State: Kansas City: Topeka Product: Sears Home Services Dishwasher Repair Clear all filters (1 of 63 reviews match)
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Sears Home Services in Topeka, Kansas - Appliance repair-with warranty!

2.1
Details
We bought a dishwasher from Sears in 2014, in 2015 it began falling apart. Sears sent out a contracted company to repair and they actually stole parts from our dishwasher, did not return to fix it, and it took over 2 months to get the issue resolved. Then the pump went out on the dishwasher in august of 2015, and Sears sent an actual Sears repairman out. He happened to have the pump on his truck. ???? Well, a few months later that pump began making noises, like the first one was. Turns out it was faulty, or the guy didn't install it right, or maybe he installed a used and bad one...but it ended up causing water damage to our home. We are likely not going to be able to make a claim with our insurance, because it was not a sudden loss. So, we will be making a claim against Sears. We called in for the dishwasher to be repaired...and they sent that original guy, who stole from us. Still with a contracted company, not with Sears. He came on Monday, said he would be back on Friday with the 3 parts, a pump, a seal, and something else. Left no paperwork with us, did not have a pencil on himself, or a computer, or anything...took pictures of the model number of our dishwasher, on his cell phone and called it in...giving the guy the wrong model number several times. Sears called us and said he would be back on Friday between 8 and 12. I called Sears at 1:33 p.m., having not heard from him. After being transferred around and having to call 2 numbers...we were informed the parts did not come in. So, i sat here for 5 hours...waiting. And no one even called to inform us. He said they would be out on Monday. Nope! Not even a phone call. i have sent emails to Sears, no one will respond. UGH! I am more angry by the day! We have 2 refrigerators, a freezer, washer, dryer, glass cooktop, lawn tractor, dishwasher...and more, from Sears...but will not purchase from them again!
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Review
#905867 Review #905867 is a subjective opinion of poster.
Service
Sears Home Services Dishwasher Repair
Cons
  • Incompetent service dispatchers and unreliable appointment times
  • Sears does not stand behind the warranty they charge for
  • Service call process
Reason of review
poorly installed or defective part caused damage to our home
Loss
$10000
Preferred solution
fix my dishwasher (or replace since this is ongoing) and repair my floor and home!
Tags
  • Sears complaint
  • Sears appliance repair no show

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

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