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I purchased a mattress and boxspring on May 17th, 2018 from Sears online in the amount of $754.99. I used the Why Not Lease It financing to help pay for the majority of that. I paid $147.72 as a down payment to the Why Not Lease It company using my own personal credit...
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#1325405
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July 8th, 2018 our freezer/refrigerator failed to freeze and cool. The date is quite clear because we had a party that day with over 80 people present. We called to inform Sears and to schedule the repair under our maintenance contract. It took several days for them to...
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#1323365
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Sears came out to diagnose my dryer for repair. I knew from the serial number that I had a unconventional model because a previous repair service told me the serial number wasn't in their book for parts. So I called Sears for immediate service. I ask the phone operator...
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1.3
#1312759
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On June 26, our washer suddenly refused to work. LG directed me to two companies in the area that were authorized repair reps. Both were busy and didn’t get back to me, so 48 hours later, I was casting about for a repair solution and came across Sears. Sears arrived on...
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Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

2.0
I liked
  • Technicians had good attitudes
I didn't like
  • Refund process
  • Competence in solving issue
  • Customer service
#1131907
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The great Sears repairs my refrigerator's ice maker on the !!/6/17 on 11/8/17 the ice maker quit working called on 11/10/17 A.M. they apologized and gave me an appointment on 11/13/15 between 8A.M. and 12P.M. said fine now at 6:17 P.M. after working hours they cancel...
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1.2
#1129421
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My Kenmore dishwasher has been riddled with issues since purchasing it 5 years ago. They fixed it in May, and the same issue with the control panel happened in July only days after the customer agreement ran out. After arguing on the phone, they finally agreed to fix...
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Anonymous
Anonymous

Sears is the most unethical company towards their employees and customers. Never use sears I would call the bbb and contact the news media. Rochester NY

1.4
#1075533
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I have two weeks and 4 1/2 days of waiting for a repairman. 1st came but didn't have part. He told me he would be on vacation so it would be a week. When the man arrived it was a different tech. He didn't know how to fix the machine. He also said he didn't have the...
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Anonymous
Anonymous

I would never use sears service or purchase a extended warranty from them. They only care about trying to upsell you and then don't honor the terms of the contract anyway. Roc...

1.0
I didn't like
  • Very poor overall experience
  • Ver poor overall experience
#1037009
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I had a service tech come out to repair my dishwasher because it was not draining. The repairman struggle with removing my dishwasher and failed to put back together properly. He suggested new parts but realized the dishwasher was working. He earlier suggested I...
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3.0
I didn't like
  • Abominable customer service
#887265
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First, and foremost I try not to write bad reviews. But I've never witnessed or experienced such unprofessional Team from customer service to techincians. I made a service repair appointment for my LG front loader washing machine that had a DE error. Meaning door...
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1.5
#907848
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Refrigerator Review

Bad bad . They never came to fix my refrigerator. Very disappointed. Never sears!!!
1.0
Details
Reliability
#939547
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