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Signed up for maintenance plan on all appliances. Have called for a repair. Tech came 2 weeks later the original tech was a no show (apparently was sick). Schedule another no show and lied that I was unreachable and I was home. Tech never called. Sears is a scam. And...
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1.5
#1128233
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*****NEVER PURCHASE THIS PLAN EVER ******* Such a scam..... I see now how they work it so they can take your money - but not actually come through on their side. I had a repairman come out to say our fridge was not repairable - wrote it on the claim form and...
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Anonymous
Anonymous

It is a big scam I have been warning for months about it. Call your local news station to do a story on sears. Also contact the bbb good luck and sorry for your loss. Rocheste...

1.0
I didn't like
  • Totally ripped me off- lied
#1127457
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We built our new home last year and purchased all our appliances through Sears. We were thrill to pay the the extended warranty at the time for the security of knowing we could be sure our appliances would continue to be serviced for years to come. As soon as we hear...
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ransom
ransom

So when or if Sears goes out of business, the top management will not suffer, they are already zillionaires. The thousands of daily workers are who will be out of jobs. Is t...

Anonymous
Anonymous

Sears lid to you that is a shame your out the money. This is a good story for all the us customers being fed the same line. Get your refund while you can bankruptcy is in the ...

1.0
#1126097
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Sears Home Services - Hvac System Review

Sears Home Services
#1113596
1.0
Details
If you look up ***. SEARS will show up. DO NOT DEAL WITH THIS *** UP COMPANY. THEY SHOULD GO OUT OF BUSINESS Double billed, overcharged, hate talking to people from *** *** Egypt.
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Sears Home Services - Rude customer review

Sears Home Services
#1112798
1.0
Details
Ac was not working a tech was sent out and it still does not work. Tech was rude and hung up the phone.
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Sears Home Services - My Kenmore elite refrigerator is not working after 4 years.

Sears Home Services
#1109921
1.0
Details
Contacted service. Waited 1week, technician did not show up.had 2 other repair places say it is a known problem. Still waiting for Sears service
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Sears Home Services - POOR SEVICE

Sears Home Services
#1109218
2.8
Details
HOW CAN YOU JUSTIFY A CUSTOMER WAITING A MONTH FOR SERVICE CALL. IF MY SET WAS NOT THAT IT WAS SOMEWHAT WATCHABLE . I WOULD GO OUT AND BUY A NEW ONE. MOST DEFINATLY NOT AT SEARS POOR {{Redacted}} I HAD TO ENTER AT LEAST 100 WORDS. DID YOU GET HOW I FEEL.
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Since June 2017, we have had a problem with a Kenmore Elite Refigerator. Products left on the left side of the machine freeze and as a reslt are unusable. We have had 7 service calls with various parts replaced with no change to the problem. Currently we are waiting on...
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2.0
#1125694
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I purchased Sear Home Warranty in August, 2016. It got automatically renewed in August 2017. In September, 2017, I filed a claim on my refrigerator problem. They had multiple contract technicians and tried multiple time to fix the problem, but the problem did not get...
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h.kitchener
h.kitchener

Now you realize just how valuable those warranties really are. Best to save your money and not fall for these scams.

1.3
#1121904
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Bought 3 appliances all with 3 year Sears protection agreement Gas dryer Dec 4 2016 Wall oven Feb 16 2017 Washing machine April 23 2017 Total cost of warranties is 655.85 dollars taxes included. Given that Sears will not be upholding their end of the deal of warranty...
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Anonymous
Anonymous

Call the ma department and cancel it. You can get a refund. Rochester ny

1.0
#1121011
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Sears rips off customers. Do Not Do Business with them. Sears; to anyone who reads this, I want to warn you about doing business with the failing company Sears. I ordered two articles from Sears on 6/30 2017, totaling $160.00. As soon as they arrived, both missing...
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1.6
I liked
  • N o t h i n g
I didn't like
  • Absolute worst and most upsetting experience
  • Dont stand behind repair
  • Run around when trying to get timely service
#1120898
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I needed a repair done asap due to my home closing in 48 hours. I looked up 24 hour emergency repair and called twice. I was told they could be out in a week. I explained what the sears web said and was transfered to a closed business. I called back explaining my issue...
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Anonymous
Anonymous

If you use sears for a repair expect a 3 week turnaround. They have not offered emergency service in 15 years. Rochester NY

1.0
#1118327
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I have contacted Sears regarding my refrigerator not cooling or freezing. A tech came out collected deductible and said it would be 2 days to get part. Well 4 days go by still had not heard from repair company. I had to call them tech said he was on the road. He is...
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Anonymous
Anonymous

Good luck I would get a refund on your contract and use another repair company. Rochester NY

1.0
#1118294
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DO NOT get sucked into this joke of a home warranty. I called sears to get a repair on my dryer that was purchased from them! The service rep offered me the option for a home warranty, sounded like a great idea! I have tried to have my dishwasher repaired using this...
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2.4
I didn't like
  • Very long delays
#1117202
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