Been without a fridge for months and the warranty team could care less. techs are not skilled and service is horrible.
Try to make an appt and they will offer you something 2-3 weeks out... or refer you to a 3rd party company that sucks just as much. So disappointing. Will not purchase from sears again.
Don't waste your time with this company. Go spend a little more money elsewhere . Ive spend hundreds just in electric from my broken appliance trying to constantly cool yet the cooling chamber is blocked with ice. Stay away from sears/warranty.
You'll thank me later. P.S no matter what phone number you try they all go to an automated sys then out souced to a international call center where they cant help.
Product or Service Mentioned: Sears Home Services Refrigerator Warranty.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Long response time, Lack of urgency or caring, Customer service management.