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Sears Home Services - Never finished job don’t hire sears
Sears Home Services - Never finished job don’t hire sears
Sears is just terrible now and I wish the old sears was back because sears used to be highly reputable but now I’m giving them a complete failure! I’m in the process of suing the home improvements section. Story just too long to show the awful job and customer service...
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Anonymous
Viciferg1

We had to run through many phone calls to get to the managers manger. Who was not helpful but got the managers in gear to give us the breakdown of the 40k we spent. Now to f...

1.5
I liked
  • How sear was 10 yrs ago
I didn't like
  • Blatant disregard of customers time long delay in service
#1162081
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Sears Home Services - Kenmore refrigerator
Sears Home Services - Kenmore refrigerator
Sears Home Services - Kenmore refrigerator
We purchased a brand new refrigerator from sears. We called "service" out 5 times to get the door fixed. They didn't get it fixed. Due to holidays, we couldn't have them do a home repair. I called them in February and they said warenty is void. They will not fix their...
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Anonymous
CEStanley

If food gets warm 8n the refrigerator due to faulty door/seal design, a personal law suit may be necessary.

1.1
I didn't like
  • Truth about the warranty vs actual warranty
  • Lied to customer
#1202784
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Sears Home Services - Fire hazard kenmore dryer 700 series burning close
Complaint Submitted Your complaint has been submitted and assigned the ID 12531496. For your reference, a copy of your complaint appears below. You will also receive an email with a link that you may use to view this complaint. The complaint is being handled by the...
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Anonymous
Anonymous

Hear is a local phone number for you.Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services.I would also contact your local news media and the bbb.Ro...

1.0
#1151949
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Sears Home Services - Service Agreement is a SCAM!!!
I purchased a new fridge on 2/3. Brought it home and it doesnt work. Tech came and said it's not repairable. Contacted store.. NOTHING Contacted sears about my master service agreement NOTHING.. they keep me on hold for hours each time i call hoping i will hang up....
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2.0
#1215475
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Sears Home Services - Horrible service and customer service
Your Clearwater, Fl repair store charged me $400 and the appliance is still broken. They are saying there is absolutely nothing they can do to either remove and refund the part they installed that clearly didnt fix the issue or offer any kind of discount for waisting...
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1.0
#1207269
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Sears Home Services - Sears repair is trash!
I had an appointment for service of a broken refrigerator and freezer scheduled on 3/2/2018. The repairman showed up two days early and called my phone. He said that since I wasn't home they had to reschedule until the 12th of March. I told him I could be home in ten...
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Anonymous
Anonymous

Hear is a list of local management of Sears home service phone numbers.Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 71...

1.0
#1199942
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Sears Home Services - Rust in the inside of washer by the bleach dispensor
Back in November 2017 I called sears for a technician to come and do maintenance on my washer and to repot that it had gotten rusted by the bleach container. The technician took a picture of it said that someone from sears would be contacting us. Over 2 months had...
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I liked
  • Technicians were professional and polite
#1187362
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Sears Home Services - Sears Warranty Home Services
The most useless home warranty on the planet, it's not a wonder they are actually closing down stores. They give false answers an refuse to honor their warranties. I have all this documentation on my case and one representation Scott actually told me in an email that...
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Anonymous
Sam

Sears home warrantee program definitely needs to adhere to their home warrantee contracts offered. Technitians charge double of what they are supose to. Their goal is to sell...

1.1
I didn't like
  • It was the worst experience ever
#1109622
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Sears Home Services - Horrible scheduling

Sears Home Services - Horrible scheduling
I scheduled a date and time. Sears called to cancel. I went online and my day and time was still available. The person said I had to wait even though there was availability online for three days before the soonest they said they could be there.
#1144882
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Sears Home Services - Worst possible service
Sear provided the worst possible service. They basically just collected money and then leave you at mercy of sub contractor named 'The Heating Pros'. I have made several attempts to reach out to Sears, but they simply do not care. The contractor broke into my house...
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Anonymous
Anonymous

That sounds like a mess this his how sears operates today. I would contact a lawyer the bbb and also contact the news media. Rochester NY

2.0
I didn't like
  • Worst possible service
  • No follow through
  • Entire experience was a disaster
#1098875
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