Not resolved

Sears verbally promised to use AGITATION to loosen dirt and deposits in my ducts, but did not and did such a poor job with my duct cleaning that they were out of my home in 35 minutes.They wanted to come back, but I declined since they then said that they have no ability to use agitation to clean my ducts.

I've gone back and forth with their representative, Rhonda Harris, for a refund, but to no avail. So much for customer satisfaction! Her letter to me even specified, "If the issues or problems persist, then there is a possible partial ir full refund.". Sears has done nothing but to hope that I relent.

Poor, poor service and poorer customer service. Save your money for a reputable company, but don't give it to Sears!!

Horrible, horrible experience!

Review about: Sears Air Duct Cleaning Services.

Review #680915 is a subjective opinion of a user.

1.4
Diversity of Products or Services
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Website
Discounts and Special Offers
Warranty
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Sears Home Services?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
big j
Philadelphia, Pennsylvania, United States #1048100
sound like sears we have your money So ***-OFF

You May Also Like

"I used sears air duct cleaning.I wil let photos describe their sevice.photos taken day after service.First crew started work while I wos in basement with their leadtech.When we came upsteirs..." Read more
"I'm in Albany NY. 1$t my quote did not include the $20 travel charge. They used a machine similiar to a rental, refilling it repeatedly from my sink. The worst carpet cleaning service..." Read more
"We purchased a washer/dryer combo from Sears in August. We started noticing clothes were not clean, residue from pods left on them and the dryer was shutting off before clothes..." Read more
"Wow, you certainly have given consumer education about the Sears / A&E repair business I only wish this was read before doing business with this company. The customer service..." Read more
"Stance Autoworks is the WORST BUSINESS I have ever dealt with. I got into a car accident in Spring, TX. Call the police, 7 Deuces Towing ( Jason Caus) shows..." Read more
"Don't waste your money ! I ordered a jacket and had to return it due to a fault. I received a replacement but this was about 4 sizes too big,..." Read more
"Garnier is a disgusting company that I would never recommend. After over a year of not dying my hair, I decided to add a blue tint to my black hair...." Read more
"AutoTopsDirect Mazda miata convertible top is Junk Miata replacement tops are a FIRE HAZARD. Refused warranty service for faulty rear defroster solder. Smoke, melted vinyl and shattered window. Lloyd (their..." Read more