State: Michigan Product: Sears Home Services Dishwasher Repair Clear all filters (4 of 63 reviews match)
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1.0
Details
My dishwasher is covered under warranty and I've had nothing but trouble attempting to get my dishwasher repaired. Sitting at my house all day waiting for a tech to come out only to be disappointed each time. Most recently I caught them in a lie and didn't give them...
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Review
#1388171 Review #1388171 is a subjective opinion of poster.
Service
Sears Home Services Dishwasher Repair
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Full refund
I have having a huge ongoing problem with Sears Home Services and their warranty coverage. About 4 years ago my husband and I purchased a Kenmore Dishwasher from Sears at the Rivertown Mall location. Not even a full year in after our purchase the motor and control...
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Review
#1279799 Review #1279799 is a subjective opinion of poster.
Service
Sears Home Services Dishwasher Repair
Reason of review
Bad quality

Sears Home Services in Flint, Michigan - Took 5 "appointments" to resolve!!!

1.0
Details
THE ABSOLUTE WORSE!!! I have a dishwasher that needed repair. First guy came out to identify the "part" that we needed. Two guys came out the next time to put in the part. They said that they couldn't get the dishwasher out and that I would have to get someone to turn the electricity off and to turn the water off AND pull out the unit for them to work on. They left, with the unit part way out and parts off. I called both Sears and the Home Shield to question this practice. After lengthy waiting times on both of the companies lines they both stated the same and the tech is responsible to take out the unit. So now two days waiting for repairs with time off of work have gone by. This situation was allegedly escalated, not sure where it was escalated to as there was still pathetic customer service. ANOTHER appt. was scheduled between 8 and 12. Call came at 11:55 saying that our appt is now going to be at 1:30. The tech was a no show. ANOTHER day off of work. The tech was scheduled to come out again, he called asked if the water, electricity was turned off and the unit was pulled out. He was told that we were waiting for the professional to come and do it, which was him. He stated that the would not do it. ANOTHER morning off of work. During the time there were multiple phone calls to Sears, and our calls were suppose to be returned by "supervisors". My husband got hung up on once when he asked to speak to a supervisor, then I was hung up on as well as I asked to speak with a supervisor. Both my husband and I were told that our claim had been escalated to a third party customer service company, we each were to receive phone calls. Never happened!! Sears had been a respected company, but obviously that was in days past. IF someone suggests that you use Sears home services, run fast!!! AWEFUL
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1 comment
Anonymous
#1149464

Update;

Still no contact from Sears!!!!!! But was told that I would be contacted within 24 hours!!!!!!

Review
#827655 Review #827655 is a subjective opinion of poster.
Service
Sears Home Services Dishwasher Repair
Cons
  • Unprofessional
  • Extremely poor customer service
  • Inability to repair
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution

Sears Home Services in Meridian Charter Township, Michigan - Sears service- dishwasher

3.0
Details
Sears service has been the worst I have dealt with in years. Multiple service calls- parts sent to our home that don't resolve the issue. Calling customer service or Email with no response. Kenmore Elite dishwasher with full service plan not working now for 6 weeks with 3 visits. I have given up on Sears. Just bought a high end Bosch dishwasher to be installed next week. Now getting ready to cancel all credit cards through Sears. Sad- my father tought me to buy appliances through this company and I think their days in retail are numbered.
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Review
#754553 Review #754553 is a subjective opinion of poster.
Service
Sears Home Services Dishwasher Repair
Cons
  • Poor service
Reason of review
Poor customer service
Loss
$899
Preferred solution
Let the company propose a solution

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

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