Are we in the Dark Ages? Reported Kenmore Elite refrigerator not working on 9/21 took two weeks to send a service person on Oct 5.
Can't determine if it a circuit board or compressor. Ordered a new board at $600. will need to wait two more weeks for next service call Oct. 20 to determine if new board fixes it.
If not, will need a new sealed Refrigerator unit - no telling when that will arrive and how long to wait for that next service call. In the meantime will have been four weeks without refrigerator/freezer before I even know what the problem is and maybe six to eight weeks before the issue is resolved.
Never again will I purchase from Sears. Their retail business is going south and they are driving their appliance business in the same direction.
Product or Service Mentioned: Sears Home Services Refrigerator Repair.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.