(124 of 1676 reviews match)
Most helpful reviews first
I bought a new washer from Sears a few months ago the motor went out now it's been over 3 weeks since the technician came out November 7 2018 to service the washer it is now November 30th 2018 and it still has not been fixed and I have a child with special needs I can...Read more
Sears Home Services in Chula Vista, California - Extremely poor service
Here is the short story. Going on 2 month without a refrigerator. First service call missed replacement of needed part. Second tech ordered needed part will take another month to see if part is even available. Then what?
July 10 2018 my 2 year old sears kenmore elite grab-n-go $@2000, stopped cooling. July 16 tech came out “ emergency” repair , ordered parts. July 26 Karen from sears cancelled my 27th “ emergency” service repair stating failure of UPS to deliver all needed parts....Read more
Sears Home Services in San Bernardino, California - I have a warranty protection plan with sears on 4 different.
I called the warranty protection plan to make arrangements to have them work on our T.V. that went fine. Asked about our *** eater and they said they will give me 25% of the price of parts but they don't fix them no more. I also have 2 air compressors covered and basically got the same response. The warranty was not cheap for those four items for them to only fix one. My warranty is still good till April of 2019. If they are not going to honor the warranty they need to give me a cash refund.
Hello, I have a SEARS home warranty policy and I have run into a wall with them. My dishwasher stopped working and I contacted them to come and fix it. I pay my premiums of $49.00 every month for coverage of my appliances and $75.00 for the deductible when the tech...Read more
GE Oven broke on Aug. 1. It is Sept. 9 and they are calling to cancel our appt for Sept 10 because the part we have received MAY not be the part that fixes the problem. They want us to wait until the 2nd part arrives on Sept 27 and THEN send a techician, even though...Read more
I am so frustrasted!! We bought in 2015 a Kenmore elite fridge for 35000.00 is a junk since the begging give us problems and completely die. The technician the las time called to confirm he was on his way and never showed up. The call center that answer the calls...Read more
I have been waiting now for 5 days to get a phone call back from a Sears home warranty supervisor! I was told 24-48 hours. I keep calling and they refuse to talk to me about their mistake! I have had 2 claims each with a problem. The last is trying to get my A/C...Read more
Sears Home Services in Sacramento, California - No show complaint.
Scheduled washer repair, no show, no call, terrible customer response, they could care less. Do not use this service.
We bought our Kenmore Elite Refrigerator at Sears May 2017, in April 2018 our freezer stopped working. We called Sears and a repair man came a week later. He found that our compressor was no longer working. They scheduled another appointment and ordered the parts that...Read more
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