State: Georgia City: Atlanta Product: Sears Home Services Washing Machine Repair Clear all filters (1 of 135 reviews match)
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Sears Home Services - the worst service ever

1.0
Details
I called Sears Home Services on January 31, 2016. They said a technician would arrive between 1:00 and 5:00 PM on Monday, February 1st to fix my washer. On February 1st I got an automated call confirming my appointment for February 2nd On February 2nd a technician came promptly at 1:00 PM. He spent 2 hours, made several calls and could not diagnose the problem. When he left, turning on the dryer of my stacked washer/dryer made the washing machine fill. It did not do that before he tried to fix the machine. He scheduled another appointment for another technician to come out on February 8th, between 1:00 and 5:00. I got five email confirmations and one text confirmation for that appointment. I waited and no one showed up and no one called. When I called Sears, they told me that a technician had not been assigned to me. All they could offer was an appointment on February 11th, between 3:00 and 6:00 PM February 11th. I received email and text confirmations and one email stating that the appointment window was 3:00 to 6:00 but that the technician would arrive between 5:15 and 7:15 PM. No one came. I called Sears and all they could offer was a reschedule for a week later. It took a lot of complaining but I finally got a supervisor who could not offer anything better. She did say she could put me on a cancellation list. So why didn’t they say that 2 weeks ago?? Synopsis: Feb. 1st appt. changed w/o telling me Feb. 2nd - problem made worse by the technician Feb 8th – no show with no notice and after several confirmation emails. They had never assigned a technician to my repair. Feb 11th – no show with an appointment change email at 7:00 PM
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Review
#788404 Review #788404 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Cons
  • Unreliable
Reason of review
Poor customer service
Preferred solution
Fix my machine, especially the additional damage done by the technician, at no charge to me

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

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