State: Pennsylvania Clear all filters (46 of 1618 reviews match)
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*****NEVER PURCHASE THIS PLAN EVER ******* Such a scam..... I see now how they work it so they can take your money - but not actually come through on their side. I had a repairman come out to say our fridge was not repairable - wrote it on the claim form and...
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Anonymous
Anonymous

It is a big scam I have been warning for months about it. Call your local news station to do a story on sears. Also contact the bbb good luck and sorry for your loss. Rocheste...

1.0
I didn't like
  • Totally ripped me off- lied
#1127457
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I am a loyal Sears customer. I called to have my washer fixed and they told me it would be between 8 and 5 PM I chatted with a " Darrell" who said he could cut the window down to between 8 am and noon. I thanked him for his help and took the morning off telling my job...
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Anonymous
Anonymous

Actually most of the employees do work for Practically nothing. The company has not gave raises in about seven years. Most good techs have left and the company is going down t...

1.0
#1061490
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Bought a Kenmore Gas Range (model# 79074033312), which was part of a whole set of five appliances purchased, and oven doesn't heat. Scheduled a repair technician for 9-20-16 with a 10-2:00 window. Received a confirmation email regarding this appointment. 2:00 comes...
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I didn't like
  • Supervisor handling repair no show
#922381
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Totally disappointed with the subcontractor SEARS sent to my home to repair my refrigerator. When I paid for my warranty, I expected the same type of quality service I was guaranteed by the sales rep. The repair window was between 8 am-12 noon. The repairman arrives at...
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2.1
I didn't like
  • Careless attitude from staff
  • Scheduling
  • Customer service
#889588
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We purchased a dishwasher. Sears charges $160 for installation (to get 6% off on sales tax!), and $25 to haul away the old one. When the installer came and we asked why it looks crooked and what can he do about it. He said it is fine, sent a picture to his boss, who...
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2.1
I didn't like
  • Outside contractor for appliance installation
#855493
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SEARS APPLIANCE SERVICE IS A JOKE So they could not come on Mar 4th because the part did not arrive. So when the part came a 2p on Mar 4th and call immediately to arrange for some to come out that afternoon. No way. The next available appointment was Monday 3/7...I...
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#805753
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I had an appointment on January 5, 2015 and the repair person did not order a belt which was needed to repair the dishwasher. On the next appointment another repair personnoticed the unit needed more than a control unit. I am glad the company will pay for the belt,...
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3.1
I liked
  • Repairmen informed and friendly
  • Technicians
I didn't like
  • How long it takes
  • Delays
#788431
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Sears Home Service repair stinks. On December 2, 2015 I called Sears Home Service to have my refrigerated repaired. The appointment was scheduled for December 4, 2015. They rescheduled my appointment without consulting me. I was later rescheduled for December 7th,...
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1.0
#778854
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its very important that you read all of this because it will explain most of not all the problems inside and out of the franchise. first off i am a former employee of the Sharpsburgh franchise. The management there is none existent what you will find is a all out zoo...
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1.0
#727292
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Our frig started overheating in May, 2015. Sears offered warrantied repair--costing $411!--which we paid. It is October now -- we have required no fewer than 5 service visits because each repair failed. When the same problem occurred with the fridge, Sears refused...
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1.0
I didn't like
  • Dont stand behind warranty
  • Limited appointments
  • Refund process
#714537
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