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I am a Sears Optical employee and I am appalled at the level or lack of customer service. I purchased a Kenmore Elite refrigerator and extended warranty less than 2 years ago. I woke up on 1/11/18 to the food in my freezer completely defrosted and a fridge that was...
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Anonymous
Anonymous

Here is a number for a local manager, his name is Tom Hoyser 716-570-1391 I would also contact him and see what he can do. Rochester NY

Anonymous
Anonymous

You are only at the beginning of a long nightmare, Do yourself and all Sears consumers a favor and contact your local news media. They will help you get fast results. Rocheste...

1.0
#1175651
Reply to reviews
I hate Sears. Starting from the customer service reps who read a script telling you to call the Protection Department from 8am-8pm to get emergency service...after 8pm (duh?!) to the incompetent technicians they send. I hate the air the service reps breathe out. I hate...
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Anonymous
Anonymous

I like your thinking. Please contact your local news media and have them do a story on sears. I would also take them to small claims court. Rochester NY

1.4
I didn't like
  • Repair program
  • Run around when trying to get timely service
  • Warranty not enforceable for emergency heating situations
#1166584
Reply to reviews
I recently bought not one but two Craftsman garage door openers from Sears. I paid an additional $300 for installation only to learn the day of installation that I'd be charged an additional $900!!! Trying to get a Sears representative to hear of my frustration was...
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1.0
#1076304
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Sears Home Services - Sears Service BEWARE!!!
Sears Home Services - Sears Service BEWARE!!!
The reason for this review is to warn other people before they have a similar experience. My experience with SEARS REPAIR was very aggravating and frustrating. I was having a problem with my Samsung refrigerator once again with it freezing up the fridge section and the...
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Anonymous
Ljm1979

Sorry for your ordeal. They said they will come out on my fridge this Thursday without a charge. After reading your review, I am documenting with them not to come if charging ...

1.0
I didn't like
  • Customer service
  • Lack of repair knowledge
  • Repair technicians
#983284
Reply to reviews
Best scam going, sears sells the warranty and then sells it to cross country. Cross country uses people that don't know how to repair anything. Then they do not cover anything. The price you pay for the warranty and the deductible works out to more than if you...
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1.0
#1012522
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It's important to begin my review by saying that I have been a homeowner for 21 years and have ALWAYS been loyal to my Sears/Craftsman products and services. Unfortunately, our relationship has ended. I'm moving on and I urge anyone else that reads this to move on to...
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h.kitchener
h.kitchener

Really, Sears doesn't really care if you or any other dissatisfied customer doesn't come back. They still have the Sears name and so far they are still in business. They do ha...

1.0
I didn't like
  • Get telephone reps that speak better english
  • Dismissive technician
  • Absolutely no desire to help customer
#941455
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Last Wednesday I went down to my NJ shore home and found my Kenmore refrigerator was making a horrendous noise. When I opened it, it was cooking the food, not chilling it. I called for service under my warranty. Sears could not schedule a repair until the next day....
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1.5
Point Pleasant, New Jersey
I didn't like
  • Run around
  • Computers down for days
  • Bad communication between dispatch and tech
#905800
Reply to reviews
000820641899897 order # The above appointment was scheduled for yesterday, September 26, 2016 between the hours of 8:00 a.m. to 5:00 p.m. I got an email that indicated that my appointment would be between 10:30 a.m. and 12:30 p.m. Then it was updated to between 2:30...
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1.8
I didn't like
  • No call
  • No show
  • Not honoring their arrival times and do not call
#926575
Reply to reviews
The first time I called, they came fast, identified the problem and ordered parts that took about a week to get here. I had scheduled the next repair visit. The next scheduled visit, they didn't show up for no reason. When I called, they said they just didnlt have...
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1.7
I didn't like
  • Incompetent service dispatchers and unreliable appointment times
#925978
Reply to reviews
I normally like Sears, but they do not stand by their word. I purchased a gas dryer and double checked if a propane conversion was included in the install. Two reps said it was. When install time came, they would not do it. They wanted me to pay over 250 for the...
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