State: Pennsylvania City: Philadelphia Clear all filters (9 of 1548 reviews match)
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Totally disappointed with the subcontractor SEARS sent to my home to repair my refrigerator. When I paid for my warranty, I expected the same type of quality service I was guaranteed by the sales rep. The repair window was between 8 am-12 noon. The repairman arrives at...
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2.1
I didn't like
  • Scheduling
  • Careless attitude from staff
  • Customer service
#889588
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Sears Home Service repair stinks. On December 2, 2015 I called Sears Home Service to have my refrigerated repaired. The appointment was scheduled for December 4, 2015. They rescheduled my appointment without consulting me. I was later rescheduled for December 7th,...
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1.0
#778854
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OUR COMPRESSOR DIED ON OUR AMANA BOTTOM FREEZER REFRIGERATOR PURCHASED AT SEARS WITH A SEARS EXTENDED WARRANTY TUES THE 20TH REPAIR MAN SHOWED UP ON THE 21ST ORDERED THE PART. PART WAS OVERNIGHTED AND RECEIVED 5/22 AT THAT POINT WE CALLED AS DIRECTED TO LET THEM KNOW...
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Anonymous
Anonymous

Bought 4 appliances from Sears. Dryer broke and I had purchased an extended 5yr warranty on all 4 appliances. We have now had to wait over 3 months for a technician to come ou...

Anonymous
Very upset long time customer

I've been waiting for 20 days now with the same problem. I can't see calling them again unless it is under warranty.

#488967
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They called via voice mail on Mon. to say they would be at my house on Tues - by 3 PM Tues I started calling them (3 times) and was repeatedly told they would arrive before 5 PM I had to take the day off from work - and long story short Sears Appliance Repair called...
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SearsCares
SearsCares

Anonymous436778, My name is Liz and I am a member of the Sears Cares Escalation Team. I came across your post and wanted to express our apologies for the difficulties you hav...

#436778
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Our Washer broke. We Called Sears. The repair man came once, charged for service call - $79.00, 2 days later, the exact same problem returned. The 2nd time, the repair man never showed up for the appointment. The third time, the repair man came and stormed out when...
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#389512
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I've read countless problems with Sears and their repair department, so I shouldn't really be surprised that it happened to me. More than just venting, I'm wondering if there's anything I can do to solve this problem. In my house there is a standard oven/gas stove...
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Anonymous
Fred

We\'ve had a similar experience on 9/12/2012 and following. We have the Master Service Plan. Our fridge died and we weren\'t in the home for several days. Seafood rotted and m...

#345472
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Our washer broke. We have an AHS warranty which covers appliances so the repairs should be covered. They chose Sears to perform the repairs. They showed up and diagnosed the problem as a failed valve. I told then it was the circuit board, judging from the lights...
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SearsCares
SearsCares

To Dd2012, I do apologize for the unsatisfactory experience you have had surrounding the repair of your washer. I understand the frustration and inconvenience that this has...

Anonymous
Indeed

If you are having a problem raising your brood of children, then you should have thought of that beforehand. What? You expected to always have everything in your life never b...

#299445
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I had an scheduled repair appointment between the time s of 8 am - 12 pm and no one showed or even called ! It's now 2 hrs later and still nothing......... The company is Sears and they were suppose to be here to repair my washer. This is an Agency that caters to...
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#308235
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I have extended warranty on dishwasher, waited 18 days for and appointment, tech arrived without correct part, waited another 10 days, got a call day of, and they cannot make it...called to reschedule, was told that the soonest they could come out after the cancel is...
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syb123
syb123

I totally agree! I am having the same issues with them. It\'s now wonder they are losing money and having to close down some of their stores. No loss, I say!

#279690
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