Albany, New York
Not resolved

I'm in Albany NY.

1$t my quote did not include the $20 travel charge.

They used a machine similiar to a rental, refilling it repeatedly from my sink.

The worst carpet cleaning service ever- I should have used mine and saved some $$.

They don't scrub stains or rake up heavy traffic areas. They oversoaked my carpet and sprayed something on it that left white blotches all over.

I paid for deodorizer and protectant which was never used. My carpet stinks!

After they left I was forced to pull mine from basement to suck out the h20 left behind, and scrub out some of the stains.

I took photos and complained but got nowhere. They offer satisfaction guaranteed but it's all hype- you don't get a refund and they don't jump to correct any issues. All you get are excuses and denial.

I should have stayed with Stanley Steamer: who does a PROFESSIONAL job with commercial steamer, PLUS they scrub and rake... for $40 less!!!

Sears is a RIPOFF!

(Note) I had extremely important guests coming up from Texas and needed this done right- beforehand. This shoddy job damaged the presentation of my household affecting their 1st impression- which will never be altered!

Review about: Carpet Cleaning.

Review #614846 is a subjective opinion of a user.

Product or Service Quality
Diversity of Products or Services
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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GOOD- They never should've gone into business in the 1st place- Not with businesses like Stanley Steamer out there Who DO know their job, and do it right!
Umm that's why they are going out of business...
This issue is STILL unresolved- they never made any attempt to remedy.
NEVER AGAIN ... Carpet looks like ***.
Stanley Steamer here we come!

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