1.0
Details
Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
1 comment

Been without a fridge for months and the warranty team could care less.techs are not skilled and service is horrible.

Try to make an appt and they will offer you something 2-3 weeks out... or refer you to a 3rd party company that sucks just as much. So disappointing. Will not purchase from sears again.

Don't waste your time with this company. Go spend a little more money elsewhere . Ive spend hundreds just in electric from my broken appliance trying to constantly cool yet the cooling chamber is blocked with ice. Stay away from sears/warranty.

You'll thank me later.P.S no matter what phone number you try they all go to an automated sys then out souced to a international call center where they cant help.

Review about: Sears Home Services Refrigerator Warranty.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Long response time, Lack of urgency or caring, Customer service management.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1344207

Contact the bbb and news media we are working on doing a story on sears and a&e factory service. There service is terrible and the warranty is useless. Rochester, NY

You May Also Like