Sears Home Services - Review about Sears Air Duct Cleaning Services from Colorado Springs, Colorado
Sears verbally promised to use AGITATION to loosen dirt and deposits in my ducts, but did not and did such a poor job with my duct cleaning that they were out of my home in 35 minutes.They wanted to come back, but I declined since they then said that they have no ability to use agitation to clean my ducts.
I've gone back and forth with their representative, Rhonda Harris, for a refund, but to no avail. So much for customer satisfaction! Her letter to me even specified, "If the issues or problems persist, then there is a possible partial ir full refund.". Sears has done nothing but to hope that I relent.
Poor, poor service and poorer customer service. Save your money for a reputable company, but don't give it to Sears!!
Horrible, horrible experience!
Reason of review: Bad quality.