Albany, New York
3 comments
Not resolved

I'm in Albany NY.

1$t my quote did not include the $20 travel charge.

They used a machine similiar to a rental, refilling it repeatedly from my sink.

The worst carpet cleaning service ever- I should have used mine and saved some $$.

They don't scrub stains or rake up heavy traffic areas. They oversoaked my carpet and sprayed something on it that left white blotches all over.

I paid for deodorizer and protectant which was never used. My carpet stinks!

After they left I was forced to pull mine from basement to suck out the h20 left behind, and scrub out some of the stains.

I took photos and complained but got nowhere. They offer satisfaction guaranteed but it's all hype- you don't get a refund and they don't jump to correct any issues. All you get are excuses and denial.

I should have stayed with Stanley Steamer: who does a PROFESSIONAL job with commercial steamer, PLUS they scrub and rake... for $40 less!!!

Sears is a RIPOFF!

(Note) I had extremely important guests coming up from Texas and needed this done right- beforehand. This shoddy job damaged the presentation of my household affecting their 1st impression- which will never be altered!

Review about: Carpet Cleaning.

Review #614846 is a subjective opinion of a user.

2.3
Diversity of Products or Services
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Reason of Review / Monetary Loss Bad quality / Not specified
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Anonymous
#1026852
GOOD- They never should've gone into business in the 1st place- Not with businesses like Stanley Steamer out there Who DO know their job, and do it right!
tangow616
#1026541
Umm that's why they are going out of business...
cwright
#977465
This issue is STILL unresolved- they never made any attempt to remedy.
NEVER AGAIN ... Carpet looks like ***.
Stanley Steamer here we come!

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