(24 of 1599 reviews match)
Most helpful reviews first
Sears Home Services Washing Machine Repair Review
This has been the worst customer service experience I have ever had. We have taken 4 days off (over 30 days) to wait for service, and still the washer repair has not been completed. There is absolutely no one you can talk to. No accountability. No customer service. We will never buy from Sears or its affiliates again.
Refrigerator Repair Review
Need our refrigerator repaired and Sears can't do it for 3 weeks!!! It's unacceptable. It's a shame they don't shandy behind their products!
I scheduled for Sears to replace a water valve in a washing machine. I scheduled on a Friday for the following Wednesday. I called the day before to confirm. Sears changed the date to the following week, during a different time window. I never received a call from...Read more
I scheduled to get carpet cleaning for two bed room apartment, living room area and hall for $99 sale price. The technician arrived much more late than I was promised by the operator more than two times and I have got two calls which said the tech will arrive after 45...Read more
Sears Home Repair "Service Agreement" is a scam. This is the second day we're waiting home for a supposed appointment with the Sears repairman. No call, no show, no explanation, no number to contact anyone, no repair. We're reading all over the web that Sears is...Read more
In the last 6 weeks my refrigerator and dishwasher needed repair and I called Sears home service to honor the warranty I purchased in 2009. It took 4 visits to repair the refrigerator including 1 visit where the technician disconnected the control panel and thus shut...Read more
We purchased a Kenmore Elite Refrigerator from Sears about six months ago with all the warranties. The Refrigerator broke down over night and a huge water leak destroyed the hardwood floor which is going to cost $4,000 to replace. I called Sears and pleaded with them...Read more
A power surge occurred and damaged the control board on a Kenmore stove/oven. The oven would keep beeping over and over again, so it had to be unplugged. Sears they stated they would cover this and sent a technician over. The technician comes over and says they will...Read more
I shampooed my carpet a week before Sears came. I wanted a good "scrubbing" and called Sears. They claim they had a 2-step process. I only saw 1-step. They unhooked my hose from the front of my house and came in to shampoo. When they were finished, I went upstairs to...Read more
I HAVE NEVER EXPERIENCE SUCH AN AWFUL CUSTOMER SERVICE. THE TECHNITIAN NEVER SHOW UP FOR A MEETING (FIXING MY OVEN) WHICH WAS SCHEDULE BETWEEN 8AM-12PM. AFTER SEVERAL CALLS AND BEING FED WITH LIES I FINALLY GAVE UP AT 7:40PM!!! MY WHOLE SATURDAY WAS ABOUT SEARS On...Read more
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