Sears Home Services
Reviews and Complaints
TERRIBLE SERVICE!!!!!!
Sent to collections
Preferred solution: Full refund
Avoid At All Costs
- Customer service
- Customer service - no ability to talk to anyone with authority
Preferred solution: Deliver product or service ordered
Sears Home Services Washing Machine Repair Review
ABYSMAL SERVICE!!
- Customer service
- Poor communication
- Disempowered employees and processes
Preferred solution: Let the company propose a solution
Sears Home Services - Kenmore Elite French Door Bottom-Freezer Refrigerator Review
SEARS HOME SERVICE SUCKS
Four service calls placed so far. 1st time service rep took atleast 3 attempts to find the problem and replaces board.
Dishwasher works for a month and breaks. Next 2 attempts similar problems, service guy replaces assembly panel once, circuit boards once with multiple visits as usual. The most recent attempt, appointment for 8-5 PM and technician calls at 3.30 and says his house is 1 hour away and have to reschedule the appointment. Next appt scheduled in another week.
The same technician repeats the same joke this time too, he calls at 6.30 PM in the evening and cribs about overbooking. Called sears home service and literally nothing happens other than hearing "Sorry sir for what happened". I should be insane hoping these guys will come in next Monday and fix the problem.
This dishwasher is under master protection and sears would have spent 3 times more than the cost of a new equivalent machine on servicing so far. But they still are not ready to replace it with a new one.
Preferred solution: Let the company propose a solution
Upsell on Water heater parts.
Payment of deductable
On Oct 5, 2016 a Sears Technician from Sears Home Services, came to my house located at 100 Tall Timbers Circle, Newnan, GA 30265 to repair a dishwasher. The tech was provided through HSA, Cross Plains, WI.
Techs ID nr is 0820241. Tech stated that he must order parts to complete repair and requested payment of my deductible in the amount of $75.00. I wrote the tech a check for that amount. My receipt does show that I in fact provided him with the check for $75.00.
Tech ordered parts and we rescheduled the repair for Oct 24, 2016. The check as of today, Nov 29, 2016 has not cleared my checking account. Now to further complicate the issue, I am in receipt of a letter from National Clams Center attempting to collect that $75.00. Request this matter be resolved soonest.
William C. Lynch Home phone: 770-683-**** Lynchwc@***.net
- Prompt repair
- Money service
HVAC condenser replacement
Preferred solution: Full refund
Sears Home Services - Heat Pump Repair Review
Sears Home Services - Sears Repair Center Review
It was 47 days ago when I told the repair center to find my machine, repair it and give it back to me. I never believed the diagnosis.
Four times I was told a silver piece loose inside, damaged beyond repair, outside piece could not be fixed. Not believable. The fifth time was believable. I was also told the machine was lost, but in reality it was still in Sacramento.
Now I got my machine back.
I was never told that DVDs still play. Thanks to the person for finding my machine.
Sears Home Services Repair Review
The Technician Never Showed Up for My Scheduled Appointment
I had an appointment to have my two-year old Kenmore refrigerator fixed. I waited for four hours, and the technician never showed up.
I received a survey to rate my service. When I called customer service to inquire why I was emailed a survey even though I had not been provided service, I was told the technician was on his way. Then the serviceman finally called to let me know he would not be coming, and I needed to reschedule. But instead of offering me an appointment for the following day, I was given an appointment for four days later.
And I could not even pick the time that was most convenient for me.
I spoke to two supervisors who were extremely rude, and they hung up on me.
- Limited appointments
Preferred solution: Let the company propose a solution
Sears Home Services - Refrigerator Warranty Review
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I am having exactly the same issue, despite numerous calls to customer service nobody will assist, I have sent an E.Mail with copies of all receipts showing payments, cancelled checks and they are not interested all they can offer is a payment plan for something I have already paid.