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I bought a brand-new refrigerator that lasted six months at almost $3000. After a month it stopped working. After being without a refrigerator for over a month because they could not locate parts for it, it was replaced. After 2 years and 1 day exactlly the new 1...
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Anonymous
Anonymous

QUOTE : "extream (sic. extreme) action. Huh ? Rambo ? Arnold ? I'll be back ? What ? You're just making terrorist threats without backing up or explaining your plan. Hope the ...

1.0
#1331960
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I had a total home warranty for over two years. Never once did they fix anything. The first two or three times I called for service, I waited days for someone to show up. I was told they did not have a tech to send out! Well, you can't go without water or heat/air for...
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#1331931
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Hello, I have a SEARS home warranty policy and I have run into a wall with them. My dishwasher stopped working and I contacted them to come and fix it. I pay my premiums of $49.00 every month for coverage of my appliances and $75.00 for the deductible when the tech...
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1.0
I didn't like
  • To be taken advantage of
#1331569
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Oh boy. The whole shebang of Kenmore Elite appliances installed in our new house....nothing but issues. Customer service is surly on the phone. The different departments only refer or transfer you to different phone numbers and you have to repeat the problems several...
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#1331138
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Forget that Sears isn't honoring its written warranty on my refrigerator. Forget that I had to speak to someone in India (or Pakistan, I'm not sure where except not in the US) and wait 1-1/2 weeks to pay someone $89 just to tell me how much it was going to cost to...
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#1330771
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Please do not ever use Sears Home Services. We have a rental property and thought this warranty would be useful for home repairs and they have been a nightmare. The first hint was that it took forever to receive our contract. So now the nightmare begins - our...
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#1329797
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My refrigerator is not working for a few weeks. When Sears sent someone down it seemed to work on the moment, even though I showed the guy that what should have been ice cubes was now one solid piece of ice. He said everything is fine and left. By that evening the...
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1.2
#1329327
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I have been waiting for over 5 weeks for a roof installation with facia board and skylight replacement. There were several last minute cancellations. When they finally did arrive they told me they had ordered the wrong skylights. It has now been FIVE weeks and still...
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#1329305
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Sad July 10, 2018 Ellis APPLIANCE CAME TO MY HOUSE TO SERVICE MY WASHER AND DRYER AUGUST 10, 2018 REFRIGERATOR NEEDS A SEAL SYSTEM - CLAIM DENIED WASHER AND DRYER NEEDED SECOND OPINION - SEARS HOME SERVICE SENT ELLIS APPLIANCE TO MY HOUSE TWICE - USED THE SAME PERSON...
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#1329245
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Contact Sears Home Services

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
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Called told them Refrigerator wasn’t keeping things cold sent out first person said yup it isn’t cold can’t do anything called again this is 6 days later they said next appointment available is 10 days from now then guy shows up runs diagnostics test said faulty sensor...
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1.6
I didn't like
  • Talking to customer servixce people that could not speak english
  • Inability to escalate issue to higher level
#1328725
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