If you have Sears repair your appliance, chances are that the technician will push you to buy a 'Sears Home Warranty' to cover your appliances and provide you peace of mind. In fact, he'll even discount his service by 50% that very day if you buy one.
And who doesn't trust a legendary brand like Sears, right? And that kind Sears repairman looking out for your best interests. Well, don't fall for it. For some reason, Sears saw fit to partner with Cross Country Home Services AKA HomeSure AKA Country Home Services.
And they aren't reputable. When I needed a repair on my dryer and range exhaust unit, it took two days to get a repair person out. He wasn't from Sears, but a small outfit that was badly reviewed online. He diagnosed the prob, said he'd order the parts and get back quickly as the parts were easy to find.
We went without the dryer working for 8 days, and that was after much effort to get things moving. Then, on the 10th day, a rep from the HomeSure/CCHS calls to deny the claim on the built-in range exhaust unit. The small print apparently excludes this item completely.
The only silver lining is that I needed repairs in the second month of my agreement, was able to reevaluate the deal and get out before paying a lot for a very little....a bad proposition overall. Avoid them and pay out of pocket to end up ahead.
Product or Service Mentioned: Dryer Repair.
Reason of review: Poor customer service.