State: Nevada Product: Sears Home Services Refrigerator Repair Clear all filters (1 of 246 reviews match)
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Sears Home Services in Reno, Nevada - Terrible Service and totally unacceptable customer service

1.0
Details
Our Refrigerator went out over the weekend. We scheduled an appointment with Sears and had to wait till Tuesday (Window 1-5). Got a call @ 6 letting us know they couldn't make it. My wife had to book out all her clients for the entire afternoon = Lost income!! We called to reschedule and the next possible appointment was for 1.5 weeks later. We told Sears that this was entirely unacceptable as we had a scheduled appointment which they missed. We understand that this can happen but we should therefore be next in line and not have to wait for another 1.5 weeks! They were totally unresponsive and kept regurgitating the same script thay there was nothing they could do. We asked to speak to a supervisor and were told that they would just tell us the same thing. We insisted however to speak to a supervisor and were put on hold. 45 minutes later we hung up as no one ever returned to pick up the call. Next we called Home Depot where we purchased the refrigerator and they hooked us up with (You guessed it) Sears. This time they could come out the next day. Window 3-6. We get a call @ 8:15 PM letting us know they couldn't make it once again! If we could, we would rate Sears @ a Zero. This is when we research several Appliance Repair providers via internet. Out of five called, Reno Appliance Repair was the only one who return our call promptly and scheduled a visit for the next day. Juan arrived exactly as scheduled. He quickly diagnosed the problem, went and got the parts and fixed our refrigerator to perfect working condition. Not only was Juan (Reno Appliance Repair) very reasonable in cost but they were very friendly, efficient and knowledgeable. We highly recommend Reno Appliance Repair over any other service in the Reno / Sparks area! A+++ Rating.
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Review
#890642 Review #890642 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • Did not show for repair appointment
  • Poor follow up
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Service system
  • Sears complaint
  • customer service person

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

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