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They called via voice mail on Mon. to say they would be at my house on Tues - by 3 PM Tues I started calling them (3 times) and was repeatedly told they would arrive before 5 PM

I had to take the day off from work - and long story short Sears Appliance Repair called about 4:45 PM to say repairman would not be there.

I have been without a refrigerator for 6 long days and when they asked if I wanted to reschedule, I told her to tell the repairman to go f--- himself.

DO NOT UNDER ANY CIRCUMSTANCE CALL SEARS APPLIANCE REPAIR. THEY ARE UNRELIABLE.

Monetary Loss: $300.

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SearsCares
Hoffman Estates, Illinois, United States #699306

Anonymous436778,

My name is Liz and I am a member of the Sears Cares Escalation Team. I came across your post and wanted to express our apologies for the difficulties you have experienced with your refrigerator repair. We realize how important it is to have a working refrigerator in your home, as it stores your food, drinks and medicines. We do our best to make every interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. We would like the opportunity to speak with you to ensure your situation is resolved quickly and to your complete satisfaction. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Anonymous436778), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

ts.

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