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Please include me! Tony, this is what is happening to me on a Refrigerator! We puchased a Kenmore refrigerator in June, delivered June 6, 2018. I did not operate properly and within the one month period when I called 1-800-4MYHOME, I was informed I had to go through a...
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1.4
I didn't like
  • Refusal to honor service agreement in timely fashion
  • Given run around
  • Poor follow up
#1410820
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Worst customer service. Don't waste your money on this company plan. I made an appointment October 16, 2018 for service on my GE refrigerator. Appointment as set for October 26. No one showed up. Rescheduled appointment now for November 06. After waiting all day,...
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I didn't like
  • Service scheluling
  • Obvious deceptive practices once trying to resolve claim
  • Lack of service appoint no one shows up
#1397038
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A technician came to diagnose my dishwasher. He took the parts out and said the problem was calcium on the parts. He could clean them for $50. I said okay.He then said " Or, you can get the Repair Cost Plan for $49.99 and save today and on all future appliances...
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Anonymous
Anonymous

That’s the sears scam to try and push you into purchasing the extended warranty

#1437887
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I am now at four weeks trying to get my washer repaired. CAUTION - In Northern Colorado it is mostly third party contractors NOT Sears Technicians. I scheduled a service call with Sears Home Services. The appointment was a no show and Sears had me call the technician,...
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#1426390
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We bought a new refrigerator and had it approx. 3.5 months and the ice maker stopped working. I looked through the trouble shooting and could find nothing that remedied the issue so I called the "Searshomeservice" as I had purchased the 3 year protection plan ($300.00)...
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#1409975
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Sears Home Services - Kitchen cabinets peeling after having them laminated

I have had my cabinets for about 10 years but NEVER expected them to start peeling. I see a lot of customers have reported this. I thought for the price i paid it would last a life time.
1.0
Details
Customer service
Product or Service Quality
Reliability
Value for money
Warranty
I didn't like
  • Cant get anyone to answer me
#1424601
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Sears Home Services - Trash Compactor
My trash compactor quick working and I have a home warranty plan with Sears. It also shows Sears on my plan. They had send a tech out within the week. He stated my compactor couldn't be repaired so he had called in and told them that. Two days later I received a phone...
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Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

#1348052
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Sears Home Services - No Service no one can come to my home

I'M HAVING A ISSUE WITH MY HEAT PUMP ON MY CENTRAL HEATING/ AC unit apparently no one can come to our home.I find this totally amazing they have no problem taking my money on a monthly basis,they want me to locate a local company to see if i can get them to diagnose and correct the problem.The catch is no one in my area will accept 3rd party arrangments
#1417305
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I've been calling Sear Home Warranty since the beginning of August nearly on a weekly basis . Trying to get my refrigerator fixed. I've called so often to this one number they gave me, when it ask for my phone number and i give it they just disconnect the call. With...
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#1401418
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I too have been experiencing extremely poor and rude service. Recently they came out to fix my washing machine. They supposedly ordered a new pump. After three weeks and numerous frustrating and worthless phone calls, still no pump. Luckily for me a technical happened...
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1.6
#1390155
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