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This Company is a flat out joke...Terrible from top to bottom beginning to end !!!! Everytime I rely on these people to fix my washer problems you might as well count your appliance being down for at least 2 months or more and probably at least 4-8 visits to your house...
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1.1
#1222034
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On 1-16-18 I had a service tech come to inspect my washer because of very slow fill. After his work process he informed me that the part I needed is no longer available so it's now up to SHW to resolve. When I used the washer next day, it would not stop filling or...
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1.0
I liked
  • Promise
I didn't like
  • No accountability
#1217692
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Our dishwasher had a catastrophic failure in August 2017. We called Sears and they said to call a plumber. The plumber came out and said that the dishwasher was the problem not the plumbing. He smelled burning when he tried to turn the dishwasher on. We called a water...
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Anonymous
Anonymous

What a nightmare, I would recommend contacting your local news media to do a story on consumer fraud. Rochester NY

#1200448
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My Kenmore fridge broke 2/28/18 and would not cool under 45 degrees in either the freezer or refrigerator. I am now on my 3rd service call since the issue started with no resolution. Sears will not replace the appliance since it requires 4 service calls in a calendar...
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1.0
I didn't like
  • Bad product
  • Expensive protection plan
#1219245
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Sears Home Services is the WORST ever home repair service. We were sucked into their service when we bought a Kenmore refrigerator. For $49.-/month, they will send out a repair person if there’s a problem. Then there is a $75.- service fee for each visit, unless the...
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Anonymous
Anonymous

Contact your local news media and the bbb. I just read a article that Sears is looking to unleash the hidden value in home services. I can’t wait to see what that is, god help...

1.3
I didn't like
  • Unhelpful
  • Scam
  • Frustrating
#1189059
Reply to reviews
I am so mad at Sears. I have been buying from Sears all my life and every thing in my house is from Sears. For the past 6 years the service has been less than poor.... I call and have to wait for someone to come , that is expected. But for repair people to come out and...
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#1219207
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On Mar 2nd 2018 my washer was diagnosed as being too expensive to repair. The process of getting a new washer is scheduled to take 3 WEEKS! The washer that was recommended to us and that we chose ended up being on back order. Nobody called us to tell us it was on back...
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1.4
#1214135
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After a year of the Sears Warranty program I had a failure in my Jenn Aire hood vent. Sears sent someone out to look at it and determined that it could not be repaired. 2 months later I discovered that Sears had no intention of replacing the Hood, but would only give...
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1.5
#1216558
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I am a Sears Optical employee and I am appalled at the level or lack of customer service. I purchased a Kenmore Elite refrigerator and extended warranty less than 2 years ago. I woke up on 1/11/18 to the food in my freezer completely defrosted and a fridge that was...
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Anonymous
Anonymous

Here is a number for a local manager, his name is Tom Hoyser 716-570-1391 I would also contact him and see what he can do. Rochester NY

Anonymous
Anonymous

You are only at the beginning of a long nightmare, Do yourself and all Sears consumers a favor and contact your local news media. They will help you get fast results. Rocheste...

1.0
#1175651
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This is a Refrig OR freezer, currently used in Refrigerator mode. It runs constantly and only cools to 55 degrees. Had a Sears Repair guy come out and did nothing more than check the amperage, which is too low. Didn't check the temp. control, thermostat, or anything...
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2.7
I didn't like
  • Result
#1217124
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