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My 2-1/2 year old Kenmore Elite french door refrigerator/freezer quit working on January 13th. I called a repair technician who was able to come out the next day. He could have fixed my fridge the following day but reminded me that the parts were under warranty with...
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1.7
#1210574
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I have a very bad experienced with sears poor and not professional, rude customers services for my home warranty of dish wash issue, basically they don't want to provide further assistance that customer asked for, even the Supervisors or case managers, they don't want...
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Anonymous
Anonymous

That is how sears runs the company, anyone with a extended warranty with them should cancel it and get a refund

1.0
I didn't like
  • Sears repiar service
  • Lousy customer service
  • If i could give zero stars i would never again
#1209822
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I have been try for over 6 months just to get a preventive maintenance on my furnace, it has been a very frustrating experience. I can't believe a business of this magnitude would be so dishonest and out right lie and give you the run around. Beginning in Sept 2017,...
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1.0
I didn't like
  • Poor service
  • One big fat zero
#1209340
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In the last 3 1/2 months I have been trying to get home warranty service on my central heat system. A tech showed up on the first appointment but never filed a report to SHW to authorized the repair. In the three subsequent appointments, the tech never showed up or...
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1.0
#1220151
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The initial service call went OK, the technician (Rodney) diagnosed the problem and ordered parts. I couldn't get a return appointment for two weeks. The second technician (Leroy) arrived two hours late and complained for several minutes about how he'd been overbooked...
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#1199212
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My ice make in my refrigerator stopped working in June. A Sears repair man came to my house in July to make the repairs, it worked for a day, then no ice and then I was told I had to wait 3wks for another appointment. Since that, they have come to my home SIX times for...
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Anonymous
Eva mcphetridge 14

I have purchased this home warranty thru Sears and I have been giving the worst service jin #430868,Richard #85118 chester#74724 And Nora 300192this is the amount of people I ...

Anonymous
Anonymous

Call your local news media and the bbb. If you have a extended warranty it should fall under the lemon guarantee and be eligible for a replacement. Sears service is terrible g...

#1136451
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I called for a dishwasher repair. It took two weeks and, when they finally came out, the cost to fix (a 6 year old Kenmore) was going to be over $500. At that point, made sense to consider buying a new one but, as can be expected the repair man put me on the phone with...
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Anonymous
Anonymous

The technician gets nothing for double billing, although this may have been a mistake on this part.

Anonymous
Anonymous

Hear is a local phone number for you.Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services.I would also contact your local news media and the bbb.Ro...

2.0
I didn't like
  • Being double billed for the service call and then blown off
#1153399
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I pay for a warranty service every month ACH from my account and now I find out that the service is terrible. I have been waiting to get my claim resolve for over a month. It took over a week for a service man to come out. Since that visit the oven that needed...
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Anonymous
Anonymous

Contact your local news media to do a segment on sears. It has been getting consumers fast results. Rochester NY

1.1
#1199698
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Re: SEARS SERVICE TICKET # 000850540480294 How I spent my Saturday (January 27, 2017). After having problems with my 1.5 year old LG Refrigerator (not purchased through SEARS), Wednesday 1/24/18, my spouse went down to our local SEARS Hometown store to discuss repair...
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1.0
I didn't like
  • No contact for missed scheduled appt
  • Losing an entire day waiting for techinician
  • Lack of training for schedulers
#1178704
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Sears Home Services - Rust in the inside of washer by the bleach dispensor
Back in November 2017 I called sears for a technician to come and do maintenance on my washer and to repot that it had gotten rusted by the bleach container. The technician took a picture of it said that someone from sears would be contacting us. Over 2 months had...
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I liked
  • Technicians were professional and polite
#1187362
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