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Awful horrible experience with this service!!!! Do not waste one penny on these people!!!!!! Our washing machine broke down back on August 20, 2018. I called the service number to book an appt for someone to come out and take a look at the machine, after being bounced...
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Anonymous
Dale Abshire

They never bothered to come out. I have damaged floors and to call another local service man.

Watchung, New Jersey
#1358115
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GE Stacked washer dryer. Technician came out on September 28th, he diagnosed the issue and ordered the part to be delivered directly to my home, informed me that the next available date was October 11th, first red flag. Fast forward to today October 10th, the part had...
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#1378510
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To say I'm having a bad experience with this *** service is an understatement!! I called because my Kenmore washer wouldn't extract the water from the clothes during the spin cycle. I told the tech the spin cycle seemed shorter than normal but what do i know. He came...
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1.0
I didn't like
  • Customer sevice
#1351433
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In a nut shell . Two Saturdays I invested of my time and many phone calls to the service number.The first Saturday was a no show and a phone call at 5:30 to reschedule. Not on the phone that I requested to be contacted with.My appointment was 1-5.I got the second...
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1.6
I liked
  • Technician
I didn't like
  • Service scheluling
  • Service provied
#1298016
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I am a Sears Optical employee and I am appalled at the level or lack of customer service. I purchased a Kenmore Elite refrigerator and extended warranty less than 2 years ago. I woke up on 1/11/18 to the food in my freezer completely defrosted and a fridge that was...
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Anonymous
Anonymous

Here is a number for a local manager, his name is Tom Hoyser 716-570-1391 I would also contact him and see what he can do. Rochester NY

Anonymous
Anonymous

You are only at the beginning of a long nightmare, Do yourself and all Sears consumers a favor and contact your local news media. They will help you get fast results. Rocheste...

1.0
#1175651
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I hate Sears. Starting from the customer service reps who read a script telling you to call the Protection Department from 8am-8pm to get emergency service...after 8pm (duh?!) to the incompetent technicians they send. I hate the air the service reps breathe out. I hate...
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Anonymous
Anonymous

I like your thinking. Please contact your local news media and have them do a story on sears. I would also take them to small claims court. Rochester NY

1.4
I didn't like
  • Run around when trying to get timely service
  • Warranty not enforceable for emergency heating situations
  • Repair program
#1166584
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Best scam going, sears sells the warranty and then sells it to cross country. Cross country uses people that don't know how to repair anything. Then they do not cover anything. The price you pay for the warranty and the deductible works out to more than if you...
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1.0
#1012522
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I recently bought not one but two Craftsman garage door openers from Sears. I paid an additional $300 for installation only to learn the day of installation that I'd be charged an additional $900!!! Trying to get a Sears representative to hear of my frustration was...
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1.0
#1076304
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Sears Home Services - Sears Service BEWARE!!!
Sears Home Services - Sears Service BEWARE!!!
The reason for this review is to warn other people before they have a similar experience. My experience with SEARS REPAIR was very aggravating and frustrating. I was having a problem with my Samsung refrigerator once again with it freezing up the fridge section and the...
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Anonymous
Ljm1979

Sorry for your ordeal. They said they will come out on my fridge this Thursday without a charge. After reading your review, I am documenting with them not to come if charging ...

1.0
I didn't like
  • Lack of repair knowledge
  • Repair technicians
  • Customer service
#983284
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It's important to begin my review by saying that I have been a homeowner for 21 years and have ALWAYS been loyal to my Sears/Craftsman products and services. Unfortunately, our relationship has ended. I'm moving on and I urge anyone else that reads this to move on to...
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h.kitchener
h.kitchener

Really, Sears doesn't really care if you or any other dissatisfied customer doesn't come back. They still have the Sears name and so far they are still in business. They do ha...

1.0
I didn't like
  • Dismissive technician
  • Absolutely no desire to help customer
  • Get telephone reps that speak better english
#941455
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