0 comments

Rep comes out to give a estimate, says you need to have almost 200 sq ft of decking, MOST of the Fascia boards in the front & back need to be replaced& ALL of the soffits are to have vents in them, also replace 4 of the soffits in the front of the house "Yesterday!"(I took it as a matter that needed to be taken care of ASAP) before they install the new roof.Rep tell us "with Sears your paying for quality, you won't get a "Home Depot" day labor roof, you'll have the best work done by TRAINED professionals"....Rep also says the whole time SEARS REPUTATION is VERY VERY important to us...(Blah bah blah) We decide to go with Sears because you get a 50 years warranty Cat5 hurricane will not damage roof.....

Supposedly we were going to meet the Project Manager & Crew Supervisor the week that the roof was to be installed. I was also told that the Crew Supervisor would take pictures of the damaged roof (for my home owners insurance claim) well low & be hold....NEVER meet the project manager or the crew supervisor! I asked for pictures...I got a very nice picture of the nice blue sky....(NOTHING I could use to send to Insurance Company) None of the fascia boards in the front of the house were replaced, Vents were NOT installed in the front of the house, 3 of the soffits that were to be replaced were NOT replaced. Sears was also going to have a large magnet that the roofers were supposed to walk around with to pick up the nails when they were done....that did NOT happen.

I have 5 children 13-2, my son waked around the house & picked up 1/2 a bucket of nails. When I call the rep that came out to give us the estimate, all he could do was pass my messages along to the project manager. I have made numerous calls to the project manager..... NO ANSWER!

Its funny how when they come out to give a estimate so much work is going to be done & the charge you for this work to be done but when the time comes for them to deliver what they charge you for....oh, the wood wasn't that bad that is why it was not replaced.....

really even though there is a huge hole in the soffit where if you softly push on it, it crumbles.....but the wood isn't that bad.

What a HUGE DISAPPOINMENT!!!!!!!!!!I WILL NEVER USE SEARS AGAIN OR SHOP AT THEIR STORE OR ANY STORE THEY O

This person wrote the review because of bad quality at Sears Home Services and attached photo s. Reviewer claimed that he or she wants Sears Home Services to read this review and look into the issue (if any).

If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Sears Home Services sears home services roof installation for you to read. This information may help you with your purchase decision.

Had an Experience with Sears Home Services?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Sears Home Services - Door Installation Review Sears Home Services "Ordered new heating and cooling unit, new windows and door. Sears did not contact inspector when installing hvac system on 12/28/2016. Windows and doors were measured by sales men. Then..." Read more Sears Home Services - Review in Household Services category from Leesville, Louisiana Sears Home Services "Sears kenmore elite refrigerator and their crappy extended warrenty . This is an almost three year old unit. I had some trouble with the ice maker freezing up and..." Read more Sears Home Services - My new roof is in the yard! Sears Home Services "We got a new roof that is now in our falling piece by piece in to our yard. This is not the first time either. September 20th is when the..." Read more Sears Home Services - Sears air duct cleaning Sears Home Services "I used sears air duct cleaning.I wil let photos describe their sevice.photos taken day after service.First crew started work while I wos in basement with their leadtech.When we came upsteirs..." Read more Safe Step Tub - Never so dissapointed! Safe Step Tub "I was told by the Manager/Supervisor of *Safe Step Walk in Tubs Canada* that if I said anything about this that I would be charged with slander...how can the truth..." Read more Kemper Home Service Companies - DO NOT BUY KEMPER HOME INSURANCE Kemper Home Service Companies "I bought a new house in 2016. I did own a house prior to this in the same area for last 10 years. My agent told me that there is..." Read more Gnc - No consistency in product Gnc "I work overseas so I purchased all of my vitamins at one time which was close to $1000.00 and in my mega-man vitamin packs were a mismatch of vitamins. Some..." Read more Coaster Furniture - Damage Head board Coaster Furniture "I purchase the Felicity Collection item # 300345Q Queen bed from American Furniture Outlet on 1233 Sand Lake Road Orlando fl 32809 I received my furniture September 15th 2017 I..." Read more