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I have a Master plan on my Kenmore window AC. I called for service and it took 2 weeks to get an appointment. Two weeks ago I had a technician here who determined that it could not be fixed and she called her supervisor who said she needed to order parts and the AC...
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1.7
#1302090
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No one showed up on the 13th to fix my washer. Got a call and 2 emails stating I had an appointment the day before and the day of. Pretty rude! Working people who don’t get paid if they don’t work suffer. What has happened to Sears? I have to now wait till the 21st now...
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#1303499
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I have several GE appliances, one of which is a GE Dishwasher that I have been trying to get repaired since 8 May using Sears repair services. I have First American Home Warranty program which contracts with some very unreliable Sears repair contractor. My phone number...
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#1296856
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SEARS HOME WARRANTY DEPT IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN. NEED A/C REPAIR AND CALLED SEARS. EVERYONE SEEMS TO HAVE THEIR PROVERBIAL HEAD UP THEIR YOU KNOW WHAT! WAS SENT A COMPANY TO CALL AND NUMBER WAS NOT IN SERVICE. SPENT 4 HOURS CALLING SEARS AND WAS...
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1.9
I liked
  • Warranty terms
I didn't like
  • Scheduling system
#1307729
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the activity on this order is somewhat hard to explain. I tried to explain this to the phone bank rep without a resolution. I asked to speak to a manager and the reply was that she was the only person I could speak with. I am sure there is a manager of the phone bank...
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1.0
I didn't like
  • Losing an entire day waiting for techinician
  • Lack of tech knowledge
  • No one at all cares about customers
#1300949
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In a nut shell . Two Saturdays I invested of my time and many phone calls to the service number.The first Saturday was a no show and a phone call at 5:30 to reschedule. Not on the phone that I requested to be contacted with.My appointment was 1-5.I got the second...
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1.6
I liked
  • Technician
I didn't like
  • Service provied
  • Service scheluling
#1298016
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I'm an idiot! I trusted Sears Home Services to abide by their word. I signed up for a one year Home Service contract with the understanding that after that one year was up, I could cancel the service. I have spoken to no less than 4 "customer service" (wow is that term...
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1.4
#1294641
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I give sears home service a 0 "zero" star review. Service was scheduled and the time frame was from 1pm to 5pm. Told customer service that I won't be home by 3:30 pm. Was told to call the day of service to let them know of my timing. Unfortunately they aren't able to...
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#1299151
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I called the repair service about 5 weeks ago. Well the first appointment available was two and a half weeks out. That was bad enough not having my washer working for that long. Once the service technician arrived and did his survey of the washer, he said he didn't...
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#1295941
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Sears Home Services - Cannot get refrigerator fixed

This is third time broke down .this time they ordered a part to be sent to us why to us does not make sense . We waited2 weeks called them back they said we received the part and signed for it.complete lie never received part never signed for it .now they are giving us a runaround
#1308726
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