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We purchased a Sears home warranty plan in June effective July 1st 2017. We made our first call today. Only to find out that what we were quoted as $75 per service call was now $100. We also found out that unlike what the sales pitch where they explained that we could...
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1.0
#1098297
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I already knew what I needed replaced. I requested item but technician 'had' to come out and charge his fee for a 'diagnosis'. Lol. I was told over phone that fee would go to repairs. Imagine my shock when I was told my 3.5 yr old super fancy front loader needed over...
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1.0
#1098177
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So my refrigerator just made a year old on August 30th of this year. It stopped cooling around August 11th, I called Sears to have it repaired and the next appointment wasn't until August 23rd between 1 and 5pm. Around 6pm on August 23rd the repairman calls to ask me...
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1.9
I liked
  • Sales people were nice
I didn't like
  • Sears home services
  • Long wait to have an appliance repaired
#1097202
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Sears Home Services - Return Refrigerator

Sears Home Services
#1075611
1.0
Details
Be aware of these robbers. Do not buy anything otherwise you will repent your rest of life. Horrible customer
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Sears Home Services - Wrong diagnosis, no Sears accountability

Sears Home Services
#1050444
1.0
Details
The tedh said the varing fridge temp was due to a malfuntioning regulator which is easy to purchase and replace. I was happy to pay the $99 diagnositic fee. The part, ordered from Sears, using the number provided by the tech, did not fix the problem. Sears would not send the tech out to better diagnosis the fridge unless I paid again! Silly Sears, bye bye.
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Sears Home Services - Refrigerator

Sears Home Services
#1049368
1.7
Details
I bought a refrigerator about $3000 from sear Kenmore brand about three or four months later if making sound I called them 5 time they keep saying you need to vacuum in the back but there's nothing to vacuum no dust very bad customer service never buy Kenmore Brands anymore
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Sears Home Services Lawn Mower Repair Review

Sears Home Services
#1038608
2.2
Details
I took my lawn mower to get it repaired at the sears in garden city ny. One of their associates proceeded yo tell me i couldnt leave it to get it repaired because they needed to have at least 12 lawn mowers broken to have mine repaired what the ***?? So i have to wait until they have a bunch of broken lawn mowers before i can get mine repaired unbeatable.
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New England Servce Dist came on August 21st. He gave me an estimate of over $500 saying that head gasket was gone and various other things including battery. I could not afford that for a tractor that I paid $800 for 8 years ago. I had to pay $101.03 for nothing. Did...
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h.kitchener
h.kitchener

An $800 Sears lawn tractor isn't build to really last. That said, next time it fails to start or you have problems with it, try to find someone to look at it like a relative, ...

2.0
I liked
  • Technician was friendly
  • Technician
I didn't like
  • Fact that if i bought a home service agreement
  • I just want
#1096321
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I SPENT ALMOST 500.00 FOR YOUR SERVIC ON MY TV SET. I HAD 1 SERVICE CALL IN OVER 4 YEARS. I CALLED FOR SERVICE CALL AUG 28TH. THE SOONEST I COULD GET SERVICE IS SEPT 27TH. THAT IS NOT ACCEPTABLE. YOUR SERVICE PLAN STNKS. WHY NOT GIVE ME A REFUND AND CANCEL? WHAT AM I...
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#1095740
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I have been without a refrigerator for almost four weeks. When the problem was reported, service was provided in three days. However, I was told that the parts needed to be ordered. A week later, technicians returned to repair and discovered that another part was...
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Anonymous
Anonymous

That is how sears provides service cancell the call and use someone else. Rochester NY

I liked
  • Technicians were professional and polite
I didn't like
  • How long it is taking for repair
#1094603
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I had an appointment to get my ac fixed between 7:00 am and 1:00 pm. The tech called me at 1:45 pm saying he was on the way. 2 hours latter I called dispatch and was told that the tech. went to another job and I am next. 2 more hours go by and dispatch says he is on...
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1.0
#1093733
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10/2016 received call selling Sears Home Warranty Plan, my appliances are getting old but they work. The salesman said everything is covered, I asked if I could use local repairman he said of course. Starting 11/2016 paying $65.17/month. On 6/2017 I called to make an...
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I didn't like
  • Poor
#1093583
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My major complaint is the fact that they have put newly refaced cabinet doors above my oven TWICE, and they have d-laminated and the peeled edges are sharp and can cut you. Also, they have violated their own warranty, by failure to honor the part of the warranty which...
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1.0
I didn't like
  • Worker appearance
  • Misleading information
  • Customer service was horrendous
#1093077
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My 2014 Kenmore quit working the 2nd time in the last 7 months on July 28, 2017, and I called for Sears repair. I got a repairman to look at it on Aug 10th 13 days later, to show up sometime between 8am to 5pm. I'm told the compressor has gone out again, and parts will...
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Anonymous
Anonymous

I would contact the bbb and the news media. This is how sears operates their business. The worst part is if you have had two compressor failures the first install was probably...

1.4
#1092474
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