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Please continue to post your complaints online. I am currently working to start a class action suit against sears on your behalf.

I am a ex service tech that has spoken with a lawyer Interested in pursuing this. There have been many complaints about the home warranty and master protection agreement. I have a list of complaints that include not covering items, bait and switch, long wait time, bad customer service, being overcharged, not covering replacements and other issues. The master protection agreement is sold by sears, the sears home warranty is owned by cross country.

I will be collecting as much information as possible and keep everybody informed. Rochester ny

Reason of review: Other issue.

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Guest

we have been on the merry go round sinc november with no resolution to the replacement of our dryer

Jacorian Znj

They didnโ€™t have anyone to complete the work so I had to hire someone and then kept stalling on paying claim. I finally gave up tried to cancel they kept telling me someone would call me back, never did.

Never paid claim.

I gave up stopped payment on warranty. Then they sent me a collection letter and said I was in breach of contract.

Guest

Itโ€™s time to change the bankruptcy laws! And of course no attorneys will help with that either!

Sears just keeps stealing money & no one will stop them!!! scootersjewel @***.com

Guest

Worst! They came, did the minimal, left.

They did not realize ahead of time that two of our appliances are gas. Another service person was to come out specifially to do that but did not let us know ahead of time when they were coming -- Got a call 2 hours before he said he'd be there and we were out of town so had to cancel.

No further word or way to contact to reschedule. Waste of money!!

Guest

Charged for building permits that were never obtained.

Jack K Zqn

Signed up online for a technician to check out my water heater. Before signing up for an appointment, the site specifically stated that the evaluation to determine the cause of the problem was free.

I would be charged a diagnostic fee of $99 which would be waived if I agreed to have the work done by the technician. Turns out the only problem was is that the pilot light went out. The technician re-lit the pilot light and then told me he was going to charge me $100. When he gave me a total, it was for $100 plus $99 with no explanation of each amount.

Just handwritten figures totaling $199. I questioned the $99 figure and he said that was the diagnostic fee. I told him I was told the fee would be waived if I had the work done. He told me that the diagnostic fee was ALWAYS included in the total amount due.

After questioning Sears about this, they sent me a phonied up service bill with my signature attached that I agreed to the bill off $199 which was after they waived the $99 fee. TOTAL FRAUD.

Kathleen C Oez

I am a victim and tired of the lies I've been told by Sears home warranty, Cinch! Today was the straw that broke the camels back!

I can write about more later, I just found this site but am now exhausted in being talked down to by a Sears Home Warranty, so called, supervisor!

I definately want in the class action suit! I was going to contact a lawyer and find out how to start one, or just sue them for all my money I was just literally giving them, but then found this site.

Becky D Cco

This is great to hear.

Garrison Zgr

I'm in the same boat. In 2018 I lost one for the same reason so not knowing there was an issue I bought another rather than repairing based on cost.

Well the one I bought in 2018 just went for the same reason and they are saying the compressor was only covered for 1 year rather than the 5 or 10 I had been told by the service desk. I'm just at a loss.

In the middle of the IDA issues I have no furnace or water heater so my patience is gone. How do I sign up.

Dionte Daa

Hi! Looks like I was screwed also!

Bought a new refrigerator July 2019 stopped working a week ago. I also purchased a maintenance agreement same time for 3 years for $499 starting calling last week right away as I had a full fridge full of food, medication and two kids and pets. Not to mention itโ€™s 90 degrees out. Starting calling the numbers on the booklet and receipt and of course promised to come right away and they made me wait 5 days and no one showed!!

They give you the run around with phone numbers and appointments even text me the appointment with an order number which is useless. They say thereโ€™s a link and nothing! This is terrible! Someone needs to get to the bottom of this scam.

I had another service person come out and said heโ€™s hearing this same scenario a lot! My compressor is bad Iโ€™m out close to $3000 I have to buy a new refrigerator for $2100 and lost all that food. Paying for lunches for my son at camp etc this is terrible!!

Is there something we can do!! Stephanie kleenkuts1@***.net someone please help!!

Guest

My advice to all of the complaints is to write to the state attorney generals of the states you live in and the offices of Sears. (I had to complain in 3 states) I did that 3 years ago and got results.

It took time but I got my money back, all but the shipping.

It was well worth my time and effort. I wasn't going to wait for anyone else..

Julie R Kkr
reply icon Replying to comment of Guest-2016409

I have contacted the attorney general, over 100 lawyers, federal trade commission & anybody else who would listen with absolutely no results. Iโ€™ve tried to hire lawyers to help change the chapter 11 laws that sears is hiding behind with no one taking the case.

They lied to me about how an hvac works! (Like I canโ€™t google it) $20,000 & the inside of my house is 81*. They use flex hose made for ceiling vents but installed in the middle of floor in the middle of the rooms. These are extremely dangerous.

Anyone over 5lbs could lose a foot but still no one will help. I will join hands with anyone who can find legal counsel thatโ€™s not scared of the chapter 11!

Contact me at scootetsjewel @ yahoo. Com

Guest

Still trying to find one thatโ€™s active

Guest

What's going on with the class action suit?

Raider Huk

We bought furniture from Sears and purchased what they called a Gold Star warranty. We received a broken recliner and all of a sudden Sears closed shop and no one knows wtf this warranty even is.

Canโ€™t get a refund. Cost $100 and when I refused to finish paying off the chair and told them to come get it they turned me over to collections.

Kristi G Dlq
reply icon Replying to comment of Raider Huk

Same here!!

Takeria Lxd

Please let us posted

Guest

I have a Protection agreement for side by side Kenmore have dates- details 6 service calls asked for a replacement and was sent to a line in the Philippines?. Still not working right! Very interested in pursuing liable.

Guest

my refrigerator/freezer has stopped working since October. I have had 4 techs to come out and fix it.

the last tech stated it needs to be replaced. I called benefits depart spoke with someone by the name of Mike, explained the problem and what the tech stated in his report. Mike stated someone would get back to me it has been a week. I am still waiting.

I also submitted a food loss claim twice since October and still no response.

Now I am in the process of submitting another one. this is the worst customer service i have ever seen in my life.

Guest

Same! I have been waiting a month for them to send me the list of items they came out and worked on but were unable to fix.

I have spoken with 9 people who said it would be sent in 48 hours. Total rip off.

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