State: Florida City: Miami Clear all filters (8 of 1618 reviews match)
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DO NOT get sucked into this joke of a home warranty. I called sears to get a repair on my dryer that was purchased from them! The service rep offered me the option for a home warranty, sounded like a great idea! I have tried to have my dishwasher repaired using this...
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2.4
I didn't like
  • Very long delays
#1117202
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From what I read now, I waited what seems to be the standard week to get emergency service for my side-by-side refrigerator /freezer, but, what seems to be now standard sears service, nobody showed up. Just received text rescheduling service. ...to next week...8 to 5...
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Anonymous
Dr. Jack

When I checked around I found an A+ rating at BBB. This does not make sense to me bsed on the roughly thousand complains I have found about Sears (lack of) Home Service. File ...

Anonymous
Anonymous

You won't get anywhere with anyone at sears. Contact the bbb and news media. I would also cancel your contract and get a refund. In the end you will be glad you did. Rochester...

1.1
#1058881
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Sears Home Services - Biggest RIP -OFF of Air duct cleaning - BEWARE!!!
Sears Home Services - Biggest RIP -OFF of Air duct cleaning - BEWARE!!!
Sears Home Services - Biggest RIP -OFF of Air duct cleaning - BEWARE!!!
Sears Home Services - Biggest RIP -OFF of Air duct cleaning - BEWARE!!!
Sears Home Services - Biggest RIP -OFF of Air duct cleaning - BEWARE!!!
I hired sears to clean my air ducts. THey had a special, thank god because it wasn't even worth the Special! I live in Miami florida so a/c system is used a lot,. I moved into a new apartment and pretty sure the air ducts were never cleaned, see photos. So two guys...
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1.0
I didn't like
  • Service or the quality
#936535
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Good luck getting them to honor their contracts. I have been without a washer since January. They are unable to fix it but will not honor their exchange agreement. I have spent hours and hours speaking to people who dead- end me "sorry nothing anyone can do", etc." No...
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1.5
#795290
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I may have had a worse customer service experience in my life… but I do not remember one. Our first repair man misdiagnosed the problem three times and took my entire day to do so. I then spent another day on the phone trying to get another repair person to the house...
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1.0
I liked
  • First man was nice
I didn't like
  • Stock answers
  • No one with athority
  • Customer escalation department
#569244
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Their "repairman" came and replaced a door lock, called it fixed and charged me $220. Five minutes after he leaves the machine does not work again. I spent the rest of the day arguing with phone reps trying to get the a**hole back to fix the machine. Nobody in the...
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#486316
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Since Sunday May 4 I have been dealing with sears customer services by phone and chatting services to try to repair my dryer that is under warranty and it is like the cat and mouse game, what a such bad services? rescheduled, lies and rescheduled the service...
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#486551
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Huge disappointment with Sears repair services: Yesterday 11/7/12 I spoke with the Sears' order taker "Joan" and explained that we needed to have a freezer diagnosed and explained that the tenant was only available between the hours of 11am and 3pm. Joan reiterated...
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#357545
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