Not resolved

We purchased our dishwasher in May. A month ago the dishes weren't getting clean.

We called the service department and battled with them. They came out to fix it last week. They said it was our fault. We were using the wrong soap and not turning on hot water from the sink before we used it.

They did nothing to fix it. We called them back because it still doesn't work. They came out today and said it needs a new motor. I said it's a new dishwasher the motor is new.

They said I know and have to order the part and aren't coming back until the 27th.

So we are stuck once again with a dishwasher that doesn't work. Shouldn't they just replace this one they sold us one that doesn't work.

Product or Service Mentioned: Sears Home Services Dishwasher Repair.

Reason of review: Poor customer service.

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