Ex 25 year employee.Do not shop at or use sears home services.Sears is a heartless company that at this stage of the game is only out to take your money and lock the doors.
They are going to go bankrupt and your kenmore warranty and your extended warrantys will be useless. They have been pushing technicians for the last few years to up sell every customer. They are taking your cash now for service down the road. The problem is they won't be in business when your product breaks and you will be out your money.
If you have current coverage I would call and cancel it, they will refund your money. if you do use it while there still in business they will find any excuse not to cover the broken item.
Call and get your money back very corrupt company use a local service provider.You will get better service and won't be pushed into buying services you don't need.Rochester NY
Reason of review: Other issue.