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I have not had hot water since before Christmas they finally said they would replace the hot water heater but has sent the wrong unit twice now they are suppose to send another but it needs to be sent over night when I made that request the rep told me only the authorization dept came make that decision. I asked to speak with that department and she refused .

My name is Karen Campbell 15 Bach Dr Newark De 19702 302540-7820. this is just unacceptable my next step is to go to social media and to write a letter to the executive office

Product or Service Mentioned: Sears Home Services Water Heater Repair.

Reason of review: Problem with delivery.

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I sent a certified letter to the corporate headquarters (3333 Beverly Road) and it cost me almost $25. They wouldn’t even sign for letter and pick it up for a week!

It didn’t help. 3 months without our fridge.

Clarke Howard said take to small claims court if nothing else has helped. Thought my story was unique until I found this sight.


Also contact your local news media. Consumers get fast results when they get involved. Rochester NY

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