State: District Of Columbia City: Washington Clear all filters (24 of 1630 reviews match)
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Sears Home Services Washing Machine Repair Review

This has been the worst customer service experience I have ever had. We have taken 4 days off (over 30 days) to wait for service, and still the washer repair has not been completed. There is absolutely no one you can talk to. No accountability. No customer service. We will never buy from Sears or its affiliates again.
1.0
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Customer service
Discounts and Special Offers
Website
#816293
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Refrigerator Repair Review

Need our refrigerator repaired and Sears can't do it for 3 weeks!!! It's unacceptable. It's a shame they don't shandy behind their products!
1.0
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Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Warranty
Website
#644153
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I scheduled for Sears to replace a water valve in a washing machine. I scheduled on a Friday for the following Wednesday. I called the day before to confirm. Sears changed the date to the following week, during a different time window. I never received a call from...
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#621930
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I scheduled to get carpet cleaning for two bed room apartment, living room area and hall for $99 sale price. The technician arrived much more late than I was promised by the operator more than two times and I have got two calls which said the tech will arrive after 45...
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#510685
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Sears Home Repair "Service Agreement" is a scam. This is the second day we're waiting home for a supposed appointment with the Sears repairman. No call, no show, no explanation, no number to contact anyone, no repair. We're reading all over the web that Sears is...
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SearsCares
SearsCares

Anonymous,We thank for taking the time to let us know about this situation regarding your washer. My name is Liz and I am a member of the Sears Cares Escalations team. We can...

MikeBrady
MikeBrady

There are numbers if you take the time to look. Missing an appointment does not equal "scam". All I can say is that when I had a problem with a refrigerator, I was patient and...

#471070
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In the last 6 weeks my refrigerator and dishwasher needed repair and I called Sears home service to honor the warranty I purchased in 2009. It took 4 visits to repair the refrigerator including 1 visit where the technician disconnected the control panel and thus shut...
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#458680
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We purchased a Kenmore Elite Refrigerator from Sears about six months ago with all the warranties. The Refrigerator broke down over night and a huge water leak destroyed the hardwood floor which is going to cost $4,000 to replace. I called Sears and pleaded with them...
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SearsCares
SearsCares

Dear Srname123, My name is Liz and I am a member of the Sears Cares Escalation Team. We saw your comment and wanted to reach out to you to offer our assistance. We are terrib...

#443877
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A power surge occurred and damaged the control board on a Kenmore stove/oven. The oven would keep beeping over and over again, so it had to be unplugged. Sears they stated they would cover this and sent a technician over. The technician comes over and says they will...
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Anonymous
*** Kicker

It's not covered, pay!! Or you can have a free *** ****!!Your choice.......

MikeBrady
MikeBrady

How amazing!! The tech just out of the blue threatened to kick your @ss - with no provocation. Yeah, right. Let's hear what you did to make him so angry.

#460263
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I shampooed my carpet a week before Sears came. I wanted a good "scrubbing" and called Sears. They claim they had a 2-step process. I only saw 1-step. They unhooked my hose from the front of my house and came in to shampoo. When they were finished, I went upstairs to...
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Anonymous
turn Sears into Attorney Gener

You should all take your complaint to the Attorney General of your state. Did they use a truck mount or did they use a portable cleaner on wheels. If they did not use a truck ...

Anonymous
Justice

They came to my house and I know that it is true!!!Lies Cheats!

#421602
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I HAVE NEVER EXPERIENCE SUCH AN AWFUL CUSTOMER SERVICE. THE TECHNITIAN NEVER SHOW UP FOR A MEETING (FIXING MY OVEN) WHICH WAS SCHEDULE BETWEEN 8AM-12PM. AFTER SEVERAL CALLS AND BEING FED WITH LIES I FINALLY GAVE UP AT 7:40PM!!! MY WHOLE SATURDAY WAS ABOUT SEARS On...
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Anonymous
Andzia

Hello, My case is still not solved but at least I was contacted by the case manager. I was not helped before my holiday time( time conflict) and since I returned I am waiti...