Sears Home Services Refrigerator Repair Reviews in Nevada, USA
(1 of 246 reviews match)
Sears Home Services in Reno, Nevada - Terrible Service and totally unacceptable customer service
Our Refrigerator went out over the weekend. We scheduled an appointment with Sears and had to wait till Tuesday (Window 1-5). Got a call @ 6 letting us know they couldn't make it. My wife had to book out all her clients for the entire afternoon = Lost income!! We called to reschedule and the next possible appointment was for 1.5 weeks later. We told Sears that this was entirely unacceptable as we had a scheduled appointment which they missed. We understand that this can happen but we should therefore be next in line and not have to wait for another 1.5 weeks! They were totally unresponsive and kept regurgitating the same script thay there was nothing they could do. We asked to speak to a supervisor and were told that they would just tell us the same thing. We insisted however to speak to a supervisor and were put on hold. 45 minutes later we hung up as no one ever returned to pick up the call. Next we called Home Depot where we purchased the refrigerator and they hooked us up with (You guessed it) Sears. This time they could come out the next day. Window 3-6. We get a call @ 8:15 PM letting us know they couldn't make it once again! If we could, we would rate Sears @ a Zero. This is when we research several Appliance Repair providers via internet. Out of five called, Reno Appliance Repair was the only one who return our call promptly and scheduled a visit for the next day. Juan arrived exactly as scheduled. He quickly diagnosed the problem, went and got the parts and fixed our refrigerator to perfect working condition. Not only was Juan (Reno Appliance Repair) very reasonable in cost but they were very friendly, efficient and knowledgeable. We highly recommend Reno Appliance Repair over any other service in the Reno / Sparks area! A+++ Rating.
Sears Home Services Refrigerator Repair
- Did not show for repair appointment
- Poor follow up
Reason of review
Poor customer service
Let the company propose a solution
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