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July 10 2018 my 2 year old sears kenmore elite grab-n-go $@2000, stopped cooling. July 16 tech came out “ emergency” repair , ordered parts. July 26 Karen from sears cancelled my 27th “ emergency” service repair stating failure of UPS to deliver all needed parts....
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1.0
I didn't like
  • Given go around
  • Availability of service
  • Given run around
#1323558
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Hello, I have a SEARS home warranty policy and I have run into a wall with them. My dishwasher stopped working and I contacted them to come and fix it. I pay my premiums of $49.00 every month for coverage of my appliances and $75.00 for the deductible when the tech...
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1.0
I didn't like
  • To be taken advantage of
#1331569
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I am so frustrasted!! We bought in 2015 a Kenmore elite fridge for 35000.00 is a junk since the begging give us problems and completely die. The technician the las time called to confirm he was on his way and never showed up. The call center that answer the calls...
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1.0
#1242751
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I have been waiting now for 5 days to get a phone call back from a Sears home warranty supervisor! I was told 24-48 hours. I keep calling and they refuse to talk to me about their mistake! I have had 2 claims each with a problem. The last is trying to get my A/C...
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1.0
#1270586
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Sears Home Services - No show complaint.

Scheduled washer repair, no show, no call, terrible customer response, they could care less. Do not use this service.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1263087
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We bought our Kenmore Elite Refrigerator at Sears May 2017, in April 2018 our freezer stopped working. We called Sears and a repair man came a week later. He found that our compressor was no longer working. They scheduled another appointment and ordered the parts that...
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1.0
I didn't like
  • Did not like it
#1248277
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The technician was two hours late with no call warning he would be late. Tech came a 730 PM after we were in bed for the night. After five minutes he said he could not fix my dryer because it was the vent clogged in the wall going up through the ceiling. I called a...
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1.0
I didn't like
  • Customer service
  • Dumb technicians
#1222774
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Sears Home Services - Rust in the inside of washer by the bleach dispensor
Back in November 2017 I called sears for a technician to come and do maintenance on my washer and to repot that it had gotten rusted by the bleach container. The technician took a picture of it said that someone from sears would be contacting us. Over 2 months had...
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I liked
  • Technicians were professional and polite
#1187362
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Dishwasher failed in September 2017. Sears/contractor has been to house 5 times 7 different repair people. Ordered parts each time. Had to wait weeks for each repairman to come out. Now they say dishwasher needs replaced. The replacement is in review. Also destroyed...
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1.0
#1195615
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Contact Sears Home Services

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
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I called Sear's to request an oven/range repair.  When the technician arrived, he diagnosed the problem and  proceeded to hardsell  a warranty that purported to cover repairs for multiple items in my home - "The Master Warranty".  This technician claimed that he would...
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1.0
I didn't like
  • Sears home service
  • Time being taken advantage of
  • Experience or the service
#1139482
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