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My grill caught on fire because a defective gas pipe and they did not want to cover it. Just sent a technician who said the fire was related to grease and who unprofessionally made a comment Sears will not tell you what they wont cover when they sell you the protection...
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h.kitchener
h.kitchener

Now you know why it is a mistake to buy any of these "protection" or "extended warranty" plans for anything. Save the money and when some appliance breaks and you cannot fix i...

1.0
#1289216
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We have used Sears for over 40 years for all kinds of service, maintenance, replacement windows and now the home warranty. It took 3 weeks of calling and trying to book an appointment online to try to get our dryer fixed. At least 3 hours of calling, not being able to...
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h.kitchener
h.kitchener

You are aware Sear has financial problems, aren't you? You are not alone in criticism of Sears of late. Best to shop elsewhere.

1.0
I liked
  • Breakdown of warranty services
  • Used to like sears service
I didn't like
  • This is strictly for the sears home warranty program
  • Way customer service for repairs handles things
  • Cannot call to schedule repairs when the appliance breaks down
#1289252
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Recently, I called Sears Home Warranty to fix a handle of my microwave. I had originally signed on with SHW based on a previous contact with Sears service who promised that SHW would cover this kind of thing. The repairman sent for the repair recently ordered the...
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#1286297
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I bought a Kenmore Elite grab-and-go refrigerator in October of 2015 the beginning of June of 2018 it stopped working luckily I paid for a master protection plan or so I thought.... after reluctantly waiting 70 hours I finally restocked my fridge after the repair was...
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Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

#1283169
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Bought a fridge early March, broke early April, repair appointment keeps getting pushed back 2 weeks at a time, next appointment will be 2 months to the day of the fridge breaking. Why would anyone ever buy from sears its no wonder why they are going out of business....
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Anonymous
Tony

Sounds very much like my story. :-(

1.1
#1264177
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I have purchased my oven from sears on November 2017, I have been going back and forty with sears protection department. They haven’t been to replace my new oven. Due to flames inside while I was cooking “ please se me the video attached “ it winter break my kids are...
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Anonymous
Chris

I don't think anyone reading this will understand your problem. I would suggest using correct grammar and full sentences next time. So there was a fire in your oven and now al...

1.0
#1157156
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We'd like to get in on a lawsuit. We have a washer for over 2 years since day one we have been calling Sears to look at the washer as no water fills the tub. The last repairman stated that all we are supposed to get is 3 in of water. We purchase this machine 4 a large...
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#1283635
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I've been trying to get my dish washer repaired for 5 months. While each individual customer service rep is friendly and working toward helping me, the systems through which Sears schedules appointments and records your user experience is deeply flawed. It has taken...
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Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

1.2
I liked
  • Each individual was friendly
I didn't like
  • Your systems do not appear to speak to each other
  • You never had any record of my prior conversations
#1275337
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On June 18th I had an appointment to have my fridge repaired. I was called at 12:05 noon and told that the Person that was assigned to the job did not have the tools to do the repairs. I took that as an insult. How can a multi million dollar company not have tools for...
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I didn't like
  • Customer service was horrendous
  • Organization
  • Dismissive technician
#1283992
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Dealing with Sears Home Services was an absolute debacle. I engaged them to fix my Treadmill in April. The technician showed up and charge me $99 to take a look at the Treadmill. He said he did not have the part and would need to order it. This was disappointing, but...
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1.7
Springdale, Ohio
I liked
  • Repair guys do a good job
I didn't like
  • Zero service
#1268658
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