVICE DO NOT USE THEM
- No shows without notice
Preferred solution: Full refund
User's recommendation: DO NOT USE THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wichita, Kansas
I gave a bad review for the following reasons
- - Poor Sears communication; Feb 10 promised 8-5 but no one came; Eric from Newton, KS repaired; payment demanded by Choice Warranty and Sears.
I feel the communication from Sears is very bad, especially one day on Feb 10, it stated Sears was coming from 8:00am to 5:00pm. and no one came that day.
I took off the afternoon thinking they would come.
If I compare using Sears 10 years ago versus now, things have gotten worse.
The repair man was very knowledgable, his name is Eric out of Newton kansas. He came in and did the repair and talked us through the process on the functionality of the part.
I also was disappointed in the payment process.
Choice Warrantly stated demanded payment and Sear also wanted payment. That process needs to be sured up.
Joe Patrick
Disgruted Customer
2/14/26
316-655-****
User's recommendation: No, I would not want them to go through my experience.
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Verified Reviewer |
Fort Worth, Texas
Price gouging
- - Overcharged service; the dryer wasn't warming.
- - No quote given; fuse required; $358.66.
- - Technician stayed under 30 minutes; not recommending Sears.
I feel the service was very overcharged. The dryer was not getting warm.
I was unable to get a quote beforehand. A fuse was required. The technician was at my home for not even 30 minutes at a cost of $358.66. That was just price gouging.
I called because they were Sears appliances. I wouldn't recommend them to anyone.
I felt taken advantage of. This was clearly taking advantage of the senior.
- Price gouging greed
Preferred solution: Price reduction
User's recommendation: look else where
Potomac, Maryland
Questionable service practice
- - The service call fee was $129.
- - The tech quoted $600–$700 and offered $500 on the side.
- - The reviewer felt ripped off and won't use the service again.
I scheduled a repair service for my kenmore dryer, knowing if i didnt except their proposal it would cost me the 129 for the service call. the technician quoted a repair that would cost between 6 and 7 hundred dollars to fix, I said no, he then proceeded to tell me he could do it for less on the side for 500 i again said no, paid the service call fee and moved on, just need to say was he possibly high balling the price so that he might get the job for himself, anyway felt ripped off, now 129 to the negative on buying a new dryer. Will never use that service again.
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Verified ReviewerLocate my order
I placed an order yesterday and I never received confirmation to my email and Im getting nowhere
I just want to speak with a human to find my order.
User's recommendation: *** no
Little Elm, Texas
Resolved: Billing issue
I've been billed for a service call that I paid in full to the Sears service tech on 12/10.
$128.82
And I am pissed.
Steve Simmons
About
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Sears Home Services is a household service company which provides a wide range of services and operates 24/7 online support. The services of the company are presented by such categories as Repair, Maintenance and Tune-Ups, Installation and Assembly, Cleaning as well as Home Improvement. Sears Home Services deals with electronics, appliances, fitness equipment, as well as heating, cooling and ventilation devices. The cleaning services of Sears Home Services include Air Duct, Carpet, Dryer Vent, Indoor Air-Quality, Upholstery and Mattress, etc. Among Home Improvement options, there are Door Replacement, Flooring Installation, Garage Doors, Heating and Cooling Systems, Kitchen Remodeling, and Roofing Installation, etc.
Sears Home Services is ranked 97 out of 542 in Household Services category
USA
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I have been waiting for a refund on the refrigerator repair Sears was never able to complete, but changed the amount very quickly. $1293.
I have been calling and calling, recording every conversation, crying on a phone, but nothing is happening.
Initially, I just wanted my money back, but now I am so *** , I would love to take them to court for the sleepless nights, stress, time I spent on the phone and so on. They used to be a decent company with good appliances, not anymore
I agree with your assessment.
we have been on the merry go round sinc november with no resolution to the replacement of our dryer
They didn’t have anyone to complete the work so I had to hire someone and then kept stalling on paying claim. I finally gave up tried to cancel they kept telling me someone would call me back, never did.
Never paid claim.
I gave up stopped payment on warranty. Then they sent me a collection letter and said I was in breach of contract.
It’s time to change the bankruptcy laws! And of course no attorneys will help with that either!
Sears just keeps stealing money & no one will stop them!!! scootersjewel @***.com
Worst! They came, did the minimal, left.
They did not realize ahead of time that two of our appliances are gas. Another service person was to come out specifially to do that but did not let us know ahead of time when they were coming -- Got a call 2 hours before he said he'd be there and we were out of town so had to cancel.
No further word or way to contact to reschedule. Waste of money!!
Charged for building permits that were never obtained.
Signed up online for a technician to check out my water heater. Before signing up for an appointment, the site specifically stated that the evaluation to determine the cause of the problem was free.
I would be charged a diagnostic fee of $99 which would be waived if I agreed to have the work done by the technician. Turns out the only problem was is that the pilot light went out. The technician re-lit the pilot light and then told me he was going to charge me $100. When he gave me a total, it was for $100 plus $99 with no explanation of each amount.
Just handwritten figures totaling $199. I questioned the $99 figure and he said that was the diagnostic fee. I told him I was told the fee would be waived if I had the work done. He told me that the diagnostic fee was ALWAYS included in the total amount due.
After questioning Sears about this, they sent me a phonied up service bill with my signature attached that I agreed to the bill off $199 which was after they waived the $99 fee. TOTAL FRAUD.
I am a victim and tired of the lies I've been told by Sears home warranty, Cinch! Today was the straw that broke the camels back!
I can write about more later, I just found this site but am now exhausted in being talked down to by a Sears Home Warranty, so called, supervisor!
I definately want in the class action suit! I was going to contact a lawyer and find out how to start one, or just sue them for all my money I was just literally giving them, but then found this site.
This is great to hear.
I'm in the same boat. In 2018 I lost one for the same reason so not knowing there was an issue I bought another rather than repairing based on cost.
Well the one I bought in 2018 just went for the same reason and they are saying the compressor was only covered for 1 year rather than the 5 or 10 I had been told by the service desk. I'm just at a loss.
In the middle of the IDA issues I have no furnace or water heater so my patience is gone. How do I sign up.
Hi! Looks like I was screwed also!
Bought a new refrigerator July 2019 stopped working a week ago. I also purchased a maintenance agreement same time for 3 years for $499 starting calling last week right away as I had a full fridge full of food, medication and two kids and pets. Not to mention it’s 90 degrees out. Starting calling the numbers on the booklet and receipt and of course promised to come right away and they made me wait 5 days and no one showed!!
They give you the run around with phone numbers and appointments even text me the appointment with an order number which is useless. They say there’s a link and nothing! This is terrible! Someone needs to get to the bottom of this scam.
I had another service person come out and said he’s hearing this same scenario a lot! My compressor is bad I’m out close to $3000 I have to buy a new refrigerator for $2100 and lost all that food. Paying for lunches for my son at camp etc this is terrible!!
Is there something we can do!! Stephanie kleenkuts1@***.net someone please help!!
My advice to all of the complaints is to write to the state attorney generals of the states you live in and the offices of Sears. (I had to complain in 3 states) I did that 3 years ago and got results.
It took time but I got my money back, all but the shipping.
It was well worth my time and effort. I wasn't going to wait for anyone else..
I have contacted the attorney general, over 100 lawyers, federal trade commission & anybody else who would listen with absolutely no results. I’ve tried to hire lawyers to help change the chapter 11 laws that sears is hiding behind with no one taking the case.
They lied to me about how an hvac works! (Like I can’t google it) $20,000 & the inside of my house is 81*. They use flex hose made for ceiling vents but installed in the middle of floor in the middle of the rooms. These are extremely dangerous.
Anyone over 5lbs could lose a foot but still no one will help. I will join hands with anyone who can find legal counsel that’s not scared of the chapter 11!
Contact me at scootetsjewel @ yahoo. Com
Still trying to find one that’s active
What's going on with the class action suit?
We bought furniture from Sears and purchased what they called a Gold Star warranty. We received a broken recliner and all of a sudden Sears closed shop and no one knows wtf this warranty even is.
Can’t get a refund. Cost $100 and when I refused to finish paying off the chair and told them to come get it they turned me over to collections.
Same here!!
Please let us posted
I have a Protection agreement for side by side Kenmore have dates- details 6 service calls asked for a replacement and was sent to a line in the Philippines?. Still not working right! Very interested in pursuing liable.