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DON'T USE SEARS HOME SERVICES FOR ANYTHING. THEY DON'T LIVE UP TO THEIR CLAIMS. I have come to find out why Sears is FAILING to survive. After numerous emails and phone calls my problem has not been resolved. I looked into getting my 2-year old Craftsman riding lawn...
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2.0
I liked
  • Service person did good job
  • Service person was on time
I didn't like
  • Promising discounts later not given
  • Customer service representatives not at company hq
  • Call takers not able to speak english clearly
#1386889
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Sears Home Services - TURNER PLUMBING JACKSONVILLE FLORIDA CREATED A DISASTER IN MY HOME
They came out to check for a leak in my laundry room and left the hose to the washing machine not connected. When I went to use the machine water leaked in my home through the vents and into my living room. When I called for assistance I was told to call the office on...
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1.0
I didn't like
  • Incompetent technicians
  • Sears home warranty program
#1384315
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I bought a new washer from Sears a few months ago the motor went out now it's been over 3 weeks since the technician came out November 7 2018 to service the washer it is now November 30th 2018 and it still has not been fixed and I have a child with special needs I can...
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1.0
#1411662
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I’ve been waiting for a part to my washer. It’s been 20 days since the part was ordered. I’m still waiting. All I get is the run around, saying they will contact me when the part is in. They tell their service personnel to push the extended warranty. My machine is 3...
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1.0
I liked
  • Repairman seemed knowledgeable
I didn't like
  • Time waiting for a part
#1408609
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Sears Home Services in Chula Vista, California - Extremely poor service

Here is the short story. Going on 2 month without a refrigerator. First service call missed replacement of needed part. Second tech ordered needed part will take another month to see if part is even available. Then what?
1.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1416394
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Heater started leaking on Saturday.. I called the home services because I was protected... wrong.. was told no one works on weekends.. made an appointment for this tuesday, but wanted it documented that the heater was leaking (nor repairable) and the tech coming on...
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1.3
I didn't like
  • Protection plan
#1408551
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My refrigerator is now theee years old. A year ago my refrigerator stoped cooling, a sears rep came out and said he had to order three parts and it would come in about 2 weeks and a tec would be back, the tec came out and said those were the wrong parts and took those...
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1.0
#1404274
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I had my Kenmore refrigerator repaired last August by a Sears technician. It was just over one year old. During the repair, the technician stated that if I took out a Sears extended warranty, Sears would reduce the current repair charge by 50%. This sounded like a good...
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Anonymous
MachoBudgerigar

Same thing happened here! Lied to about what it covered, then wanted what you saved when you take out this bogus policy, so still want $157 to get out of the contract! Sears y...

1.0
#1401065
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leaking refrigerator. told would come out and i would have to pay a diagnostic fee of $ 89. they would then tell me what was wrong and the cost to repair. if i did it then the $ 89 would go toward the repair. technician came unscrewed the back put in the water pipe...
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#1405492
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Sears Home Services - Maintenance service on my washer and dryer 12/1/2018

Made an appointment 2 weeks ago for a the technician to due maintenance from 1 to 5pm. The service tech never showed up or call. I called customer service and all the had to say they can make another appointment for me. I been a 20 plus loyal customer and I’m getting is another appointment. Manager said he couldn’t help me.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1412834
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