I have written to Sears Home Repair, via their website; requested a phone call to discuss. So far, an e-mail reply, asking for my name and phone number (both of which were at the foot of the original e-mail) and the service address. After I replied with that info, I received ANOTHER e-mail, instructing me to contact the sub-contract service company who has the repair order.
The sub-contractor has done what they are supposed to do. Now they are waiting for a part. Here's the punch line...wait for it...waaaaiiiiittttt for it....THE PART IS NO LONGER AVAILABLE! I had to learn this by attempting to 'order' the part on SearsHomeRepair.com.
I have responded to the latest e-mail to Sears Home Repair, giving them until 9:00 PM this coming Tuesday for someone with decision-making power to call me to resolve the situation (today is Saturday). I'll keep y'all posted.
They used to be SOOOOOOO good! Damned shame.
Monetary Loss: $400.