100% full Not resolved

After 5 years of good service from Craftsman 17 Gallon air compressor (Model 919167260, Serial # 2716248281) it ran continuously and never reached the pressure to shut off. Upon quick examination I determined the motor was compressing the air but the line going to the tank was abnormally hot and leaking.

12/22/14 took compressor to Norman Oklahoma for repair. (Access Point 2311)

1/8/15 was told that it would take $148.31 to repair compressor. I authorized it.

1/15/15 was told again that it would take $148.31 to repair compressor. I authorized again.

1/19/15 was called and told it would take an additional $43.49 for a total of $191.80 to complete the repairs. I declined the repairs.

My complaint is three fold.

1. It is unconscionable to me that I was called 3 times over 4 weeks in order to get the estimate on the repair correct. I made the decision on the first two calls to fix it but the cost was boarder line. Today on line a new 20 gallon compressor is on sale for $239.99. If I had been told up front the total cost was going to be $191.80 I would have not authorized any repairs and just bought a new one.

I can anticipate the repairman’s defense. “I had to fix the drain valve and rod to determine the line to the tank was leaking.” That of course is not true. If the unit had been plugged in a casual observer could and did notice that problem #1 not the drain or rod it was the line going to the tank.

2. I live on a small farm and including cars, trailers, ATV’s and tractor I have 36 different tires to keep inflated. It is a hardship to not have a compressor the premises. It took way too long, 28 days to even get the estimate for repairs correct.

3. I have enclosed pictures of how the compressor was returned. As you can see the Plastic Housing around the motor was not put together nor was it properly attached to the tank. The line running to the tank was CUT. When I was trying to load the unit into my trailer the tires would not roll. The young man that helped me load it shook his head and said he couldn’t believe his company would return merchandise to a customer in that condition.

The worst part of my experience was sending back the compressor in pieces. The compressor is damaged by your company beyond repair. It was if the repairman was saying, “If you don’t let us fix it we will make sure no one else will be able to fix it either.”

I am a long time Craftsman customer and I will continue to buy tools from Craftsman. However, branding a compressor with the vaunted Craftsman name and providing the kind of service that I received from your company does damage to the brand.

Disappointed!

Review about: Air Compressor.

I liked: Sales people were nice.

I didn't like: Poor customer service.

Review #605798 is a subjective opinion of a user.

1.0
Customer service
Price Affordability
Staff
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $200
Preferred solution Let the company propose a solution

Had an Experience with Sears Home Services?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Sears Home Services - Review about Sears Air Duct Cleaning Services from Colorado Springs, Colorado Sears Home Services "Sears verbally promised to use AGITATION to loosen dirt and deposits in my ducts, but did not and did such a poor job with my duct cleaning that they were..." Read more Sears Home Services - Sears home improvements Sears Home Services "At the end of the past year I contracted with Sears Home Improvement to get a kitchen remodel. They were late to start and even later to finish. ..." Read more Sears Home Services - Review about Sears Kitchen Remodeling Services from Leonia, New Jersey Sears Home Services "Sears kitchen remodeling misrepresented the quality of the work thei (sub!!) contractors would do, and work wasn't completed. Numerous calls were shuffled and I was laughed off the phone by..." Read more Sears Home Services - Rude, swearing repairman Sears Home Services "One of Sears repair trucks (license 57472B1) was parked blocking part of my driveway when I got home (Sacramento CA) on 3/14/2015 at approx. 4:30 PM. No driver was..." Read more Legoland - Embarrassed at the pizza shop Legoland "My three-year-old was hungry it was lunchtime we decided to go to the pizza shop, I handed my son a pepperoni pizza and I picked him up a drink I..." Read more Dennys Restaurant - Most racist and dissapoint​ing experience ever Dennys Restaurant "Waiter was racist. Refused to serve us because my fiance is African American. Once server ended up serving us he did not EVER give my fiance her food and then..." Read more Lied to and discriminated against by bingohall.ag Bingohall "I have been playing at bingohall.ag for some time and had deposited thousands of dollars and one day I go to login and it said my account had been locked..." Read more E Timothy Mccullough - CONSUMER ALERT! TIMOTHY MCCULOUGH MALPRACTICE COMPLAINTS E Timothy Mccullough "We WERE a client of Tim's as well and we lost our case big time. It all started off the same way as other people have experienced where he introduces..." Read more