State: Illinois Clear all filters (35 of 1443 reviews match)
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On June 26, our washer suddenly refused to work. LG directed me to two companies in the area that were authorized repair reps. Both were busy and didn’t get back to me, so 48 hours later, I was casting about for a repair solution and came across Sears. Sears arrived on...
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2.0
I liked
  • Technicians had good attitudes
I didn't like
  • Customer service
  • Competence in solving issue
  • Incorrect parts
#1131907
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The great Sears repairs my refrigerator's ice maker on the !!/6/17 on 11/8/17 the ice maker quit working called on 11/10/17 A.M. they apologized and gave me an appointment on 11/13/15 between 8A.M. and 12P.M. said fine now at 6:17 P.M. after working hours they cancel...
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1.2
#1129421
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My Kenmore dishwasher has been riddled with issues since purchasing it 5 years ago. They fixed it in May, and the same issue with the control panel happened in July only days after the customer agreement ran out. After arguing on the phone, they finally agreed to fix...
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Anonymous
Anonymous

Sears is the most unethical company towards their employees and customers. Never use sears I would call the bbb and contact the news media. Rochester NY

1.4
#1075533
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I have two weeks and 4 1/2 days of waiting for a repairman. 1st came but didn't have part. He told me he would be on vacation so it would be a week. When the man arrived it was a different tech. He didn't know how to fix the machine. He also said he didn't have the...
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Anonymous
Anonymous

I would never use sears service or purchase a extended warranty from them. They only care about trying to upsell you and then don't honor the terms of the contract anyway. Roc...

1.0
I didn't like
  • Ver poor overall experience
  • Very poor overall experience
#1037009
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I had a service tech come out to repair my dishwasher because it was not draining. The repairman struggle with removing my dishwasher and failed to put back together properly. He suggested new parts but realized the dishwasher was working. He earlier suggested I...
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3.0
I didn't like
  • Abominable customer service
#887265
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First, and foremost I try not to write bad reviews. But I've never witnessed or experienced such unprofessional Team from customer service to techincians. I made a service repair appointment for my LG front loader washing machine that had a DE error. Meaning door...
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1.5
#907848
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Refrigerator Review

Bad bad . They never came to fix my refrigerator. Very disappointed. Never sears!!!
1.0
Details
Reliability
#939547
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Had a repair appointment - no one showed due to their computer system being down. They did not even attempt to contact me to let me know that after taking the day off work and waiting around the house all day, they would not be there. When I finally got to speak to...
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Anonymous
Anonymous

Sears typical service, the rule not the exception. Save yourself future headaches and frustration, shop anywhere else but K-Mart/Sears

1.5
#904300
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Sears Home Services Dishwasher Repair Review

Issue resolved by corporate office following complain
#904994
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My cold water dispenser was not working on my GE refrigerator. An appointment was made and the serviceman came out, 3 days after I called. He diagnosed the problem, as a the water filter head needed replacement. The total cost to repair, including the first service...
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1.8
#881892
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