I have a Sears appliance warrenty. My microwave stopped working.
I called Sears they gave me an appointment for weeks later. Repairman Sato showed up for first appointment. He Ordered parts. Came back 3 weeks later to install part, but all the parts had not arrived.
Sato made new appointment base on when all parts would arrive. He didn't show for that appointment. A New appointment was made he didn't show for that one also. Both times I stayed home All day waiting.
New appointment a week later. Sato shows up installs all parts. Microwave Does Not Work! He claimed he would put in an order for more parts.
I don't hear from him or Sears for a week. I called to find out what is going on. I was told Sato put in paperwork saying that my microwave was working after he installed the parts and closed the work order. Before he left my house I showed him that a cup of water wasn't getting hot.
So when he said he would order more parts he Lied to me . I have not had use of my microwave for over 2 months. Now the insurance part of the company is look for a different service provider to come and fix my Microwave.
I suggest staying away from Sears and their insurance. Its not worth it.
Product or Service Mentioned: Kitchenaid Microwave.