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I bought an expensive riding mower from Sears in Bradenton, FL. When I needed my 1st service, I got stood up by a lawn mower repair guy named Jessy who failed to make the appointment.

He rescheduled for the next morning. Then, failed the 2nd appointment too, causing me to have to stay home from work and lose my pay for 2 days this week. I tried contacting the store manager, but it all goes to voicemail and no-one returns the calls. I tried calling Sears corporate and all the Service calls get routed to India.

Sears has lost a lifetime customer, I'll never walk into their store again. The guy 'Jessy' was so unprofessional I know now that Sears is a dead brand to hire such irresponsible people to repair mowers.

Review about: Sears Home Services Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

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Columbia, South Carolina, United States #1308669

You probably won't have to worry about Sears repairmen for too long. Sears is having some really big financial problems and may not be around for much longer.

I had a Sears mower a few years ago and vowed never again. Get rid of yours and buy a John Deere from a local dealer.

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