Contact Sears Home Services Customer Service
Sears Home Services Phone Numbers and Emails
Toll-Free Number:
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(800) 469-4663Warranty
Customer Service:
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(331) 204-5919Naperville Sears Heating and Air Conditioning
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(855) 256-2467
General Info:
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(630) 524-2160Aurora Sears Appliance Repair
Sears Home Services Emails:
Contact Information
Sears Home Services Website:
Sears Home Services Help Center:
Corporate Office Address:
How Good is Sears Home Services's Customer Service?
Summary of Sears Home Services Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sears Home Services?
Request for Information Question:
- “My appointment was canceled”
- “No one has contacted me regarding my appointment for today”
- “Trying to reschedule an appointment.”
Product/ Service Question:
- “Washer warranty”
- “Need work on my microwave oven”
- “I would like to buy a Sears water heater”
Staff Question:
- “Service issues”
- “Service tech no show”
- “Serviceman issues”
Payments and Charges Question:
- “Fraud”
- “A home coverage pro and they charge me for the service today”
- “Billing”
Shipping and Delivery Question:
- “My part was delivered today and I got a phone call yesterday from a&e and they said they had an available opening for today for the repair.”
- “Wrong part sent for my air filter Cover”
- “Sears was supposed to send check for water heater been a month and never received it”
Activation/ Cancellation Question:
- “Trying to uncancel an accidently scheduled apt”
- “Cancel services for both homes today.”
- “Very upset about cancellations”
Return/ Replace Question:
- “Return and item”
- Sears protection offline team refuses to resolve a replacement of refrigerator under warranty
- “Findings out above my replacement refrigerator”
Refund Question:
- “Refund”
- “Refund for a service repair.”
- “Sears is supposed to refund me $599 for my hot water heater that I had replaced. They wouldn't replace it and they couldn't fix it. I have been waiting since January 9 cannot get through to anyone if I do no one has any answers.”
Cards Question:
- “My gift card has negative balance”
- “I can't find My sister's card I wanna talk to somebody over the phone”
- “Credit card”
Employment Question:
- “Job”
- “Paycheck”
Account Question:
- “Balance due for services”
- “Password reset”
Website/ Application Question:
- “Cannot place order online”
Other Question:
- “To purchase master protection plan”
- “I have been waiting for a technician, since 1:00 and was told he was 5 stops away”
- “Repairman did not show”
About
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Sears Home Services is a household service company which provides a wide range of services and operates 24/7 online support. The services of the company are presented by such categories as Repair, Maintenance and Tune-Ups, Installation and Assembly, Cleaning as well as Home Improvement. Sears Home Services deals with electronics, appliances, fitness equipment, as well as heating, cooling and ventilation devices. The cleaning services of Sears Home Services include Air Duct, Carpet, Dryer Vent, Indoor Air-Quality, Upholstery and Mattress, etc. Among Home Improvement options, there are Door Replacement, Flooring Installation, Garage Doors, Heating and Cooling Systems, Kitchen Remodeling, and Roofing Installation, etc.
Sears Home Services is ranked 142 out of 550 in Household Services category
USA
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