0 comments
Not resolved

We purchased a washer/dryer combo from Sears in August. We started noticing clothes were not clean, residue from pods left on them and the dryer was shutting off before clothes were dry.

As the appliances were still under warranty AND we purchased a service contract. We called Sears on Sept. 13 and requested a service call. We were told that a repairman could not be dispatched for TWO WEEKS which was unacceptable in itself. Our first appointment for repairs was on Sept. 27, and hour and a half AFTER the time the technician was supposed to be there and someone was sitting at home waiting for him, we received a cancellation text and were told that a new appointment could not be made until 10/6. An additional NINE DAYS added to the two weeks that we already waited for service. Multiple emails were sent to Sears on this issue, with the majority of them being totally ignored, and the ones that were answered we were basically told "too bad, you just have to wait, we can't schedule it sooner."

On Oct. 6, the date of the 2nd appointment, we waited all day for a technician. We checked in the afternoon and were told someone would be there between 3:55 and 4:30. No one EVER showed up! Then were were told they wanted to reschedule the appointment for Oct. 13. An entire MONTH after we first asked for Service.

Called customer service and was connected with someone in the Philippines who had such a heavy accent I could not understand him. I asked to speak with a supervisor. After sitting on hold for 20 minutes I was connected with another heavily accented woman who was extremely rude and said I could not speak with someone in the US or someone who spoke understandable English, she said there was nothing she could do about the appointments, argued with me and then hung up on me! I called back, again asked to speak with someone in the US and was, again, told that it was impossible. I finally spoke with another supervisor, after another 20 minutes sitting on hold and again in the Philippines, who did try to help. We supposedly have an appointment for this Monday for service but I will believe that when I see it!

Sears has lost a very loyal customer here. I asked to speak to someone about returning these appliances as it is obvious Sears cannot honor their warranties are service contracts but was told there was NO NUMBER I COULD CALL to speak to someone.

Review about: Sears Washer And Dryer Repair.

I didn't like: Repair time, Way sears treats us or their product, Way customer service for repairs handles things.

Review #932625 is a subjective opinion of a user.

1.7
Product or Service Quality
Staff
Price Affordability
Value for money
Discounts and Special Offers
Website
Warranty
Diversity of Products or Services
Customer service
Reason of Review / Monetary Loss Poor customer service / $2000
Preferred solution Full refund

Had an Experience with Sears Home Services?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Sears kenmore elite refrigerator and their crappy extended warrenty . This is an almost three year old unit. I had some trouble with the ice maker freezing up and..." Read more
"We got a new roof that is now in our falling piece by piece in to our yard. This is not the first time either. September 20th is when the..." Read more
"I would not recommend this appliance repair to anyone. We have now had 4 service calls scheduled and they have yet to show up during any of the 9 hour..." Read more
"I'm in Albany NY. 1$t my quote did not include the $20 travel charge. They used a machine similiar to a rental, refilling it repeatedly from my sink. The worst carpet cleaning service..." Read more
" I got coc 8 max base from my school friend.at sri Lankan rupies 2500 .so after month he change password .plz give back my account .plzz give me ecount..." Read more
"Service Transport, Inc. truck driver Bo Thompson has defrauded people as he drive his semi-truck freightliner from state to state town to town in America. He drives under the influence..." Read more
"Don't waste your money ! I ordered a jacket and had to return it due to a fault. I received a replacement but this was about 4 sizes too big,..." Read more
"Sometime back I went to see urologists in Panorama City for my varicocele vein problem named the doctors name was Dr Rude Arrogance and was treated rudely by him. I..." Read more