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Are we in the Dark Ages? Reported Kenmore Elite refrigerator not working on 9/21 took two weeks to send a service person on Oct 5.

Can't determine if it a circuit board or compressor. Ordered a new board at $600. will need to wait two more weeks for next service call Oct. 20 to determine if new board fixes it.

If not, will need a new sealed Refrigerator unit - no telling when that will arrive and how long to wait for that next service call. In the meantime will have been four weeks without refrigerator/freezer before I even know what the problem is and maybe six to eight weeks before the issue is resolved.

Never again will I purchase from Sears. Their retail business is going south and they are driving their appliance business in the same direction.

Product or Service Mentioned: Sears Home Services Refrigerator Repair.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

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