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We bought our Kenmore Elite Refrigerator at Sears May 2017, in April 2018 our freezer stopped working. We called Sears and a repair man came a week later.

He found that our compressor was no longer working. They scheduled another appointment and ordered the parts that were needed. It is May, 4 weeks later and we can't seem to get a Sears repair person to keep their appointments. They have cancelled 3 times.

Speaking to a supervisor is USELESS!! They can't seem to do anything about it. We haven't even paid off our refrigerator. Sears repair customer service is horrible.

I just wish they would just replace our refrigerator and not have to deal with all of this. Makes me think twice about buying anything from Sears ever again!

Review about: Sears Home Services Refrigerator Repair.

Reason of review: Damaged or defective.

Preferred solution: Full refund.

I didn't like: Did not like it.

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