Colorado Springs, Colorado
1 comment
Not resolved
1.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Warranty
Website

Sears verbally promised to use AGITATION to loosen dirt and deposits in my ducts, but did not and did such a poor job with my duct cleaning that they were out of my home in 35 minutes.They wanted to come back, but I declined since they then said that they have no ability to use agitation to clean my ducts.

I've gone back and forth with their representative, Rhonda Harris, for a refund, but to no avail. So much for customer satisfaction! Her letter to me even specified, "If the issues or problems persist, then there is a possible partial ir full refund.". Sears has done nothing but to hope that I relent.

Poor, poor service and poorer customer service. Save your money for a reputable company, but don't give it to Sears!!

Horrible, horrible experience!

Reason of review: Bad quality.

Had an Experience with Sears Home Services?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
big j
Philadelphia, Pennsylvania, United States #1048100

sound like sears we have your money So ***-OFF

You May Also Like

Sears Home Services Customer Care Review from Raleigh, North Carolina Sears Home Services "I would not recommend this appliance repair to anyone. We have now had 4 service calls scheduled and they have yet to show up during any of the 9 hour..." Read more Sears Home Services - Review about Carpet Cleaning from Albany, New York Sears Home Services "I'm in Albany NY. 1$t my quote did not include the $20 travel charge. They used a machine similiar to a rental, refilling it repeatedly from my sink. The worst carpet cleaning service..." Read more Sears Home Services - Sears air duct cleaning Sears Home Services "I used sears air duct cleaning.I wil let photos describe their sevice.photos taken day after service.First crew started work while I wos in basement with their leadtech.When we came upsteirs..." Read more Sears Home Services - Review in Household Services category from Leesville, Louisiana Sears Home Services "Sears kenmore elite refrigerator and their crappy extended warrenty . This is an almost three year old unit. I had some trouble with the ice maker freezing up and..." Read more A Brighter Tomorrow - Yelp Sucks A Brighter Tomorrow "I sent in a negative review about Yelp not being available to customers but being available 24-Hours a day to people who spend money on advertising money. The sales agents..." Read more Lazboy - Poor quality Lazboy "We purchased to recliners which cost us close to $4000. One of the chair arms has raw material showing, one leg is crooked and after only 2 weeks of very..." Read more Jerrys Service Center - Jerry's service (*** job) center Jerrys Service Center "Do not trust this man he talks a big talk and makes promises he can't keep. I was t boned in a crewcab truck by an uninsured driver. I took..." Read more Saia will damage your shipments, then lie through their teeth Saia "I ordered a bunk bed for my children recently, and the seller chose to ship with Saia. I'd never dealt with them before, but after this instance I can say..." Read more