Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

DO NOT BUY A SEARS PRODUCT AND ABSOLUTELY DO NOT USE THEIR SERVICE REPAIR. I paid $89 for a service call on my Kenmore dryer and the technician convinced me to buy a new dryer.

He even ordered it for me. I specifically asked the technician if it was a problem in ordering a new dryer when it is stacked on a different washer and that it is important that it is vented on the right. He assured me that this was not a problem. I took the day off of work for delivery of the new dryer.

The installers told me that they could not install this dryer stacked on top of the existing washer and that it was not vented on the correct side.

Now Sears says that I need to have another technician out to diagnose the problem before they can give me an estimate. and they will not refund my $89 fee

Product or Service Mentioned: Sears Home Services Dryer Repair.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Feb 09, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like