I have not had hot water since before Christmas they finally said they would replace the hot water heater but has sent the wrong unit twice now they are suppose to send another but it needs to be sent over night when I made that request the rep told me only the authorization dept came make that decision. I asked to speak with that department and she refused .
My name is Karen Campbell 15 Bach Dr Newark De 19702 302540-7820. this is just unacceptable my next step is to go to social media and to write a letter to the executive office
Product or Service Mentioned: Sears Home Services Water Heater Repair.
Reason of review: Problem with delivery.