State: New Jersey Clear all filters (62 of 1676 reviews match)
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Heater started leaking on Saturday.. I called the home services because I was protected... wrong.. was told no one works on weekends.. made an appointment for this tuesday, but wanted it documented that the heater was leaking (nor repairable) and the tech coming on...
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1.3
I didn't like
  • Protection plan
#1408551
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I have had SHW since 2015 and used it once or twice until 2018. There were several repairs from February to July. After several service call for my Refrigerator SHW decided to replace the refrigerator or refund me $943.83. I chose the money to replace it with the one I...
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2.0
#1389265
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Awful horrible experience with this service!!!! Do not waste one penny on these people!!!!!! Our washing machine broke down back on August 20, 2018. I called the service number to book an appt for someone to come out and take a look at the machine, after being bounced...
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Anonymous
Dale Abshire

They never bothered to come out. I have damaged floors and to call another local service man.

Watchung, New Jersey
#1358115
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I was supposed to have my washer fixed. First I was given a date on October. 10, 2018 and no one showed up. I was given another date on October. 22, 2018 and that was canceled cause I didn't have the parts. I got the parts on November. 1, 2018. Then they tell me that...
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1.6
Watchung, New Jersey
I liked
  • Used to like sears service
I didn't like
  • Very poor service
#1392439
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GE Stacked washer dryer. Technician came out on September 28th, he diagnosed the issue and ordered the part to be delivered directly to my home, informed me that the next available date was October 11th, first red flag. Fast forward to today October 10th, the part had...
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#1378510
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To say I'm having a bad experience with this *** service is an understatement!! I called because my Kenmore washer wouldn't extract the water from the clothes during the spin cycle. I told the tech the spin cycle seemed shorter than normal but what do i know. He came...
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1.0
I didn't like
  • Customer sevice
#1351433
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Resolved
In a nut shell . Two Saturdays I invested of my time and many phone calls to the service number.The first Saturday was a no show and a phone call at 5:30 to reschedule. Not on the phone that I requested to be contacted with.My appointment was 1-5.I got the second...
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1.6
I liked
  • Technician
I didn't like
  • Service provied
  • Service scheluling
#1298016
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I am a Sears Optical employee and I am appalled at the level or lack of customer service. I purchased a Kenmore Elite refrigerator and extended warranty less than 2 years ago. I woke up on 1/11/18 to the food in my freezer completely defrosted and a fridge that was...
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Anonymous
Anonymous

Here is a number for a local manager, his name is Tom Hoyser 716-570-1391 I would also contact him and see what he can do. Rochester NY

Anonymous
Anonymous

You are only at the beginning of a long nightmare, Do yourself and all Sears consumers a favor and contact your local news media. They will help you get fast results. Rocheste...

1.0
#1175651
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I hate Sears. Starting from the customer service reps who read a script telling you to call the Protection Department from 8am-8pm to get emergency service...after 8pm (duh?!) to the incompetent technicians they send. I hate the air the service reps breathe out. I hate...
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Anonymous
Anonymous

I like your thinking. Please contact your local news media and have them do a story on sears. I would also take them to small claims court. Rochester NY

1.4
I didn't like
  • Warranty not enforceable for emergency heating situations
  • Run around when trying to get timely service
  • Repair program
#1166584
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Best scam going, sears sells the warranty and then sells it to cross country. Cross country uses people that don't know how to repair anything. Then they do not cover anything. The price you pay for the warranty and the deductible works out to more than if you...
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Anonymous
Anonymous

The repair people actually do know how to repair things, (they are licensed and insured) but there is no money in home warranty work. Contrary to what most consumers would lik...

1.0
#1012522
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