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1.7
Details
Sears Home Services - Cabinet Refacing
Sears Home Services - Cabinet Refacing
Sears Home Services - Cabinet Refacing
Sears Home Services - Cabinet Refacing
1.Keith M. emailed me July 24th stating he had "... instructed Ron S. to go over something he hoped I would like"... in lieu of cancelling the project after I felt uneasy in how process was being handled from the beginning: •I again attempted to cancel the contract...
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Review
#1257255 Review #1257255 is a subjective opinion of poster.
Service
Sears Home Services Kitchen Remodeling
Reason of review
Bad quality
Resolved
2.7
Details
Sears Home Services - Granite Counter Tops are Overpriced & they are Greedy

Update by user Apr 15

Sears refunded my money because their legal department determined I was not provided a signed copy of the cancellation agreement.

Original review posted by user Mar 16

We are getting bids to upgrade counter tops. I know better, but I signed a contract with Sears Home Improvement before I got my other bids....
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Review
#1494001 Review #1494001 is a subjective opinion of poster.
Product
Countertop
Pros
  • Initial bid
Cons
  • Cancellation charge
Reason of review
Cancellation Charge
Loss
$500
Preferred solution
Full refund
Sears Home Services - Incompetent and Rude Technician
I called for service on my water dispenser and ice maker on my LG fridge. I purchased a Master Service Agreement. This technician "GUY" from the Spokane, WA are is totally incompetent. He started jerking on the tray and broke off a tab on the user display then kept...
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1 comment
Anonymous
#1694195

Most of the techs at sears have no buisness working on peoples appliances. They hire people who work cheap with no benefits, most of the techs there cant get a job anywhere else because they have no skills

Review
#1538703 Review #1538703 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Reason of review
incompetent technician
Preferred solution
I want this technician fired so no one else has to deal with him
1.6
Details
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!

Update by user Feb 08, 2018

Sears came out again today (trip #7) Sarah continues to say it has 5 year parts only warranty. Now they tell me they will return in two weeks and cut *** in the refrigerator and try to repair the sealed system.

Told them fine. Told the tech he will find it on our back...

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3 comments
Anonymous
#1679746

Sears deserve to go out of business. They are incompetent.

They do not fulfill their agreements. Stove not working after six weeks

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Review
#1182036 Review #1182036 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • Can not fix it so replace the darn thing now
Reason of review
Warranty issue
Loss
$2200
Preferred solution
Full refund
Tags
  • Sears LG Appliances
Featured
2.0
Details
On June 26, our washer suddenly refused to work. LG directed me to two companies in the area that were authorized repair reps. Both were busy and didn’t get back to me, so 48 hours later, I was casting about for a repair solution and came across Sears. Sears arrived on...
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2 comments
WebbedFish764
#1721303

I understand

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Review
#1131907 Review #1131907 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Pros
  • Technicians had good attitudes
Cons
  • Scheduling
  • Customer service
  • Refund process
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
Tags
  • Washing Machine breakdown
  • refund complaint
  • Appointment System
  • Call Drops
  • Call Back
1.9
Details
Sears Home Services - GE stacked washer/dryer repair
I called for my appliance repair in early February (2/11/19). Technician came out and diagnosed that the washer needed a new part, an entire new tub assembly. He ordered it, but when it arrived it was broken. It came via UPS and was not packed well before shipping and...
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2 comments
Anonymous
#1719328

I worked for sears and we had lots of issues with tubs being damaged in transit i am curious though as to why the tub was ordered in first place some techs were afraid to replace seals or bearings and ordered tubs instead

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Review
#1494970 Review #1494970 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Pros
  • Repair technicians
  • Actual repair man was professional and polite
Cons
  • Cant get anyone to answer me
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.2
Details
Sears Home Services - Bathroom renovation nightmare
I signed up to have 1 walk-in shower and 1 bathroom/tub installed in my home. Everything was going fine, and I was on track to have installations done in 1 month. Then the company stopped contacting me and their phones were disconnected. I only found out 3 months...
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Review
#1503182 Review #1503182 is a subjective opinion of poster.
Service
Sears Home Services Shower Installation
Cons
  • Customer service - no ability to talk to anyone with authority
  • Fraud with customer reviews
  • Did not provide timely updates
Reason of review
Poor customer service
Loss
$13000
Preferred solution
Price reduction
Sears Home Services - Disapointing Service and Support From Sears
On Wednesday May 8 2019 we had our carpets cleaned and treated at a cost of $235.00. Upon completion we inspected the five areas and they seemed to be acceptable so we paid the technicians. After returning from shopping we discovered that the carpets were so wet that...
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Review
#1533738 Review #1533738 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$160
Preferred solution
Let the company propose a solution

Sears Home Services in Arlington, Virginia - Air duct cleaning

1.0
Details
Sears Home Services - Air duct cleaning
very poor service, went to my house without foot protections so there foot steps were all over the house. It didn't cover the area around the vents, so dust went everywhere. When they cleaned the celling vent he scratched the wall with the ladder he didn't know where he can start and lost celling vent screws so the celling vent was never back like before . I can not believe it then he broke my Livingroom TV with a whip. from 1/22/19 until now we never had any TV replacement or anyone give us even apology.
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Review
#1461200 Review #1461200 is a subjective opinion of poster.
Service
Sears Home Services Air Duct Cleaning Service
Pros
  • Came 2 days befor my schedul time
Cons
  • Following up with them to fix there problems to replace the tv
Reason of review
Damaged or defective
Loss
$426
Preferred solution
Full refund
Sears Home Services - Lousy customer care and appointment s
On April 24th 2019 I had a sears home services Technician come to my home for an in home diagnostic and repair of my refrigerator. The technician ordered 3 parts, 2 evaporators and a dryer on April 24th. After the parts came in I was scheduled for a return appointment...
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Review
#1531750 Review #1531750 is a subjective opinion of poster.
Service
Sears Home Services Customer Care