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I am so frustrasted!! We bought in 2015 a Kenmore elite fridge for 35000.00 is a junk since the begging give us problems and completely die. The technician the las time called to confirm he was on his way and never showed up. The call center that answer the calls...
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1.0
#1242751
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Sears Home Services - No show complaint.

Scheduled washer repair, no show, no call, terrible customer response, they could care less. Do not use this service.
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Warranty
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#1263087
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The technician was two hours late with no call warning he would be late. Tech came a 730 PM after we were in bed for the night. After five minutes he said he could not fix my dryer because it was the vent clogged in the wall going up through the ceiling. I called a...
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1.0
I didn't like
  • Dumb technicians
  • Customer service
#1222774
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Sears Home Services - Rust in the inside of washer by the bleach dispensor
Back in November 2017 I called sears for a technician to come and do maintenance on my washer and to repot that it had gotten rusted by the bleach container. The technician took a picture of it said that someone from sears would be contacting us. Over 2 months had...
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I liked
  • Technicians were professional and polite
#1187362
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Dishwasher failed in September 2017. Sears/contractor has been to house 5 times 7 different repair people. Ordered parts each time. Had to wait weeks for each repairman to come out. Now they say dishwasher needs replaced. The replacement is in review. Also destroyed...
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1.0
#1195615
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I called Sear's to request an oven/range repair.  When the technician arrived, he diagnosed the problem and  proceeded to hardsell  a warranty that purported to cover repairs for multiple items in my home - "The Master Warranty".  This technician claimed that he would...
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1.0
I didn't like
  • Repair policy
  • Customer service was horrendous
  • Sears home service
#1139482
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I have had nothing but problems with my washer and dryer since I bought it. Several repair calls and money spent on extended warranties. They take forever to get here then they say they have to order parts and it takes even longer. The average repair time I have...
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1.4
I didn't like
  • S e r v i c e or lack thereof
  • Extended warranty service
#1157692
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We have a Sear Home Warranty we pay $70/mo. Nov 2017, We had problem with our Washer, breach & softener dispenser not working. One tech came and told us what part needed replacing sold us on the warranty. Another tech came & diagnose the failure & ordered the failed...
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1.0
I didn't like
  • Ver poor overall experience
#1144683
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We purchased the $69 Sears Home warranty and then about 35 days later had our drain pipe plumbing stop-up. It says right in the warranty booklet that plumbing stop ups are covered. Sears wouldn't pay the claim because they said that it was a pre-existing condition...
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Anonymous
Anonymous

It is a big scam I having been warning consumers for almost a year about this. Call the news media and a lawyer sears service should be shut down. Rochester NY

1.1
I didn't like
  • Customer service and didnt pay claim
  • Got ripped off
#1092422
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Called to have 2yr old kenmore frige repaired, had apointment on sep 15 that no tecnican, showed up for, call said sefvice was complited, nope it was not. So had to make another apointment for sept 20th, they better show up, i will be out of my frige for 12 days by...
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1.0
#1101626
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